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BMW MINI of Wichita - Service Center

Wichita, KS

4.5
131 Reviews

131 Reviews of BMW MINI of Wichita - Service Center

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February 27, 2025

Austin is the best when it comes to service. All friendly, respectful and care about you. Austin is really top notch! Thank you for the great great service!!! More

by brianjpeters79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

I appreciated Christian’s communication and the techs write up to describe the cars current state. I do wish they could address issues on a car with non-stock parts More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Good communication. Reasonably fast service. Reasonable priced. The lead time on available appointments is too long. More

by tcassil2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Austin was a pleasure to work with. He kept us updated while our vehicle was in service.Great communication. I would highly recommend Austin as your service advisor. More

by Jim Elledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

It was a great experience and I appreciated the help with purchasing my new vehicle. More

by Greg.Allison
Recommend Dealer
Yes
Employees Worked With
Jesus Carrasco-Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Austin was terrific to work with and I so appreciated the loaner car while my car was being worked on. There was a little glitch and what was done and I had to wait longer than normal. Otherwise this would’v More

by l_gleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Worst service experience. I had to keep calling to find out what was going on. Horrible! More

by jillschalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Landers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Goedeken
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

February 15, 2025

Great service. Christian was always on top of things. I appreciated his communication. Thanks very much. More

by pbeckford2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Professional, prompt, detailed in their explanations, the staff at BMW Mini of Wichita is exceptional. More

by rick1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Johnathon was great! We had looked at BMWs a couple other places and had a few pointed questions. He answered our questions that others couldn’t and gave us a thorough t More

by Tgirard66
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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