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BMW MINI of Wichita - Service Center

Wichita, KS

4.3
68 Reviews

68 Reviews of BMW MINI of Wichita - Service Center

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February 21, 2025

Austin was a pleasure to work with. He kept us updated while our vehicle was in service.Great communication. I would highly recommend Austin as your service advisor. More

by Jim Elledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

It was a great experience and I appreciated the help with purchasing my new vehicle. More

by Greg.Allison
Recommend Dealer
Yes
Employees Worked With
Jesus Carrasco-Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Austin was terrific to work with and I so appreciated the loaner car while my car was being worked on. There was a little glitch and what was done and I had to wait longer than normal. Otherwise this would’v More

by l_gleason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Worst service experience. I had to keep calling to find out what was going on. Horrible! More

by jillschalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Landers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Goedeken
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

February 15, 2025

Johnathon was great! We had looked at BMWs a couple other places and had a few pointed questions. He answered our questions that others couldn’t and gave us a thorough t More

by Tgirard66
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Great service. Christian was always on top of things. I appreciated his communication. Thanks very much. More

by pbeckford2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Mellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Professional, prompt, detailed in their explanations, the staff at BMW Mini of Wichita is exceptional. More

by rick1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Goedeken
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Vy and Mason found the exact new m8 I wanted. They searched high and low and delivered it . Highly recommend! More

by zonajhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Felter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vy with Lexus
February 13, 2025

My service was what I expected as I was given an estimate of the service previously. My customer service rep, Austin Landers was so nice and accommodating. He arranged a loner vehicle for my use while my c More

by RJCLAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Landers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

I was given wrong information about my appointment and was not happy with the outcome, More

by gigipayne2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Mellinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW MINI of Wichita responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, as customer satisfaction is our top priority. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. We are looking into the matter and will be reaching our if we have your contact information. You may also contact the General Manager, William Hageman at 316-461-9416 (cell) to address this matter at your convenience. We value your business and hope to have the opportunity to provide you with a better experience in the future.

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