BMW of Catonsville - Service Center

Service advisor was very knowledgeable about the products & services. Brittany explained why I needed to service my vehicle on a regular basis. & services. Brittany explained why I needed to service my vehicle on a regular basis. More

Great experience! Jamie was awesome. Super patient and answered all my questions. Will definitely use her in the future! Jamie was awesome. Super patient and answered all my questions. Will definitely use her in the future! More

Bmw of Catonsville and Brittany Hill thanks again for the amazing service. Your team always makes my dealer visits a pleasure. amazing service. Your team always makes my dealer visits a pleasure. More

I am extremely grateful and pleased to have Jamie as my service advisor. She is very responsive and has impeccable customer service. In addition, The service provided by everyone at Catonsville BMW is se service advisor. She is very responsive and has impeccable customer service. In addition, The service provided by everyone at Catonsville BMW is second to none. My car is running exceptionally well👍🏾. More

This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the experience and professionalism!! More

REVISED based on follow-up communication from the service manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appoint manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appointment. He reached out to acknowledge all that went wrong with the initial appointment. Additionally, he provided a no-cost repair with a loaner vehicle for the day. Keon Tobin was my representative who was fantastic and treated me in a professional and fun manner. This was the first time meeting with Keon and I was very pleased. Keon is personable and helpful. Thank you both for the follow-up attention and communication. I have changed my rating to reflect the combined experience. Thank you. I am a first-time customer at this BMW service center and needed some information about repair on my rim. I called twice and left messages on the general service line. After several days of waiting for a return call, I decided to use the online appointment scheduling tool and provided details about what I needed. My appointment was scheduled and I showed up last Saturday on time. At the appointment, the service desk told me that they could not take me since it was a specialty service that I needed and offered no explanation of why my numerous phone calls were not returned nor why no one notified me of the online scheduling tool let me book an appointment for those services. I am extremely disappointed with the level of customer service and empathy I received. There was a complete disregard for my time and my husband's time since he drove there too (for a ride home while I wait). Despite having a scheduled appointment, I was turned away. What a waste of a Saturday morning. The service desk did provide me with another appointment after making some calls for the following week, so I did thank him for that. I will need to return to get the work done, but will not be coming back after this job is complete. What I am highly disappointed with is the lack of communication and follow-up. After leaving on that Saturday, I called the service manager, Mel Cuesta, and left a voice mail to talk about my situation. It's been 6 days without a return call. In light of these experiences, I cannot recommend this facility to others or consider using your services again in the future. Their customer service is in dire need of improvement and I hope that my feedback will serve as a catalyst for positive change. More

My service representative Keyon Tobin shows outstanding customer service and I appreciate the service that he provides me customer service and I appreciate the service that he provides me More

Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

Excellent customer service, very clean dealership and loaner cars. Excellent work ethic and professionalism. Highly recommended. loaner cars. Excellent work ethic and professionalism. Highly recommended. More

Mr. Keon is simply the best! I appreciate having him as my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working a my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working and helping me for the past four (4) years. Thank you. More