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BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
653 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 653 reviews

January 05, 2026

Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. More

by mikecrowley74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Orton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2026 -

BMW and Mazda of Crystal Lake responded

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that both our sales and finance teams made the process smooth for you. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your vehicle and welcome to the BMW of Crystal Lake family.

December 21, 2025

Oscar was extremely helpful and accommodating through the purchase process. I’d recommend him to anyone! More

by rebfish
Recommend Dealer
Yes
Employees Worked With
Oscar Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2026 -

BMW and Mazda of Crystal Lake responded

Thank you for sharing your experience. We’re happy to hear that Oscar was extremely helpful and accommodating throughout your purchase. Providing attentive, professional service is always our goal, and we truly appreciate your recommendation. We’ll be sure to pass along your kind words to Oscar, and we look forward to assisting you again in the future.

December 19, 2025

I had a great experience at BMW and Mazda of Crystal Lake. The team was professional, welcoming, and very easy to work with from start to finish. Everything was handled fast, clearly and efficiently, an More

by amirsoliman bc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2026 -

BMW and Mazda of Crystal Lake responded

Thank you for taking the time to share your experience with BMW of Crystal Lake. We’re delighted to hear that our team made the process professional, welcoming, and efficient from start to finish, and that you felt comfortable and never pressured along the way. A special thank you for recognizing Michelle and the rest of the team for their excellent customer service and attention to detail. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new vehicle!

December 18, 2025

I highly recommend Michelle , she instantly understood my needs, found the perfect car, and made the entire car buying experience effortless and enjoyable. Thank you Michelle More

by Caravello.john
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2026 -

BMW and Mazda of Crystal Lake responded

Thank you for taking the time to share your experience. We’re so glad to hear that Michelle immediately understood your needs and helped you find the perfect vehicle. Providing an effortless and enjoyable car-buying experience is exactly what we strive for, and we truly appreciate your recommendation. We’ll be sure to share your kind words with Michelle. Enjoy your new car!

November 25, 2025

The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction t More

by Rvukson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your car-buying process was smooth and enjoyable from start to finish. Michelle is truly exceptional, and we’re glad her professionalism and product knowledge made your visit memorable. We strive to make every guest feel like part of the Anderson family, and your feedback reinforces exactly why we do what we do. Thank you again for choosing us and for the wonderful review. We appreciate you and look forward to being here for you whenever you need us!

November 21, 2025

I have used this dealership for my cars maintenance needs and have been always treated with utmost respect and professionalism one can expect. Today was our first time buying a Mazda vehicle from them. We (m More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for sharing your experience with us! We truly appreciate your continued trust in our service department, and we’re thrilled to hear that your first Mazda purchase was just as positive. We’re honored to have earned your business once again, and we look forward to supporting you and your wife for many years to come. If you ever need anything, please don’t hesitate to reach out. Thank you for choosing Anderson — and congratulations on your new Mazda!

November 12, 2025

My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is More

by Rosebud21$
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for your loyalty and for sharing this wonderful review! We’re honored that your family has trusted us with four BMW purchases. A big shoutout to Michelle for going above and beyond, and to our service team for continuing to deliver exceptional care. We’re grateful to have you as part of our BMW of Crystal Lake family!

November 12, 2025

Michelle was very helpful and knowledgeable. She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Eve More

by Pfaffingerkayla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the process clear, comfortable, and enjoyable from start to finish. Your recommendation means a lot to us, and we’re grateful for your kind words about our staff’s knowledge and hospitality. We’re proud to have earned your trust — and we’re always here if you need anything!

November 10, 2025

I've been a loyal Mazda customer for years, and this marks my 4th purchase from this dealership. The service was outstanding as always! James Orton was incredibly helpful and informative throughout the More

by kiradonohue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Orton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for sharing this, and for being such a loyal member of our Mazda family! We truly appreciate you choosing us again for your 4th purchase — that means a great deal to our whole team. We’re thrilled to hear James and the staff made your experience smooth, enjoyable, and well-informed (as it should be!). Enjoy your new Mazda, and please don’t hesitate to reach out if there’s ever anything you need. We look forward to seeing you again — whether for service, a visit, or your next ride! With gratitude, Mazda of Crystal Lake

November 08, 2025

Everyone there was beyond helpful, and got me the price I was looking for! Communication was excellent, interested in a vehicle and walked out same day with it!! More

by Trevor Roark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Krol
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

BMW and Mazda of Crystal Lake responded

Thank you so much for the fantastic review! We’re thrilled to hear our team’s communication was on point and that we were able to get you the price you were looking for — and even have you driving home the same day. Congratulations on your new vehicle! If you need anything at all, from accessories to service, we’re here to help. Enjoy the ride and thanks for choosing us!

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