BMW of Akron

I've bought three new BMWs from this dealership and two VWs from its sister dealership across the street over the last decade. All my service is done there. I have never had a problem -- and I'm really pi VWs from its sister dealership across the street over the last decade. All my service is done there. I have never had a problem -- and I'm really picky. They know me now, but even as a brand new customer I was treated like I was their #1 client. Once I had particularly tricky electronic problem on a past-warranty BMW. One of the mechanics was so committed to solving the problem, he took the component home and kept working on it. He fixed it. I wasn't charged for his personal time (though I would have paid it because dedication like that is remarkable). That same car has 170,000+ miles and still runs great - - and the electrical problem never came back. I could not be more pleased. #customerforlife More

I just recently enjoyed purchasing my car from Dave Walter BMW. Mark Stacey was the salesman, and with his help I was able to find the right car for me! His service was excellent. During my short visit Walter BMW. Mark Stacey was the salesman, and with his help I was able to find the right car for me! His service was excellent. During my short visit Mark gave me a beverage and was very easy to work with. Mark was great, what I was most impressed with was the tenacity of finance manager Erik Parkinson. Erik very diligently went to work finding the best rate for my car. Not only was he very personable as well, but the information he was able to provide me in purchasing my first vehicle was incredible. It can be an overwhelming process but when you work with a fantastic finance manager like Erik it makes the process smooth. I was very happy with my whole experience and plan on making my next purchase at Dave Walter BMW and hope to work with these gentlemen again. More

I am very impressed with Dave Walter BMW in Akron, Ohio. The facility is modern and well-equipped, the location is convenient, and the atmosphere is very pleasant. However, what really distinguishes Dave Wa The facility is modern and well-equipped, the location is convenient, and the atmosphere is very pleasant. However, what really distinguishes Dave Walter BMW is the staff. Everyone from the receptionist and service technicians to the sales staff and management exemplify professionalism, product knowledge, quality customer service, and are enjoyable people to work with. In particular I want to recognize Client Advisor Eric Eisenhart and General Manager Shujaat Siddiqui. I ended up purchasing the exact CPO BMW I was interested in. Eric Eisenhart answered my questions and made me feel comfortable as I was evaluating the vehicle and making decisions. He was friendly, helpful, and efficient with no sales pressure whatsoever. He simply wanted to make sure I was getting what I wanted in an expert manner. Likewise when it came to dealing on the car, General Manager Shujaat Siddiqui was equally impressive. I enjoyed working with Shujaat because of his professionalism, personable demeanor, and because I think he is genuinely passionate about developing relationships and making certain the customer is satisfied. He is an outstanding representative of the franchise that Dave Walter BMW has developed. In short I would definately do business again at Dave Walter BMW and recommend it to my friends and business associates. More

This is now the 4th car I've bought from Dave Walter and second car I've bought from Eric. All of the folks at Dave Walter make you feel welcome, provide excellent customer service and make you want to ret second car I've bought from Eric. All of the folks at Dave Walter make you feel welcome, provide excellent customer service and make you want to return. how many times have you ever heard a car dealership described that way?! While signing my papers today, the owner popped his head in and the the General Manager, Shujaat, stopped by several times... Dave Walter BMW is not your typical dealer, they are fantastic! And Eric...how many times are you buying cars directly with the Finance Manager? Through the purchase of my last car we became friends and when the car he knew I was looking for showed up on the lot he gave me a call-- I'm now the happy owner of an X6 xDrive50i. Eric is a model employee for BMW when it comes to making you feel welcome, trusting how he is handling your financial information and confident he is going to provide a fair deal for both the customer and BMW. You walk away feeling happy not only with your new car, but that you purchased it with Eric from Dave Walter BMW-- amazing! Now as for the X6 xDrive50i...if you haven't driven one, go take one for a drive, but be careful keeping it over night, you'll never return it! I was happy when I got my Z4 MSeries several cars ago, but this vehicle rocks! Good job BMW and thanks Eric and Dave Walter BMW!! More

