BMW of Austin
Austin, TX
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I had an excellent experience working with Racheal at BMW of Austin. From the very beginning, she was attentive, professional, and genuinely focused on helping me find the right car for my preferences rather of Austin. From the very beginning, she was attentive, professional, and genuinely focused on helping me find the right car for my preferences rather than just making a sale. She really listened to what I was looking for, was patient throughout the process, and worked hard to match me with a vehicle that fit both my taste and my needs. She was transparent with the numbers, made sure I understood everything clearly, and never made me feel pressured. What stood out most was how kind and personable she was. Buying a car can sometimes feel stressful or transactional, but Racheal made the entire experience comfortable and enjoyable. She even went above and beyond by including ceramic tinting, which I really appreciated. Juan, the product specialist who handled delivery, was also fantastic—friendly, knowledgeable, and thorough. Overall, this was one of the best dealership experiences I’ve had. I would absolutely recommend asking for Racheal if you’re in the market for a vehicle. More
From start to finish our experience was excellent. Everyone we interacted with was personable, professional and thorough. Our sales representative, Trent Jenkins was particularly impressive. We would Everyone we interacted with was personable, professional and thorough. Our sales representative, Trent Jenkins was particularly impressive. We would definitely recommend BMW of Austin and Trent. More
The dealership and all staff were highly professional and easy to work with. Special thanks to Trent for listening to our needs in selecting a vehicle easy to work with. Special thanks to Trent for listening to our needs in selecting a vehicle More
Ivan Fedko provides excellent customer service. He is very communicative and has a friendly, easygoing personality. He understands what I want and works diligently to ensure I am happy and satisfie He is very communicative and has a friendly, easygoing personality. He understands what I want and works diligently to ensure I am happy and satisfied with my purchase, often going above and beyond to make sure everything is perfect. When I spoke with him, I felt like he was part of my family. I truly appreciate all the effort he put in. As a result, I have become a regular customer at the BMW dealership and plan to buy more cars in the future. I also recommend this place to all my friends. Thank you so much for bringing happiness to my family. More
Javier & the staff were so nice & helpful. I chose an older used car so I wasn’t the typical big sale, but he still took the time to answer all my questions. Will def go back when I get my new I chose an older used car so I wasn’t the typical big sale, but he still took the time to answer all my questions. Will def go back when I get my new BMW :) More
Ivan handled the sale with the utmost professionalism. I was able to drive the two vehicles. I was interested in and compare their features. When it came time to purchase the finance office understood I I was able to drive the two vehicles. I was interested in and compare their features. When it came time to purchase the finance office understood I had such a distance to drive that they made the process fairly smooth and be salesman brought the car halfway to me so the driving wouldn’t be so difficult picking up the car. All in all very pleasant. Gloria More
I had a great experience purchasing my car here. The team was extremely patient, professional, and attentive throughout the entire process. They took the time to answer all my questions and made eve The team was extremely patient, professional, and attentive throughout the entire process. They took the time to answer all my questions and made everything smooth and stress-free. From start to finish, the buying process was efficient and transparent. I truly appreciated their honesty and customer-focused approach. Highly recommend this dealership if you're looking for a seamless and pleasant car-buying experience! More
Juan was great! He updated me on all the new updates with vehicle since I haven't had a bmw in 3 years. When I asked about getting a copy of window sticker, Juan wen He updated me on all the new updates with vehicle since I haven't had a bmw in 3 years. When I asked about getting a copy of window sticker, Juan went above and beyond to go print out color copy with all the details such as packages, pricing, and pics. More
BMW of Austin adds 1% to your interest rate! Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we a Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we agreed on purchase price. I have excellent credit and was aware of a manufacturer promotional rate of 1.99%. However, I was presented with a 2.99% rate and given explanations (i.e.) lies like: - BMW Austin does not pay to participate in that promotion - This is the best rate we can offer for your credit A finance manager (Mr. Xavier) did also try some lame tactics. Only after I specifically requested a compensation disclosure did he acknowledge: Buy rate = 1.99% BMW Austin contract = 2.99% They pocket the 1% as profit. For a $50,000 loan the markup would be around $1,400. BMW actually allows dealerships to keep 1% dealer reserve but many 'good' dealerships do not use this practice due to lack of transparency. I also wrote directly to the dealership’s general manager and sales manager using the contact information they publicly provide for customer concerns - no response from either. Hoping this awareness will prepare current and future customers to ask the following direct questions: (1) Do you have a dealer reserve/hold? (2) What is the buy rate for the loan? Good luck y'all! More






