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BMW of Clear Lake
Webster, TX
506 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 506 reviews
December 13, 2023
Efficient, professional service provided. Was there for a minor issue - able to get my car back 2 hours later. Appreciate the ride back home and also back to dealer when car was ready. Was there for a minor issue - able to get my car back 2 hours later. Appreciate the ride back home and also back to dealer when car was ready. More
by dmoreno6767
Employees Worked With
Heather
December 08, 2023
Great service, so far! Spoke to heather day 1 and got my appointment for the very next day. Day 2, took my car in and she gave me a quote and offered some discounts, plus l Spoke to heather day 1 and got my appointment for the very next day. Day 2, took my car in and she gave me a quote and offered some discounts, plus looked out for me and offered me the inspections service since I completely forgotten. Put me in a loaner and sent me on my way. Day 3 car was ready to be picked up. Great experience thus far! More
by Quintanillam94
Employees Worked With
Heather, Jason Creacy
December 03, 2023
The service crew and my service writer, Chip Chappee, are great. They thoroughly inspect my vehicle every time I visit for any problems and I appreciate that fact. Further, Chip Chappee always has my best in great. They thoroughly inspect my vehicle every time I visit for any problems and I appreciate that fact. Further, Chip Chappee always has my best interest in mind. He is friendly, professional and efficient. He is truly an asset to your company. Thank you! More
by M. McMurtry
Employees Worked With
Chip Chappee
December 01, 2023
Excellent customer service, followup and attention to detail. Great working with Omar, third time working with Omar and superb experience and helpful. detail. Great working with Omar, third time working with Omar and superb experience and helpful. More
by Steve Nihiser
Employees Worked With
Omar Reyna, Jason Creacy
November 28, 2023
Joey was amazing! He was very helpful and answered all my questions with a friendly smile. He was very knowledgeable about the issues that my car had and kept me up to He was very helpful and answered all my questions with a friendly smile. He was very knowledgeable about the issues that my car had and kept me up to date when new issues arose. He explained the severity of the problem and properly advised me on my next steps. I will definitely come back! More
by ChrissyO
Employees Worked With
Joseph (aka Joey)
November 26, 2023
Service department doesn't seem like it cares about its customers. On multiple visits I've dropped off my car and have had to call for an update. I don't mean an hour after I've dropped it off but 6 to 8 h customers. On multiple visits I've dropped off my car and have had to call for an update. I don't mean an hour after I've dropped it off but 6 to 8 hours later. Almost as if I have to remind them the car is there. More
by ccervantes1284
Employees Worked With
Omar
November 24, 2023
Awesome Service! Mr. Fernandez was great, he explained in detail very clear what took place and the needs in the future for my vehicle. The atmosphere was pleasant wh Mr. Fernandez was great, he explained in detail very clear what took place and the needs in the future for my vehicle. The atmosphere was pleasant while waiting for my car to be serviced and completed. My guest that came along with me was also impressed with the experience. Thank you! More
by Bena
Employees Worked With
Harry Fernandez
