Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Akron
Akron, OH
636 Reviews
3 x winner of BMW's prestige’s "Center of Excellence Award". One of the fastest growing BMW franchises over the last 3 years in the Central Region. Proud to be in the running for "dealer of the year" in 2011 as one of only 5 BMW stores in the US. Only store in Ohio with a standalone CPO satellite facility, conveniently located right across the street from our state of the art new car facility in the heart of Down Town Akron. We take great pride in servicing our local clients and community. Another fact we are proud of is that we also sell 50% of our pristine CPO/Used cars throughout the continental United States. We can assist in out of state title work, provide airport valet service, and arrange hotel accommodations or car transportation to our clients. We deliver Joy!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 636 reviews
December 05, 2025
Professional staff. Video was great showing details of service. On time service & use if loaner was great. Video was great showing details of service. On time service & use if loaner was great. More
by TRISHZIZZO
Verified Customer
December 05, 2025
Great communication and service! I have high expectations, and they always meet them. Appreciate the videos. I have high expectations, and they always meet them. Appreciate the videos. More
by STANLEY2
Employees Worked With
December 05, 2025
I will definitely go back to BMW of Akron for any more service work or even a new BMW, everyone there is so nice and polite and not just to customers their that way with each other, I was so impressed at service work or even a new BMW, everyone there is so nice and polite and not just to customers their that way with each other, I was so impressed at the professionalism there it almost makes you not mind waiting for your vehicle. There is a lady that works in their service department named Alexandria, she makes you feel like your family or at least a good friend and is always smiling but don’t be fooled she knows those BMW’s probably better then most people who own one so make sure you talk to her an get her opinion before you buy one.. In short BMW of Akron is by far the best dealership I’ve ever been to in my life. Thank You to everyone who works there, I’m a loyal customer for life now. Your BMW Pal Mark. More
by makdriver
December 04, 2025
I have had a very pleasant experience at BMW of Akron regarding both vehicle purchase and vehicle serving. The staff are attentive, friendly and professional. regarding both vehicle purchase and vehicle serving. The staff are attentive, friendly and professional. More
by Flug57
December 03, 2025
Quick delivery, delivered as expected. Professional salesperson, helpful assistance going thru new drive menu screens and apps. Professional salesperson, helpful assistance going thru new drive menu screens and apps. More
by mfryman
December 02, 2025
There is a service advisor that is always difficult. On one visit my vehicle was done and ready for me to leave and he was warming up his lunch instead of getting me on my way. On one visit my vehicle was done and ready for me to leave and he was warming up his lunch instead of getting me on my way. More
by Anthony
November 29, 2025
a tough problem but they eventually solved it. Jake hand washed my Alpina, and it looks lovely Jake hand washed my Alpina, and it looks lovely More
by levant0
November 29, 2025
This is my third vehicle with Akron BMW and my favorite two men Mark and Mario. ALWAYS top notch service with class. THANK YOU as always for a wonderful experience!!! two men Mark and Mario. ALWAYS top notch service with class. THANK YOU as always for a wonderful experience!!! More
by SMOTON.COGIC
November 28, 2025
Service exceeded expectations. Got a loaner instread of the shuttle…great. Service rep Joey on the ball as usual! Got a loaner instread of the shuttle…great. Service rep Joey on the ball as usual! More
by gsfr
November 25, 2025
Easy to work with. No games involved, and the service has been good with easy scheduling and competent techs. No games involved, and the service has been good with easy scheduling and competent techs. More
by LL
