BMW Service & Parts

I can't say enough good things about my recent experience at the BMW service center, especially thanks to Pat Riccardelli. From the moment I arrived, Pat made me feel like a valued customer. His expertise an at the BMW service center, especially thanks to Pat Riccardelli. From the moment I arrived, Pat made me feel like a valued customer. His expertise and genuine care for both my vehicle and my satisfaction were evident throughout the entire process. Pat kept me informed every step of the way, ensuring that all my concerns were addressed and that my BMW was in perfect condition. The service was efficient, thorough, and delivered with a smile. Pat’s dedication to providing an outstanding customer experience is truly commendable. If you need your BMW serviced, ask for Pat Riccardelli—you won’t be disappointed! More

I have been going to this bmw service center for 4 years now and always recieved excellent service. Thank you to Tyesha for being polite and able to explain all my needs for my bmw now and always recieved excellent service. Thank you to Tyesha for being polite and able to explain all my needs for my bmw More

BMW "Customers" are cash-cows ? This is a zero star review. I bought 2.5 gallon of diesel exhaust fluid on June 13th 2024. Upon purchase, the BMW service agent in the parts se This is a zero star review. I bought 2.5 gallon of diesel exhaust fluid on June 13th 2024. Upon purchase, the BMW service agent in the parts section stated "And if you have a problem filling it into the car, just drop by, we'll be happy to give you a hand." I did stop by on the 24th of June, asking them to indeed give me that hand. The first service agent in the car intake section stated upfront that they would charge 1/2h of work for helping fill in the diesel exhaust fluid, at a service rate of >>220$/h, plus tax. Requesting the manager, he reiterated their ask, with a smirk "It's not that easy to fill it in, is it ?" - Well: • had I ever considered buying another BMW ever again: This was it. - Thanks, Mr Service Agent Manager, you are making your home office in Munich very proud !!! "Aus Freude am Fahren." - Did you ever hear that ? Seems like for you it's "Aus Freude am Abkassieren." - Nein Danke. "The ultimate driving machine" "serviced" by a bunch of arrogantsii who are living out their dream that a "customer" really is a cash cow ? There are other luxury car brands out there that drive well, where I am treated like a customer at dealerships. • how come the first agent offered help, clearly with a service-minded and customer-friendly attitude, whereas today's team was all out to charge me well above 100$ (!) for an item that BMW has priced at more than 30$, which btw costs a third of that at no-name retail (and which costs pennies to make) ? More

Awesome guys Dealership is impressive and very helpful staff Easy location Waiting time was short and amenities was clean staff Easy location Waiting time was short and amenities was clean More

Impeccable service! Very responsive to emails and a service professional even made a trip to my home swap out the iX car charger. Can’t be that level of service! Very responsive to emails and a service professional even made a trip to my home swap out the iX car charger. Can’t be that level of service! More

Exceptional service always. They always make the right repairs. It is a pleasure dealing with the service advisor Douglas They always make the right repairs. It is a pleasure dealing with the service advisor Douglas More

Always amazing and professional service. Great advisors and great technicians! Very civilized experience. Highly recommend! Great advisors and great technicians! Very civilized experience. Highly recommend! More

Service appointments always completed promptly. Been working with Jill Smith the last few visits and she’s great. Provides detailed explanations about work that needs to be completed. Been working with Jill Smith the last few visits and she’s great. Provides detailed explanations about work that needs to be completed. More

Exemplary. I am so glad that Kurt Hinrichs was assigned to my inquiry after I cold called BMW of Mamaroneck about a repair project. Kurt was and did everything I am so glad that Kurt Hinrichs was assigned to my inquiry after I cold called BMW of Mamaroneck about a repair project. Kurt was and did everything right: friendliness, professionalism, communication, knowledge, access, scheduling, logistics, thoroughness and follow-through. He was always proactive, and he under-promised and over-delivered, delivering below the schedule and budget he quoted me. And the result was perfect, among the best bodywork I happen to have seen. Without me requesting it, Kurt specified that full scans of my car be done at the dealership before and after the repair. In every way, I am impressed. My thanks to Kurt Hinrichs and everyone who worked on my car for this project. More

Pat was very upfront and clear about issues with my car and all of the service I needed. I’ve been going here for 20 years and I will continue in the future. and all of the service I needed. I’ve been going here for 20 years and I will continue in the future. More