BMW and Mazda of Crystal Lake

Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiting... FINALLY saw their X5 M sport pop up on Autotrader Thur morning. Leah was kind enough to snap pictures while it was still in detail. Zack, what can I say about Zack except he made the deal happen and hung with me for the 5 hours it took to get into the sales guy (that's what you get when you drive down from Milwaukee to buy a car just hours after it goes on sale, NOT blaming them.) Mike was great with the sale and worked with me as I waffled for days about the warranty that I bought, cancelled and then bought again. Absolutely never felt any pressure and these are very easy people to work with. Drove home with my car that night, slept well. Got up Friday, drove it to work. Loved it. Thanks all, you made buying my 1st BMW a breeze! More

Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what you do to grow your customer base. You are the reason why BMW stand tall as a brand. Thank you!! More

Michelle has helped us find two perfect cars over the past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. More

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

2nd car we've bought through Michelle, and we'll definitely call her for the next one! She made everything very easy! definitely call her for the next one! She made everything very easy! More

Michelle was trustworthy and made the process easy without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear commu without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear communication throughout the buying process. The final price was exactly as negotiated, with no last-minute surprises. Overall, it was a quick and painless experience; I would highly recommend Michelle and this dealership!" More

They were very easy to work with and accommodating, with the things we were looking for. the things we were looking for. More

Zack was awesome when it came to buying my new cx30. He was very helpful and informative and provided me with everything I needed to purchase my new vehicle. He was great. He was very helpful and informative and provided me with everything I needed to purchase my new vehicle. He was great. More

Everyone at this dealership is very friendly and helpful. James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend this dealership to anyone. More

Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More