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BMW Concord
Concord, CA
1,046 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,046 Reviews of BMW Concord
February 22, 2025
Felipe was professional, courteous and communicated effectively. 5 stars out of 5. Great experience and looking forward to continued service levels in the future. effectively. 5 stars out of 5. Great experience and looking forward to continued service levels in the future. More
by mxmail
Employees Worked With
Felipe
February 21, 2025
I was ripped off I was charged $2300 ,for an oil change and tune up!! $1800 was for labor alone!!! then I ask for estimate on the my passenger side window that was stuck and couldn't open and they were tr and tune up!! $1800 was for labor alone!!! then I ask for estimate on the my passenger side window that was stuck and couldn't open and they were trying to charge me about $2000 to fix I said now I'll take it somewhere else and was charged $300 just to tell me what I already knew what was wrong. I ended taking it to another shop and $400. What a rip off!!!!! More
by lanzarinlisa88
Employees Worked With
Christopher Neves
February 20, 2025
Kris from BMW Concord is very professional. He has provided excellent services throughout my experience at the dealership. He just understands clients’ needs and he is at the top of his game. He has provided excellent services throughout my experience at the dealership. He just understands clients’ needs and he is at the top of his game. I am extremely satisfied and glad for his services. More
by J
Employees Worked With
Kris Mang
February 19, 2025
Exceptional service! Very efficient, service staff were knowledgeable. Prices were fair and reasonable. staff was friendly. Dealership offers concierge service at no char Very efficient, service staff were knowledgeable. Prices were fair and reasonable. staff was friendly. Dealership offers concierge service at no charge! I will be going back. More
by yvonnebeebe
Employees Worked With
Chris
February 16, 2025
The service specialist Christopher was friendly and efficiently coordinated the oil change service that was part of the service contract I pre-purchased. efficiently coordinated the oil change service that was part of the service contract I pre-purchased. More
by was6foot2
Employees Worked With
Chris Neves
February 15, 2025
Victor provided excellent customer service. He followed up on the progression of my service and problem solved when my car parts didn’t come on time with a loaner car. He followed up on the progression of my service and problem solved when my car parts didn’t come on time with a loaner car. More
by Lene435
Employees Worked With
Victor
February 09, 2025
Working with our advisor Francis was very difficult. We have a Mini and a BMW that we’ve had serviced at the Concord dealership that have resulted in the same experience of having to do our homework on We have a Mini and a BMW that we’ve had serviced at the Concord dealership that have resulted in the same experience of having to do our homework on reported repairs. The first was with our Mini, with a turbo issue and was indicated it would be upwards of 8-10k to repair. It was indicated that it was not covered. After reaching out to Mini USA, I was able to find that it was under the emissions for California. If we had not done the research, this would’ve been a large expense for the dealership not understanding their own warranty. Just recently, I sent in our BWM, with a sensor and camera issue, again with Francis, which took multiple follow ups on my end to understand where we were with the issue. We were told that there was some wire damage that could been rodent caused but was not tied to the camera. We were told it would be $3600 to fix both. We opted not to do the work and took it to another mechanic, which fix the problem without replacing either. From our view, this dealership cannot be trusted with there recommendations of services. Through this experience, we never felt that Francis was working for our best interests or willing to do a little homework on unknown items. The last and most difficult to understand, is when we picked up our car and asked about the service and knowing that it was less than, Francis asked us not to fill out the survey. This is an indication of self interest and not one of customer satisfaction. Shameful! More
by Daren.pereda1
Employees Worked With
Francis Dejesus
