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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
506 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 506 reviews

October 16, 2023

I needed a quick oil change and they were able to accommodate so I could make my flight. More

by ladonbuchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Oct 24, 2023 -

BMW of Clear Lake responded

Getting a quick oil change to accommodate your travel plans, like making your flight, is a fantastic example of responsive and customer-focused service. It's great to hear that they were able to assist you in a timely manner. We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Rough start in the beginning but at the end got what I wanted. So good job and please take a minute to listen to your customers. More

by bullster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Oct 24, 2023 -

BMW of Clear Lake responded

It's good to hear that despite a rough start, you ultimately got what you wanted, and you appreciate the effort put into making it happen. Listening to customers and understanding their needs is a crucial part of providing excellent service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

Took my car in for rear breaks got my car back with a flat tire. I sent two texts to my service provider and no response. Ended up having to buy a new tire. Not happy. More

by Ang40paris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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October 12, 2023

Good customer service. Geraldo was very helpful, resourceful and professional. He was very personable. Great job. More

by beckymcelroy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldo , Jason Creacy
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Oct 24, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Geraldo provided helpful, resourceful, and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Had a great experience felt very welcomed. The staff was wonderful at assisting us with with our purchase. Highly recommend this dealership. More

by onboostsvt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yusuf Ozcelik
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Oct 24, 2023 -

BMW of Clear Lake responded

It's wonderful to hear that you had a great experience, felt welcomed, and found our staff to be helpful with your purchase. Thank you for your recommendation of BMW of Clear Lake. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Had a great experience from browsing the cars within my budget, then test drive and on to the purchase which took a whole 20 minutes. More

by cbarrettsc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
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Oct 24, 2023 -

BMW of Clear Lake responded

It's wonderful to hear that you had a great experience while browsing cars within your budget, test driving, and completing the purchase, which was quick and efficient, taking just 20 minutes. Streamlined and hassle-free car buying experiences are always appreciated. Congratulations on your new vehicle!

October 09, 2023

Courteous employees and excellent service. Enjoyed the time I speent in the waiting area. Got a very clean car back. Get the best service from Chip. More

by janhoefnagels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Oct 24, 2023 -

BMW of Clear Lake responded

It's wonderful to hear that you found our employees to be courteous and experienced excellent service. Enjoying your time in the waiting area and receiving a very clean car back is an added bonus. It's clear that you appreciate the top-notch service provided by Chip. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 07, 2023

The service staff is awesome and extremely knowledgeable about you and your vehicle. Their work is on point and well done. On a plus side, their facility is well equipped and well kept. I will continue to d More

by NII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez, the best, Jason Creacy, Dereck Penrod, Joshua Rucker
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Oct 24, 2023 -

BMW of Clear Lake responded

It's wonderful to hear that our service staff at your BMW of Clear Lake is doing such an outstanding job in taking care of you and your vehicle. Their expertise and the quality of their work, along with the well-equipped and maintained facility, make the drive across town worthwhile. It's always a great sign when customers are willing to go the extra mile for excellent service. Thank you for sharing your positive experience, and it's fantastic that you plan to continue servicing your car here.

October 07, 2023

The service was great. The Service Advisor was right on it and right on time. More

by butlerse33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Russell
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Oct 24, 2023 -

BMW of Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Dealership is great. They treat you good and are not pushy. Heck, the cars sell themselves. Service department is ok. They are competent. But they are also very expensive More

by brian.macias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl
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Oct 25, 2023 -

BMW of Clear Lake responded

It's great to hear that you've had a positive experience with the dealership and that they treat you well without being pushy. We understand your point about expecting more complimentary services, like tire rotation, especially when you've purchased the tires from us. Your feedback about the service department's competency and your perspective on our pricing is valuable. Your input can help improve the overall customer experience. We appreciate your business. We look forward to assisting you in the future.

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