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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
934 Reviews
Call Dealership (281) 557-7000
View Awards

15943 Gulf Fwy

Webster, TX

77598

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Showing 934 reviews

June 12, 2026

I went to get an oil change with a coupon that I received, thinking that I could use it at any BMW, showed it to the attendant, but once I checked out, they said I had to use it at a different BMW, More

by jrippelmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
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Jun 16, 2026 -

BMW of Clear Lake responded

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration regarding the oil change coupon and the unexpected difference in pricing. We understand how disappointing this experience was. We do review coupons and make every effort to honor them whenever possible. However, depending on the terms of the coupon, the type of repair or service being performed, and specific circumstances, certain coupons may not apply. We appreciate your feedback and would welcome the opportunity to discuss your experience further. Please feel free to contact me directly at johnnathanmendoza@group1auto.com or by phone at 281-557-7052 at your convenience. Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you. Johnnathan Mendoza Service Director

June 09, 2026

Work was for an oil change and it was done. Further assessment found 3 other issues. More

by Winifred Gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parra
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Jun 10, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 08, 2026

Sam and the dealership was amazing! They are honest and transparent! Sam made sure to explain everything up front and made sure I understood everything! The customer service all around More

by aad12141990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
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Jun 09, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 06, 2026

Reliable and professional service is standard at this dealership. My advisor is always knowledgeable and communicates well with me. The lounge area is clean and comfortable. More

by anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morales
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Jun 07, 2026 -

BMW of Clear Lake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 05, 2026

The Service representative, Rader Evans, was very knowledgeable and easy to work with. I would recommend him and this dealership for BMW repairs More

by sam_ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
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Jun 08, 2026 -

BMW of Clear Lake responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

June 01, 2026

Rader is always a pleasure to work with. Rader is knowledgable, friendly, helpful and goes above and beyond for the customer. More

by Taneska Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
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Jun 03, 2026 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2026

I had an excellent service experience at the dealership. Jamel was professional, courteous, and kept me informed throughout the entire process. More

by C.Armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel
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Jun 03, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2026

Jessica provided stellar customer service as always! She is always cheerful, helpful and goes the extra mile! More

by zippyshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jun 02, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

Great staff. Loaner vehicle. Car returned on time. Maintenance completed per my requests. Excellent work! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morales
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May 28, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2026

The team Made the process easy and low stress. So excited to have our new BMW More

by erinrodriguez01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
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May 28, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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