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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
505 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 505 reviews

July 20, 2024

My experience is always great with Chip Chappee as my service advisor. He let's me know exactly what's going on with my vehicle and keeps me updated on progress. More

by mary_mdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Report | Print
Jul 22, 2024 -

BMW of Clear Lake responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

They did all the required work and within the promised timeline. Jose Suarez was really good about communicating with me during the process. More

by marioeduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Suarez, Jason Creacy
Report | Print
Jul 20, 2024 -

BMW of Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

They are friendly and accommodating and do what they say they will, on time or before. More

by ruhrfamily
Recommend Dealer
Yes
Employees Worked With
Gerardo Garcia, Jason Creacy
Report | Print
Jul 19, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 13, 2024

Prompt and great service by the service staff. It was easy to use the website to make my appointment. More

by lldennis128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Dereck Penrod, Joshua Rucker
Report | Print
Jul 13, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2024

The brake fluid service was fine. The inspection found a leaking Thrust Arm and the dealership is saying that the CPO warranty doesn’t cover this item. What good is the warranty, beca More

by edandbec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Creacy
Report | Print
Jun 21, 2024 -

BMW of Clear Lake responded

Thank you for your feedback. Unfortunately, the CPO BMW Warranty has policies and guidelines that we must follow as a franchised dealership. This CPO warranty uses an exclusionary items list which includes bushings and rubber components that are not covered under this policy. If you would like to speak to me regarding the policy and procedures, Please, feel free to reach out to me. Thank you for understanding Fidel Garza Service Director 281-557-7004 fgarza@mccallgroup.com

June 18, 2024

It was easy to get a schedule according to my preference. High quality service and great customer orientation. More

by Walter T Carvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Report | Print
Jun 20, 2024 -

BMW of Clear Lake responded

Walter, thank you so much for the positive review! Thank you again for the great review!

June 13, 2024

Here at BMW Clear Lake you will find great deals. They treat you like family and the service is great and quick. Don’t hesitate to visit this dealer to buy your new or pre-owned vehicle. They are al More

by Bricilides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jun 14, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Chip clearly communicates what the problem is with your vehicle and provides fair pricing and a reasonable timeline for completion. More

by agdpad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Report | Print
Jun 13, 2024 -

BMW of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Love the dealership and the service that they have to offer. Love the setting as well . More

by living4god2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas
Report | Print
Jun 13, 2024 -

BMW of Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

I always have a good experience at this service center and this time was no different. Cheryl Simmons was responsive and understanding and friendly More

by Rdc_766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simmons
Report | Print
Jun 07, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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