This was my very first BMW purchase and Dave Walter BMW made it AMAZING. I drove 2 hours from Columbus to Akron to get the vehicle I was looking for and also found the experience I was looking for. The made it AMAZING. I drove 2 hours from Columbus to Akron to get the vehicle I was looking for and also found the experience I was looking for. The whole reason I even drove that far to look at the car was because of the first conversation I had on the phone with Erik Parkinson. He made me feel like an old friend and wanted to help me find the right car. If it weren't for him I would have just kept looking in Columbus until I found the vehicle local. Erik has a great attitude and is very easy to talk to which made the dreaded paperwork process painless. My sales consultant Robert Noetzel was also very helpful. I know that sound real cliche so let me explain. He was busy helping another customer but checked in on me from time to time as I worked with David Theado to see if I needed anything. Also, by the time I completed the whole process it was about 5 PM which coincides with the time the dealership closes but Robert offered to give me a tutorial of the BMW 530xi. Now when I say tutorial it was exactly that; he went over the whole vehicle inside and out. He even went as far as syncing my phone to bluetooth, program my garage door openers and tried to program my HOME location in the navigation (my house was not recognized by the older navigation disk but he tried). Even as the clock approached 6 PM he did not make me feel rushed and answered all of my questions about the BMW and I am an engineer so I had lots of questions. I am loving my BMW and enjoying driving it everyday. More

Horrible service on our 2011 Z4 and the manager was not helpful. We own 3 businesses and 2 Tacbobells and KFCs so we know how customer service should be. They way the treat you is horrible. They also charg helpful. We own 3 businesses and 2 Tacbobells and KFCs so we know how customer service should be. They way the treat you is horrible. They also charge you for gas in their loaner cars and bring back your tank empty. Which luxury car company does that? We own a 2013 Mercedes-Benz CLS550, and their costumer service is excellent. Ive also owned a E350 and a S550. We are looking to get the 2014 S550 next June, when it released. If quality and service matter to you, buy a Mercedes from Mercedes of North Olmsted from Howard Schneider and they will treat you like royalty. Hope you don't make the same mistake we did in getting a BMW. More

This was by far the best car buying experience my wife and I have ever had! David greeted us warmly and introduced us to mark who was very helpful in finding the car we were looking for that best suites and I have ever had! David greeted us warmly and introduced us to mark who was very helpful in finding the car we were looking for that best suites our family as well as answering questions through out which gave us confidence in our purchase. We had fun laughed and built a relationship that will definitely last for further car buying needs. Meeting Erik the finance guy was unusually the best part about the experience. The last thing on our mind was all the paper work that had to be done. This guy is hilarious and definitely a very different positive "meet the finance guy" experience! Very knowledgeable,explained the various options that can compliment our purchase and did so in a non threatening manner. Thanks guys! We felt at home from the moment we walked in... Literally. David even held the twins so we could take a test drive!! More

My experience at Dave Walter's was what you would expect from a BMW dealership. My salesperson John Russo was my initial contact and from that point on things progessed the way should. There was no high pre from a BMW dealership. My salesperson John Russo was my initial contact and from that point on things progessed the way should. There was no high pressure from anyone I worked with and the outcome was to my satisfaction. It was definately worth our 2.5hr trip to the dearlership and would highly recommend. More

I recently purchased a new 550i at Dave Walter BMW and primarily dealt with Erik Parkinson. Although I have had many satisfactory experiences with previous BMW purchases at Davis BMW in Cleveland this tr primarily dealt with Erik Parkinson. Although I have had many satisfactory experiences with previous BMW purchases at Davis BMW in Cleveland this transaction was by far the best overall. Erik took a challenging situation and handled it with the greatest professionalism and ease. This dealership is very fortunate to have such a dedicated and exemplary professional as Mr Parkinson. I have already referred two clients to Dave Walter and will continue to send more. Thank you Erik!! More

I worked with Michelle and David initially to agree to terms on a CPO 3 series. They both were timely and upfront regarding available sales price and terms. Upon arriving at the dealership, Robert helpe terms on a CPO 3 series. They both were timely and upfront regarding available sales price and terms. Upon arriving at the dealership, Robert helped me review the car and took me on a test drive. Robert also followed up with me in regards to finding a missing second ignition key and also helping getting my new license plates to me. Erik was quick and straightforward with financing terms of the sale. He was pleasant even though my three year olds were getting cookie crumbs all over his carpet. I would recommend this dealership to anyone interested in a new or pre-owned BMW in Ohio. More