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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
414 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 414 reviews

March 20, 2024

Drove in and was immediately assisted. No standing around and wondering what to do. Was helped by Omar, who kept me informed, and how much my car service would cost. Also asked about some More

by kelkel34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Mar 22, 2024 -

BMW of Clear Lake responded

That's great to hear! We're glad Omar provided you with prompt assistance, kept you informed, and took care of the repairs for you. Thank you for choosing Clear Lake for your service needs, and we look forward to serving you again in the future!

March 20, 2024

The service department caused damages to our car and refused to fix instead telling us it would be another $5000 in repairs. Crooked way to operate in our opinion. More

by texan37664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Mar 26, 2024 -

BMW of Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

BMW of Clear Lake responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 281-557-7105. I would like an opportunity to know more about your experience. I look forward to speaking with you. Service Manager Joseph Aguirre

March 19, 2024

Everything was perfect! I couldn't be happier with my experience. My service advisor was incredible. He found me a loaner to use for a few hours. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck Penrod
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Mar 22, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

They were very welcoming ,helpful, and accommodating throughout the whole process. We are glad we chose this dealership. More

by gplewislpmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shona, Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
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Mar 16, 2024 -

BMW of Clear Lake responded

It's wonderful to hear that you had such a positive experience with us! We strive to make every step of the process welcoming, helpful, and accommodating for our customers. We're glad that you chose our dealership and that we could meet your expectations. We're here to help and ensure your satisfaction with your vehicle and our services.

March 13, 2024

We had a great experience All the staff was very helpful. Listen to our needs and got us taken care of. Thank you! More

by marcusmcanally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick , Jason Creacy
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Mar 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

James Rose took excellent care of my car. Everyone I dealt with was very professional. No problems. I highly recommend the service garage at this dealership. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rose
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Mar 16, 2024 -

BMW of Clear Lake responded

We're thrilled to hear about your positive experience with James and our service garage at the dealership! Providing excellent care for your car and maintaining a high level of professionalism are top priorities for us. Thank you for recommending our service garage, and we truly appreciate your feedback. We look forward to serving you again in the future!

March 12, 2024

Could not have been any better. Very satisfied. Exceptional service. The service representative that helped me was outstanding. More

by johnlwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Report | Print
Mar 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

I’m very pleased with my service person chip. Always honest about what has to get done and did a great job and had my car done when he said it would be ready. More

by americo.almaguer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Mr. Chip
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Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your feedback! We're thrilled to hear that Chip provided you with excellent service and was honest about what needed to be done. It's great to know that he completed the job promptly and had your car ready when promised. Providing honest and reliable service is our priority, and we're glad Chip met your expectations. Thank you for choosing us, and we look forward to serving you again!

March 12, 2024

Staff is very helpful and kind, The service is very good and they take great care of you. More

by Jorge67!
Recommend Dealer
Yes
Employees Worked With
Omar Reyna
Report | Print
Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your kind words! We're delighted to hear that our staff was helpful and kind, and that you received excellent service. Providing exceptional care to our customers is our top priority, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to serving you again!

March 11, 2024

They look after your car telling you what you need. Nothing more nothing less. The dealership prioritizes customer service. More

by lmejia75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Report | Print
Mar 14, 2024 -

BMW of Clear Lake responded

The dealership provides honest recommendations for your car's needs, without upselling unnecessary services. Customer service is their top priority.

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