BMW Service & Parts

Exceptional service! Doug Imhoff at the BMW service center is professional, efficient, and thorough. The team fixed my car quickly and provided clear communication throug Doug Imhoff at the BMW service center is professional, efficient, and thorough. The team fixed my car quickly and provided clear communication throughout the process. Highly recommended for reliable and trustworthy car care. More

I absolutely recommend the BMW Port Chester Service location! I only utilize this center because of the excellent team. Everyone from management to the service specialists are pleasant and helpful. My location! I only utilize this center because of the excellent team. Everyone from management to the service specialists are pleasant and helpful. My agent communicated with me during the entire process and made sure I understood what was being serviced and the steps I needed to take to ensure my vehicle runs smoothly moving forward. More

The service provided at this facility is always great! In particular Ray is phenomenal at his job. He always listens to our concerns, provides solutions and appropriate repairs, and also suggests what sh In particular Ray is phenomenal at his job. He always listens to our concerns, provides solutions and appropriate repairs, and also suggests what should be dealt with immediately and what can wait. He is truly knowledgeable and trustworthy. I highly recommend all of my fellow BMW owners to go to him! More

They were quick and responsive. It was easy to set up an appointment and they also Provided a video of the work. It was easy to set up an appointment and they also Provided a video of the work. More

The technicians are very knowledgeable and helpful and they make the process smooth and easy they make the process smooth and easy More

My service advisor, Anthony Fischetti, was professional and very helpful from the time I dropped off my X7 until I picked it up. Tiffany was kind, experienced, and helpful. She got me into my loaner vehicl and very helpful from the time I dropped off my X7 until I picked it up. Tiffany was kind, experienced, and helpful. She got me into my loaner vehicle promptly, faster than I expected, which was great because I was in a hurry to make another appointment. She did not know I was running behind schedule, but she felt it and reacted appropriately. What a pleasant experience! It's no wonder I always recommend this dealer to everyone. More

I can't say enough good things about my recent experience at the BMW service center, especially thanks to Pat Riccardelli. From the moment I arrived, Pat made me feel like a valued customer. His expertise an at the BMW service center, especially thanks to Pat Riccardelli. From the moment I arrived, Pat made me feel like a valued customer. His expertise and genuine care for both my vehicle and my satisfaction were evident throughout the entire process. Pat kept me informed every step of the way, ensuring that all my concerns were addressed and that my BMW was in perfect condition. The service was efficient, thorough, and delivered with a smile. Pat’s dedication to providing an outstanding customer experience is truly commendable. If you need your BMW serviced, ask for Pat Riccardelli—you won’t be disappointed! More

I have been going to this bmw service center for 4 years now and always recieved excellent service. Thank you to Tyesha for being polite and able to explain all my needs for my bmw now and always recieved excellent service. Thank you to Tyesha for being polite and able to explain all my needs for my bmw More

BMW "Customers" are cash-cows ? This is a zero star review. I bought 2.5 gallon of diesel exhaust fluid on June 13th 2024. Upon purchase, the BMW service agent in the parts se This is a zero star review. I bought 2.5 gallon of diesel exhaust fluid on June 13th 2024. Upon purchase, the BMW service agent in the parts section stated "And if you have a problem filling it into the car, just drop by, we'll be happy to give you a hand." I did stop by on the 24th of June, asking them to indeed give me that hand. The first service agent in the car intake section stated upfront that they would charge 1/2h of work for helping fill in the diesel exhaust fluid, at a service rate of >>220$/h, plus tax. Requesting the manager, he reiterated their ask, with a smirk "It's not that easy to fill it in, is it ?" - Well: • had I ever considered buying another BMW ever again: This was it. - Thanks, Mr Service Agent Manager, you are making your home office in Munich very proud !!! "Aus Freude am Fahren." - Did you ever hear that ? Seems like for you it's "Aus Freude am Abkassieren." - Nein Danke. "The ultimate driving machine" "serviced" by a bunch of arrogantsii who are living out their dream that a "customer" really is a cash cow ? There are other luxury car brands out there that drive well, where I am treated like a customer at dealerships. • how come the first agent offered help, clearly with a service-minded and customer-friendly attitude, whereas today's team was all out to charge me well above 100$ (!) for an item that BMW has priced at more than 30$, which btw costs a third of that at no-name retail (and which costs pennies to make) ? More

Awesome guys Dealership is impressive and very helpful staff Easy location Waiting time was short and amenities was clean staff Easy location Waiting time was short and amenities was clean More