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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
505 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 505 reviews

March 11, 2024

They look after your car telling you what you need. Nothing more nothing less. The dealership prioritizes customer service. More

by lmejia75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Mar 14, 2024 -

BMW of Clear Lake responded

The dealership provides honest recommendations for your car's needs, without upselling unnecessary services. Customer service is their top priority.

March 09, 2024

This dealership is awesome, especially Cheryl Simons in the service department. They always do a video inspection of what needs to be done and send the video to me before any repairs are approved. I am so More

by Richard A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simons
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Mar 13, 2024 -

BMW of Clear Lake responded

We're delighted to hear that your experience with the dealership, especially Cheryl in the service department, has been awesome! It's great to know that they provide a video inspection of the necessary repairs and keep you informed before proceeding. Your positive feedback is appreciated, and we're here to assist you with anything you might need in the future. Thank you for choosing this dealership, and we look forward to serving you again!

March 08, 2024

Easy appointments. The staff are very knowledgeable.Love my experiences. The best! Jamel is great. More

by Tangelaspeech
Recommend Dealer
Yes
Employees Worked With
Jamel Russell
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Mar 13, 2024 -

BMW of Clear Lake responded

We're pleased to hear that you find our appointment process easy and that our knowledgeable staff has contributed to positive experiences. Thank you for the kind words, and we're happy to have Jamel as part of our team!

March 06, 2024

My experience from beginning to end was wonderful! Setting up the appointment over the phone was swift and easy. The drop off/pickup process was just as easy! Everyone was very kind and courteous. More

by Katelynnmeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Mar 10, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that your entire experience, from setting up the appointment to the drop-off and pickup, was wonderful. Making the process swift and easy, along with the kindness and courtesy from our team, are important aspects of our service. Thank you for sharing your positive feedback. We appreciate your business!

March 05, 2024

Always friendly and efficient. Chip, our service advisor delivers legendary customer service and is always available to answer all of my questions. More

by nschultz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Mar 08, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that you've had a consistently positive experience with our service team, especially with Chip as your advisor. Providing legendary customer service and being available to answer all your questions are top priorities for us. Your satisfaction is our goal, and we appreciate your ongoing trust and support. Thank you for choosing us!

March 05, 2024

Good dealership good service. Rational. Not arrogant. Personable. Good. Good. Good good. Good. Good good More

by Moaliquraishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
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Mar 08, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

I was treated respectfully, everyone was very professional and polite and made me feel comfortable. More

by Garcia Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Garcia
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Mar 03, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Customer service it's very polite and knowledgeable when it comes to service advisor. Highly recommend. More

by Homero Palomares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappe
Report | Print
Mar 02, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a polite and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 26, 2024

Great dealership with an awesome service team. I've been working with Harry Fernandez for any service related items and it has been a breeze. More

by patrickkonieczny97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
Report | Print
Feb 27, 2024 -

BMW of Clear Lake responded

It's fantastic to hear that you've had a great experience with the service team at the dealership, particularly with Harry. Having a reliable and efficient service advisor can certainly make the maintenance process smoother. We're here to help!

February 23, 2024

Great customer service from Nick. He completely resolved a warranty item much faster than I expected. 100% satisfied. More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 26, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that Nick provided you with great customer service and efficiently resolved your warranty item. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

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