BMW of Annapolis

Words cannot describe how horrible they made me feel, how impersonal how much they have allowed AI and technology take away from the value of human existence to the point that service advisors can get away w impersonal how much they have allowed AI and technology take away from the value of human existence to the point that service advisors can get away with out communicating with you or even begin to advise you on your best options. Much compassion is needed an intelligent conversation needs to be taught so far I’ve paid over 20k in your service department and still you are getting worse, whenever I buy a new vehicle it won’t be a bmw not because the vehicle is not worth it just because service providers don’t care!!’ More

The service writer, Sean was great, my car provided some unexpected difficulties but the team at BMW Annapolis was able to solve them all while saving me money! unexpected difficulties but the team at BMW Annapolis was able to solve them all while saving me money! More

An awesome customer service experience! I look forward to having my vehicle serviced at this location in the future. I look forward to having my vehicle serviced at this location in the future. More

Always professional, accurate, courteous, and informative. Buying a multi year service contract was a very good value choice. Thanks! informative. Buying a multi year service contract was a very good value choice. Thanks! More

Great service as always! The new service center is warm and inviting! Everyone seemed to be very comfortable while they waited for the services to be completed. The new service center is warm and inviting! Everyone seemed to be very comfortable while they waited for the services to be completed. More

BMW of Annapolis and advisor Jane King did their usual great job. Thanks for their efforts. great job. Thanks for their efforts. More

Nicolas was a pleasure to have as a service advisor! He kept me informed along the way, provided video of the issues with my vehicle and repair was completed in a timely manner. Highly recommended! He kept me informed along the way, provided video of the issues with my vehicle and repair was completed in a timely manner. Highly recommended! More

The Staff at BMW/Mini of Annapolis work hard to make things great for their customers! A very inviting group and they listen to buyers' concerns to get things right and safe with their vehicles. Worki things great for their customers! A very inviting group and they listen to buyers' concerns to get things right and safe with their vehicles. Working through Holiday time frames to get request done well from car Service to Finance and everything in between. Big shout out to the BMW Pre-Owned Director and his team...Thank you! Highly recommend this Dealership. More

Went in for a squeaky brakes. Found out high performance cars have high performance brakes, that unfortunately due to their composition will squeak. They, specifically Sean, my se Found out high performance cars have high performance brakes, that unfortunately due to their composition will squeak. They, specifically Sean, my service advisor was thorough in the explanation and even had the shop foreman involved. Brakes were in good shape. No wear. They did blow out a lot of brake dust which definitely helped. Bottom line……High performance brakes will occasionally squeak, but Sean made it easy to understand why. Will definitely go back to BMW Annapolis for all future service needs. More