BMW MINI of Wichita - Service Center

I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

Austin kwpt me up to date on my vehicle. When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was ver When parts were delayed Austin let me know what was happening and how long it might take for parts to come in. Communication was great, staff was very friendly, More

Hard to put into words. Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leav Salesman was outstanding. Service center was below average/poor. Zero communication unless i called them. Usually no one would answer so i would leave voice mail. No one would return calls. I would call back and they acted like they didnt care or i was a bother to them. Took a week and a half for them to do "we owe" work on my car. Did provide loaner but made me go to them to drop off/pick up my car. For a luxury brand dealer, i expect much more than what they did. Employees in service dept area standing around talking with other employees ignoring/not paying attention to customers right in front of/next to them. First loaner i was supposed to take had check engine light on so i went back in and told the lady who finally helped me, even though it was pretty clear she wasnt sure of what she was doing as she had to keep going to someone else. She had to go to someone else and told him. He seemed a bit put off. Just got the feeling i was more of a bother than a paying customer. Only person i know the name of was my salesman, Jonathan and he was outstanding More

Christian was very helpful, and the repairs were done in a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! More

I have used the MINI service department a couple of times Ashley kept me informed and the Tech was very thorough and the van was treated like a new car We have had our van serviced at Walser several times Ashley kept me informed and the Tech was very thorough and the van was treated like a new car We have had our van serviced at Walser several times and I am inpressedeach time More

They used to wash car after service Not now? Send out post card for oil change discount then wouldn’t honor it Send out post card for oil change discount then wouldn’t honor it More

I called in about my BMW X1 having an unrepairable flat tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work o tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work on time. I was received very well upon arrival, plus the maintenance person began work on my replacement tire immediately and washed the vehicle in minimal time. I was very pleased with my whole experience. More

My service advisor, Ashley is not listed as. someone I can recommend which is unfortunate as she is the one who helped. Austin has always been great though! someone I can recommend which is unfortunate as she is the one who helped. Austin has always been great though! More