BMW and Mazda of Crystal Lake

This dealership definitely has a positive vibe to it and everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience. everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience. More

We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More

Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’ Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work! More

I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More

Oscar is very good in communicating with clients regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day. regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day. More

James was so accommodating and knowledgeable about the vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealers vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealership. The entire staff was very friendly and helpful. It was a great experience. More

Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks for all you did! More

I bought a used car for my daughter and I can’t say enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! More