BMW of Annapolis

Bought a used Toyota Corolla. During the process of me coordinating to go look at the car, the price dropped $1,000 by corporate because it was the end of the month. The car was i During the process of me coordinating to go look at the car, the price dropped $1,000 by corporate because it was the end of the month. The car was in fantastic shape, so I bought it without a second thought. Tom was amazing and such a pleasure to deal with. More

I booked an appointment online and when I got to the dealership, the appointment was not listed. I had traveled almost 50 miles from home to get the service. I then had to wait almost 2 weeks before a l dealership, the appointment was not listed. I had traveled almost 50 miles from home to get the service. I then had to wait almost 2 weeks before a loaner would be available because the service was going to take more than two days. I also found that the customer service at this dealership is not very customer friendly. Then upon arriving to get my car and it was brought to me when starting to drive away, I noticed that the tire pressure signal service warning was on. I was in a rush to get to a 10 o’clock appointment , so I decided to drive to the appointment and then check out what was going on with the tire pressure warning. When I had the opportunity to check, there was a huge nail or screw embedded in the back passenger tire. This warning signal was not on when I left my car at the dealership for service, but was on when the service representative bought my car to me, so I think that it should have been pointed out and it was not. I was very disappointed that this was not pointed out to me when I picked up my car. I called back to the service department and was given the reasoning that it was not indicated by the miles that he saw when the car was dropped off but was seen at previous miles. This didn’t make sense to me because, if it showed that there was something wrong at the mileage prior to the mileage that was shown when it was brought in for service, then the warning light would have shown. I believe that this happened while my vehicle was the location being serviced! I have the insurance for run flat tires so the service associate mentioned that it would ONLY be a $50 deductible, but that is beside the point. Again, I believe this happened while my car was being serviced. Especially with all of the construction going on in the area of the dealership. This is try 2nd car that I purchased and serviced from BMW of Annapolis , but it may be time for me to try another BMW dealership. I know losing only one customer is not that important to the dealership, but having, great, ease of mind, friendly and honest service is SO important to me. More

Jane King is the BEST! !! Outstanding customer service from the moment I called to make my appointment through completion. She is an excellent communicator, incredibly perso !! Outstanding customer service from the moment I called to make my appointment through completion. She is an excellent communicator, incredibly personable and made me feel at ease. Give her a raise!! She is the reason I would go back. More

Brought car in for a warranty recall. They went through a thorough inspection, notified me of the results and sent me on my way. They went through a thorough inspection, notified me of the results and sent me on my way. More

Elliott Lind did a fantastic job sheperding my custom order and arranging home delivery, Delivery follow up was timely and effective. order and arranging home delivery, Delivery follow up was timely and effective. More

Great overall experience from ordering thru tracking and finally receiving the car. Again great experience. finally receiving the car. Again great experience. More

Impeccable Experience – Professional, Knowledgeable, and Seamless from Start to Finish From start to finish, my experience purchasing the new BMW M5 was truly exceptional—thanks in large part to the prof Seamless from Start to Finish From start to finish, my experience purchasing the new BMW M5 was truly exceptional—thanks in large part to the professionalism and expertise of Senior Client Advisor Bryan Hidalgo. Bryan is incredibly knowledgeable, both technically and otherwise, and he exceeded my high standards in every way. He ensured the vehicle was absolutely spotless and delivery-ready, answered every one of my (many) complex questions with clarity, and made the entire process seamless and efficient. His attention to detail and customer-first approach were top-notch. Finance Manager Alexis Thompson also deserves high praise for conducting a smooth and transparent financing process. He took the time to explain every option available, broke down the terms clearly, and never once attempted to upsell unnecessary features. It was refreshing to work with someone so thorough and honest. Parts Manager Randall Toms rounded out the experience with excellent service—quickly processing and ordering additional M5 accessories with impressive turnaround times. This was hands down one of the most professional and satisfying dealership experiences I’ve ever had. Highly recommended team. More

Great service Nicholas was a great help. Would recommend anyone looking to service they’re new/used BMW here! Would recommend anyone looking to service they’re new/used BMW here! More

The service department call back center is terrible, I left 4 messages and none were returned. I also used your txt’d service and none were answered. I received 2 different txt messages needing the same left 4 messages and none were returned. I also used your txt’d service and none were answered. I received 2 different txt messages needing the same service with two different price totals . I came in for break pads (51,000 miles) and was told I needed rotors as well? Very frustrating that I was unable to talk to a representative and ask any questions regarding service, until I came in to pick up my vehicle. More

My concern is I asked to have a bulb replaced other lights were working fine. I was not ready to pay $2400 to have front lights wiring. Other items recommended came to $4300. The bulb was replaced. I lights were working fine. I was not ready to pay $2400 to have front lights wiring. Other items recommended came to $4300. The bulb was replaced. I followed my wife home and she noticed the lights coming on and off. I didn’t turn them on. Had no issues like this in the past. More