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BMW MINI of Wichita - Service Center

Wichita, KS

4.3
68 Reviews

68 Reviews of BMW MINI of Wichita - Service Center

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January 16, 2025

I really like working with Christian there at the dealership. He keeps me informed about my car and is very flexible to work with. The service is done usually on time and if not there is a good rea More

by THE72SCOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Greeted warmly. Knew what I was there for. Got it done in a timely manner. More

by MNLRABER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Excellent service from Ashley and the staff. I had never been there and was treated like the most important customer ever! More

by dddumler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
January 13, 2025

It was an easy and efficient service appointment. However, I Wish there were more appointment days and times available. More

by KENTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Your people make the difference, everyone from lot person to staff simply walking through the lounge, asking if anyone needed any coffee or drinks. The staff does what they commit to completing, or ready ad More

by goshoxs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lot person(young lady today), Wes Taylor-Ortiz
January 13, 2025

After waiting a month to get my car in to be serviced, I was suppose to have a loaner car and I didnt until they decided they needed to keep the car longer than 2 days. It took over 3 weeks to get my car r More

by jcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Mellinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

January 09, 2025

I recently had my BMW serviced at Walser and I was extremely impressed with the service I received from Austin, my service manager (as always!). He was professional, communicative, and went above and More

by TDEHNCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Ashley, Mini Service advisor does a great job of providing value for service provided. On my last appointment, the final price for tires for my Countryman was the best that I had found among sever More

by cm8887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
January 07, 2025

The staff and the technician are very friendly, knowledgable and efficient. They find the problem of my car and fix it a reasonable cost. More

by THERESABASADRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

There was a miscommunication in scheduling, but Austin was able to work us in and get maintenance services done on the day we showed up. Everyone was friendly and professional. Thank you for upholding a h More

by conniebeynon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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