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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
452 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 452 reviews

November 23, 2024

Extremely professional, friendly, and punctual. My service advisor, David, kept me informed throughout my visit. More

by mgsymcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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November 22, 2024

Advisors aren’t very friendly. Not up to par with Audi dealership standards. Car wash bmw is not even worth it. More

by andrea.medrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cheryl
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November 22, 2024

Poor service. Advisors are not very friendly. Car wash is pointless. Not up to Audi standards More

by andrea.medrano
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cheryl
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November 22, 2024

Best dealership there is very understanding and got you comfortable to get a car love the experience More

by darianwhetstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Martinez Nathaniel dickout
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November 22, 2024

Nita London is the epitome of fantastic customer service. And the dealership has the selection to make the choice that is exactly right for each buyer. More

by jbfowler42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nita London
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November 19, 2024

Lukas my service advisor was very thorough got me in and out in the amount of time He specified More

by Martinezfranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Masselink
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Nov 21, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lukas here at BMW of Clear Lake! We hope you have a great day!

November 19, 2024

Thank you for the technical professionalism with my X3! You always take good care of me! More

by jss.ohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Masselink
Report | Print
Nov 21, 2024 -

BMW of Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

Service advisor was very poor at communicating the status of my car. It took 2 1/2 days to replace a tire and replace a fuel vent after my check engine light came on. No consideration about how long I would More

by wisfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe "JZ"
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November 15, 2024

We made our first purchase @ BMW of Clearlake this past weekend. A1 Experience from start to finish. Irving went above and beyond to get us the best deal on an Escalade, He made sure to get us the most for More

by jrmolina2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irving Velasquez
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Nov 19, 2024 -

BMW of Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2024

Too much price gouging for repairs. This the last BMW that I will ever buy. More

by Mcoker1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
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Nov 14, 2024 -

BMW of Clear Lake responded

Mcoker1941, Thank you for sharing your feedback about your recent service visit. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact me at rstine@mccallgroup.com. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Randy Stine General Manager

Nov 16, 2024 -

Mcoker1941 responded

I had requested that all replaced parts be provided for my inspection. Only one was provided. I could not see any issues. No other parts were provided. I will not purchase another BMW.

Nov 18, 2024 -

Mcoker1941 responded

$10,000.00! Is a lot to pay to fix a squeak in the rear axle area. Unbelievable! I have owned 6 BMW and this is the absolute highest repair I have paid. There will be no more.

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