BMW of Ann Arbor

Outstanding, Bravo Zulu I felt right at home walking into BMW of Ann Arbor. I was greeted like I've been a loyal customer for years. My wife and I were introduced to Mr. Alex I felt right at home walking into BMW of Ann Arbor. I was greeted like I've been a loyal customer for years. My wife and I were introduced to Mr. Alexander Upshur, my new confidant in car purchasing. He sat us down to discuss my interests in BMW and made us feel very at home. I had previously built the car online to my design and when he ordered it, it was exactly the way I wanted it, no pressure to add extra features. I received my car a few weeks later from Germany, where it was built, and I'm still blown away by the 435i xDrive and my experience since I've made this purchase. Brendan, the financing manager, was also a pleasure to work with. He was also very friendly and made the entire experience very smooth. I will be highly recommending his services to anyone interested in purchasing a new vehicle. More

Buying experience an BMW of Ann Arbor I've participated in the purchase of many cars over the years, but my recent buying adventure was the first I've done solo. On my first visit to BMW, I've participated in the purchase of many cars over the years, but my recent buying adventure was the first I've done solo. On my first visit to BMW, after a long and frustrating search for a car to meet my specifications, I was fortunate to meet Alex Upshur. Through a number of visits, he was endlessly patient--listening to me, answering my questions, giving me all the time I needed to think about things and finally building the car that met my needs and wants. At delivery he spent a great deal more time setting up the satellite radio and navigation system and explaining all the "bells and whistles" to a somewhat technologically phobic senior citizen. He has continued to be available as I get to know the car and have further questions. It was a pleasure to work with Alex. I would highly recommend him to anyone seeking a positive buying experience. More

Great Customer Experience! I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick the right BMW for me. There was no pressure during the process, just a lot of great questions to help me decide which car I should buy. When it came time to actually purchase, it was hassle free. The sales manager, Lane was also great to work with. It wasn't your typical back and forth buying process. They made a solid first offer on my trade in and gave me a great price on my new 328i. The entire customer experience was awesome. They make you feel right at home and answer all of your questions. Even Nancy in the finance office was great. Typically, when you do into the finance office you are "sold" very hard on the "extras". Not the case with Nancy. Straight forward and the numbers stayed the same! Since buying the car 1 week ago, I received 2 follow up calls from Alex making sure everything is okay with the car, 1 email from the Sales Manager welcoming me to the family and just yesterday, a box of Godiva Chocolates as a thank you gift (my wife and kids loved them.) All in all, one of the best buying experiences I have ever had. I WILL be going back there for my next one! More

Very good experience I had overall a very good experience during the process of testing, selecting, ordering, and receiving my new BMW. Eric and Jake were very helpful, a I had overall a very good experience during the process of testing, selecting, ordering, and receiving my new BMW. Eric and Jake were very helpful, answered all my questions, and immediately responded to any concerns. More

Great Experience ! Eric was friendly and eager to help me find the car I wanted. He is wonderful to work with and very helpful showing me the outstanding features of the Eric was friendly and eager to help me find the car I wanted. He is wonderful to work with and very helpful showing me the outstanding features of the BMW 528i. More

Excellent! Thank you! I recently bought 2013 ActiveHybrid 3 from BMW of Ann Arbor. My customer experience with them was excellent. From initial engagement to taking deliver I recently bought 2013 ActiveHybrid 3 from BMW of Ann Arbor. My customer experience with them was excellent. From initial engagement to taking delivery of the car was smooth and seamless. The sales team was extremely professional and friendly. As for my Sales Agent Alex he was top notch as he took the extra time to review every aspect of the car! I highly recommend this team and certainly Alex to those looking to get into a beautiful BMW. In conclusion, I love my new car!! More

Happy New BMW Customer Review for Alexander Upshur I was looking for information on pre-owned certified BMWs and Alex answered all of my automotive and financial questions. Review for Alexander Upshur I was looking for information on pre-owned certified BMWs and Alex answered all of my automotive and financial questions. He was able to put me in the car I was looking for and that fit my budget. That is a rare combination but he made it happen. I'm thrilled with my new car and with the service Alex has provided. Alex made follow-up phone calls and emails to make sure I was completely satisfied with my purchase. I have never had a better car buying experience! More

We didn't buy a BMW We didn't wind up buying a BMW X3, deciding instead to buy the Acura RDX, but wanted to write to say that Alex Upshire was excellent to work with. We We didn't wind up buying a BMW X3, deciding instead to buy the Acura RDX, but wanted to write to say that Alex Upshire was excellent to work with. We had a very bad experience at Yark BMW in Toledo, Ohio, and when I called Alex he was very cooperative, helpful, and informative. We didn't wind up buying the BMW, but will certainly revisit the BMW for our next car, and will go directly to Alex for the sale, even though we live in Sylvania, Ohio. More

GREAT EXPERIENCE Just purchased a 2014 X5. Eric was very knowledgeable, attentive, and informative. I would recommend him as a salesperson. BMW of Ann Arbor is outstan Just purchased a 2014 X5. Eric was very knowledgeable, attentive, and informative. I would recommend him as a salesperson. BMW of Ann Arbor is outstanding. More

My first BMW experience.. I can honestly say that I am EXTREMELY happy with the X5 that I purchased from BMW of Ann Arbor. And I feel the same way about the level of service an I can honestly say that I am EXTREMELY happy with the X5 that I purchased from BMW of Ann Arbor. And I feel the same way about the level of service and professionalism extended to me by my Client Advisor Jake Murphree. He was understanding and very helpful in working around my hectic schedule and vacation to ensure that my fiancée got to enjoy my vehicular gift to her. I would be more than happy to do business with him in the future... More