BMW of Annapolis

This is my family’s third car purchase in less than twelve months from BMW of Annapolis. The primary reason we continue to go back is because the BMW is truly thee ultimate driving machine. A close sec twelve months from BMW of Annapolis. The primary reason we continue to go back is because the BMW is truly thee ultimate driving machine. A close second is the exceptional customer service that I consistently receive when shopping for and or purchasing a car. With the latest purchase being my third I have had the opportunity to work with a number of Sales professionals and have consistently worked with the Finance Manager Dave Mier. Dave is the sole reason my family continues to purchase our BMW’s from this particular dealership. A car purchase is one of the larger purchases the average consumer makes and a lengthy obligation depending on finance terms. For that reason it is important for me as a consumer to feel that my needs are being fully met and that I understand the terms of the purchase and feel comfortable and confident in the person that is facilitating the transaction. Dave on numerous occasions has exceeded these expectations and consistently within reason does whatever he can to make the process smooth for me and my family. He is the consummate professional and “poster child” for what customer service truly entails. The list of examples of Dave’s willingness to go above and beyond goes on and may bore the reader but I would stand at the top of a mountain to inform any consumer considering a BMW purchase should talk to Dave and the Sales team at BMW of Annapolis before talking to any other dealer. I am confident the experience would at the very least mirror the experience I have had with BMW of Annapolis three times to date. More

When my wife and I stopped by the dealership on a Saturday evening "just to look," we ultimately purchased our first BMW with the assistance of Art, Frank, and Dave. Each stayed far beyond business Saturday evening "just to look," we ultimately purchased our first BMW with the assistance of Art, Frank, and Dave. Each stayed far beyond business hours to wrap the deal and put us in our new car that evening. We highly recommend BMW of Annapolis. More

BMW of Annapolis provided me with stellar customer service. I was so impressed with everyone. Frank greated me at the door and truly made me feel welcomed. Kevin, my sales representative, is knowle service. I was so impressed with everyone. Frank greated me at the door and truly made me feel welcomed. Kevin, my sales representative, is knowledgeable, professional, and courteous. Gary is wonderful to work with, and he is a man of his word. David also ensured that the final sale and trade in went smoothly. Although I had to wait a few weeks for my new car to be shipped from Germany, the guys did a great job of keeping me updated on the car's progress. I have been to several dealerships in the Maryland area, but none of them can compare to the outstanding service at BMW of Annapolis. More

I and my husband had a very negative exerience with "Russel BMW". We decided to go to Tate BMW. The response was a total reversal. My sales associate,Art Johnson was very informative and really took "Russel BMW". We decided to go to Tate BMW. The response was a total reversal. My sales associate,Art Johnson was very informative and really took interest in what my needs were for an auto and why I was looking for a new car. He took time to explain the qualities of the auto I was interested in which was the 650I convertible. He introduced my husband and I to the General Sales Manager, Gary Goldstein. When we bgan to negotiate pricing both Art and Gary were very sensible,detailed and on point. My husband really appreciated this because he owns his business and absolutely despises the cajoling and game playing that goes on at other dealerships. The teamwork at Tate made our experience a very positive one and we will be back. Thanks to Art and Gary, they made it happen!!! More

My Review of BMW of Annapolis: When I first walked into My Review of BMW of Annapolis: When I first walked into the dealer everyone was so friendly and they all wanted to help out with any questions I had. My Review of BMW of Annapolis: When I first walked into the dealer everyone was so friendly and they all wanted to help out with any questions I had. I had my eye on the X6 and Seth Glicksman looked it up for me and there was the perfect car I was looking for the alpine white with black interior. Seth is an EXCELLENT sales man. He really cares about his customers and makes sure that they are satisfied, well more than satisfied. He even took the time to write an e-mail to see how I was doing with the new vehicle. No one takes their time to write an e-mail to a customer just because they bought the car. That shows that he really cares about the customer. I already recommanded Seth and the BMW of Annapolis to my cousin who is looking to purchase a BMW. Seth always greeted me with a smile. His customer service and personality was GREAT. This guy is the reason why I purchased my car at the annapolis BMW. But there is one other person that I really want to say something about the financial manager Dave. If it wasn't for his efforts on getting me that car I would not be driving it today. He did everything he could to get me that car. He spent half of the his day at the dealer trying to get me that car and in the end I GOT IT!!! He is a great person who does whatever it takes to help the customer out. This is the place to go. Don't go anywhere else!!!!!They are the BEST!!! More

