BMW MINI of Wichita - Service Center

Christain is very professional & follows up very well. He went out of his way to find me a loaner & contacted me as soon as my car was ready. He committed to having it ready on Thursday & I picked it up t He went out of his way to find me a loaner & contacted me as soon as my car was ready. He committed to having it ready on Thursday & I picked it up that morning. He does a great job! More

As always, the BMW team provided excellent service from drop off to pick up (and the time in between)! drop off to pick up (and the time in between)! More

I had our MINI in for its annual oil change and thought my Service Advisor, Ashley, was friendly and accommodating. I was provided a loaner and our vehicle was ready by the time it was supposed to be. my Service Advisor, Ashley, was friendly and accommodating. I was provided a loaner and our vehicle was ready by the time it was supposed to be. More

Kenny Webber was knowledgeable of the BMW X7 that we bought and he was great to work with. bought and he was great to work with. More

I don't think the rating choices here are reasonable. I showed up for service and the bay was closed, door was locked with a note of "Gone for the day". Ended up having to driver over to the BMW side af I showed up for service and the bay was closed, door was locked with a note of "Gone for the day". Ended up having to driver over to the BMW side after searching an empty mini building for someone who could help. Austin was put in a weird situation and did a great job of helping us out. Austin was super helpful and it all worked out. Just don't understand why I was scheduled to a building that noone was work at. I really can't evaluate anything else on the experience with Mini since I never interacted with anyone there. More

Austin is dedicated to providing high quality customer service. In my recent visit, Austin and the entire staff of BMW of Wichita, made me feel valued and satisfied that they were committed to helping me service. In my recent visit, Austin and the entire staff of BMW of Wichita, made me feel valued and satisfied that they were committed to helping me in any way possible. I highly recommend BMW of Wichita. More

Service was excellent. I checked on a MX5 that was on your website with Jesus. It wasn’t on the lot because it just had been purchased out of state. I asked him to get back I checked on a MX5 that was on your website with Jesus. It wasn’t on the lot because it just had been purchased out of state. I asked him to get back to me on price & also what I could get on a trade with my car. Haven’t heard back. More

Unfortunately not the service expected for a place that claims to be the best in Wichita. They don’t take their word on warranty claims and try to make sure you pay premium for something should be covered. claims to be the best in Wichita. They don’t take their word on warranty claims and try to make sure you pay premium for something should be covered. They won’t be getting more business from me. It is a shame to be honest. More

First off, I must say that Chance Hall is the best Service Manager I have ever interacted with at Walser BMW of Wichita!! I have owned a few BMWs and have been going to Walser for 6+ years now for Service Manager I have ever interacted with at Walser BMW of Wichita!! I have owned a few BMWs and have been going to Walser for 6+ years now for my service appointments. I brought my latest BMW i3 in for it’s yearly service and to get some visual imperfections fixed. The quirkiness of my i3 caused some issues and Chance immediately stepped in being the fine manager he is and got all of the issues taken care of completely. I have had my fair share of interactions with previous Service Advisors and Service Mangers over the years and Chance is by far the best one I have interacted with. He actually cares about the reputation of Walser BMW and he takes pride in the of quality service his team provides. Thanks to Chance, I am 1000% satisfied with Walser and want to thank him for his excellence and coming through for me. More

Very thorough in their work! 5 star customer service! Our BMW is a 2009 328i and has 156K on it. It has been a great car, and Walser has been great to work with us on the few problems it has had. Our BMW is a 2009 328i and has 156K on it. It has been a great car, and Walser has been great to work with us on the few problems it has had. More