BMW MINI of Wichita - Service Center

Austin is dedicated to providing high quality customer service. In my recent visit, Austin and the entire staff of BMW of Wichita, made me feel valued and satisfied that they were committed to helping me service. In my recent visit, Austin and the entire staff of BMW of Wichita, made me feel valued and satisfied that they were committed to helping me in any way possible. I highly recommend BMW of Wichita. More

I don't think the rating choices here are reasonable. I showed up for service and the bay was closed, door was locked with a note of "Gone for the day". Ended up having to driver over to the BMW side af I showed up for service and the bay was closed, door was locked with a note of "Gone for the day". Ended up having to driver over to the BMW side after searching an empty mini building for someone who could help. Austin was put in a weird situation and did a great job of helping us out. Austin was super helpful and it all worked out. Just don't understand why I was scheduled to a building that noone was work at. I really can't evaluate anything else on the experience with Mini since I never interacted with anyone there. More

Service was excellent. I checked on a MX5 that was on your website with Jesus. It wasn’t on the lot because it just had been purchased out of state. I asked him to get back I checked on a MX5 that was on your website with Jesus. It wasn’t on the lot because it just had been purchased out of state. I asked him to get back to me on price & also what I could get on a trade with my car. Haven’t heard back. More

Unfortunately not the service expected for a place that claims to be the best in Wichita. They don’t take their word on warranty claims and try to make sure you pay premium for something should be covered. claims to be the best in Wichita. They don’t take their word on warranty claims and try to make sure you pay premium for something should be covered. They won’t be getting more business from me. It is a shame to be honest. More

First off, I must say that Chance Hall is the best Service Manager I have ever interacted with at Walser BMW of Wichita!! I have owned a few BMWs and have been going to Walser for 6+ years now for Service Manager I have ever interacted with at Walser BMW of Wichita!! I have owned a few BMWs and have been going to Walser for 6+ years now for my service appointments. I brought my latest BMW i3 in for it’s yearly service and to get some visual imperfections fixed. The quirkiness of my i3 caused some issues and Chance immediately stepped in being the fine manager he is and got all of the issues taken care of completely. I have had my fair share of interactions with previous Service Advisors and Service Mangers over the years and Chance is by far the best one I have interacted with. He actually cares about the reputation of Walser BMW and he takes pride in the of quality service his team provides. Thanks to Chance, I am 1000% satisfied with Walser and want to thank him for his excellence and coming through for me. More

Very thorough in their work! 5 star customer service! Our BMW is a 2009 328i and has 156K on it. It has been a great car, and Walser has been great to work with us on the few problems it has had. Our BMW is a 2009 328i and has 156K on it. It has been a great car, and Walser has been great to work with us on the few problems it has had. More

BMW of Wichita Service came thru in a truly professional manor after my newly purchased ‘18 BMW 330xi CPO (purchased at Baron in KC) had a completely unexpected engine failure and required a new motor under manor after my newly purchased ‘18 BMW 330xi CPO (purchased at Baron in KC) had a completely unexpected engine failure and required a new motor under warranty. Not only was my car diagnosed & new motor delivered & installed quickly, but both Christian Mellinger (service advisor) and the technician who worked on my car were 100% professionals and kept me informed every step of the way. I have nothing but good things to say about BMW of Wichita’s Service Department and will be gladly using them again in the future. More

Worst dealership I dealt with all my life ( shayne McKenzie) made my satisfaction drop from 99 to 0 % had 3 problems with dealership. they gave me a used product that was supposed to be new. The told McKenzie) made my satisfaction drop from 99 to 0 % had 3 problems with dealership. they gave me a used product that was supposed to be new. The told me the dealership is open for parts when it was closed I called the manager to complain but he said he cant do anything and doesnt know why people expect more from bmw dealership and that he cant help me in anyways and make it up Of course people expect more from BMW that is no a question More

DooDah Austin took care my wife's Countryman, Always helpful. My first time with a PHEV. We absolutely love the MINI, coupled with excellent service and free Austin took care my wife's Countryman, Always helpful. My first time with a PHEV. We absolutely love the MINI, coupled with excellent service and free maintenance. Its hard to top! Thank you MINI of Wichita More

Poor service Customer care was not good. I bought an expensive BMW, was promised to have a windshield replaced and they did not honor that in the end. Whenever pul Customer care was not good. I bought an expensive BMW, was promised to have a windshield replaced and they did not honor that in the end. Whenever pulling In to the garage for service I am never greeted by anyone, any other dealerships I see have done so, looks a lot more professional to me for an expensive car. Service has always been not good through the years of being with them 🙁 More