When I first walked into the dealer everyone was so friendly and they all wanted to help out with any questions I had. I had my eye on the X6 and Seth Glicksman looked it up for me and there was the p friendly and they all wanted to help out with any questions I had. I had my eye on the X6 and Seth Glicksman looked it up for me and there was the perfect car I was looking for the alpine white with black interior. Seth is an EXCELLENT sales man. He really cares about his customers and makes sure that they are satisfied, well more than satisfied. He even took the time to write an e-mail to see how I was doing with the new vehicle. No one takes their time to write an e-mail to a customer just because they bought the car. That shows that he really cares about the customer. I already recommanded Seth and the BMW of Annapolis to my cousin who is looking to purchase a BMW. Seth always greeted me with a smile. His customer service and personality was GREAT. This guy is the reason why I purchased my car at the annapolis BMW. But there is one other person that I really want to say something about the financial manager Dave. If it wasn't for his efforts on getting me that car I would not be driving it today. He did everything he could to get me that car. He spent half of the his day at the dealer trying to get me that car and in the end I GOT IT!!! He is a great person who does whatever it takes to help the customer out. This is the place to go. Don't go anywhere else!!!!!They are the BEST!!! More

I had a great experience at this dealer ship. Everyone was very friendly and informative. I have purchased no less than 10 cars and this experience was the BEST! I was treated with respect and actually ha was very friendly and informative. I have purchased no less than 10 cars and this experience was the BEST! I was treated with respect and actually had fun in the process. They were very fast in processing my paperwork which was a plus. Thanks gentleman! More

Mr. Goldberg was professional, friendly, and responsive to my buying needs and budget. He was informative and not pushy. My questions were answered in a believable, straightforward manner. He worked wit to my buying needs and budget. He was informative and not pushy. My questions were answered in a believable, straightforward manner. He worked with me on price and was very generous with the value of my trade- in. The Business Manager, David Mier, was also pleasant , not pushy and presented options without a hard sell. He worked to solve problems and efficiently got through the mountain of paperwork needed to get me behind the wheel. The atmosphere at this dealership was friendly and low pressure. I would recommend them to anyone in the market for a BMW. More

I wouldn't recommend this dealership for service. When I came in to purchase this vehicle the salemen were very helpful and knowledgeable. However, after almost 3 months I had to take my car in for service. came in to purchase this vehicle the salemen were very helpful and knowledgeable. However, after almost 3 months I had to take my car in for service. I took my car in on 2/23. The guy (I belive Peter) was very nice enough to squeeze me in. I waited about 2 hours for the service technican to tell me I needed work done. Jane was to submit the request on Monday, 2/23 for the part & told me it will take two days to arrive. I never received a follow up call. I called back today, 2/26 to make sure the part was ordered. Jane advised she will call to order the part. This was at 7am. I had to call back at 1pm, because Jane didn't return my call again. I left a message for Jane. No response. I called back again at 5:30pm & that's when Jane said my part will not be in until Monday! That's an entire week of waiting!!! I will not be taking my car to this dealership for service any longer. Once this repair is complete. I'm looking for a BMW dealer closer to my home. This was just poor service. Maybe it was the service technican, I don't know. But, I don't want to take another chance. More

Overall outstanding customer service! My wife and I were very impressed with the service from everyone we came in contact with. We visited another BMW Dealership in the area and the service at BMW of Annapo very impressed with the service from everyone we came in contact with. We visited another BMW Dealership in the area and the service at BMW of Annapolis is unparalleled and unmatched!! Thanks again!!!!! More