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BMW of Clear Lake
Webster, TX
625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 14, 2025
Purchased 2nd new BMW from the Clear Lake dealership. The GM (Randy Stine) sets a great tone for the entire team. Rare in my years to see so many great people staying at same dealership. Many nearing 10 The GM (Randy Stine) sets a great tone for the entire team. Rare in my years to see so many great people staying at same dealership. Many nearing 10 and 20 years there. I think that’s Randy’s influence. I’ve had a great experience with the Service Department (David Tyson) and that was a huge factor in coming back to pickup a new 2026 X5 this week. The Service Department helped me get over 140,000 miles from my 2014 535i. If you visit, you will find Randy, the GM, in the service drop off bays, the sales floor and occasionally in the workshop. He is someone that comes across as a real person that wants customers to have a good experience. He’s a very sharp guy. The dealership is always very clean and organized. With this purchase I interfaced with Rachel Keefer (Sales Mgr), Stephen Flores (Sales) and Nathaniel Dickout (Finance). They were very professional and kind. Rachel set me up with an app code where our vehicle could be tracked at the factory through assembly and transport. Everyone is available through text, phone email. They will respond quickly to any questions and keep you apprised of your issues and completions. I bought my first new car in 1979 and subsequently have experienced a wide spectrum of dealerships and highly recommend this dealership. More
by Barry D
Employees Worked With
Randy Stine, Rachel Keefer, Stephen Flores, Nathaniel Dickout
June 14, 2025
Always great to work with the people here. Mr Strehl has always been extremely professional and knowledgeable about the vehicle and options for service. Mr Strehl has always been extremely professional and knowledgeable about the vehicle and options for service. More
by mh55
Employees Worked With
N. Strehl
June 08, 2025
Great staff , beautiful dealership ,, excellent inventory ! The staff works as one entire team, from services , parts , sales to their Management. They all work to give you the best experience. ! The staff works as one entire team, from services , parts , sales to their Management. They all work to give you the best experience. More
by sylkenyon
Employees Worked With
Ahn , GM Randy
June 07, 2025
Dear BMW Customer Relations, I am writing to express my profound gratitude for the exceptional service I received from Lucas at Clearlake BMW. My recent experience with him was a amazing he explain to me profound gratitude for the exceptional service I received from Lucas at Clearlake BMW. My recent experience with him was a amazing he explain to me everything I needed to know about the issues with my vehicle. He informed me of how long it would take and when I should be expecting to pick up the car. Our first interaction, Lucas demonstrated an unparalleled level of honesty, integrity, and respect. He treated me with genuine care, listened attentively to my concerns, and ensured that my vehicle was serviced with the utmost professionalism. The work on my car was completed efficiently and correctly.Lucas's dedication to customer satisfaction and his ethical approach to service have truly have me an appreciation for what he does. He embodies the very best of what a BMW service experience should be, and I believe he deserves significant recognition for his outstanding work. More
by Apraylor
Employees Worked With
Lukas
June 06, 2025
Very detailed, excellent customer service. This dealership values their customers and provides the necessary assistance that is needed. This dealership values their customers and provides the necessary assistance that is needed. More
by kerry_redus
Employees Worked With
Nicholas Streh
