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BMW Concord

Concord, CA

4.7
1,073 Reviews
Call Dealership (925) 682-3577
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1967 Market St

Concord, CA

94520

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1,073 Reviews of BMW Concord

December 15, 2023

Job done well. Listened. Worked on issues and reminded me of other services due. Great communications. More

by Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey’s tech , Joey Tiongson
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Dec 15, 2023 -

BMW Concord responded

We're glad to know that you had a positive experience with us at BMW Concord. Our team always aims for great communication and thorough service. Thanks for the review!

December 08, 2023

Great service. Knowledgeable service advisor — Kevin. Fair pricing. All personnel were friendly and courteous. Car is running great More

by Joanfisher2245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin , Amy Bilson
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Dec 08, 2023 -

BMW Concord responded

Joan, we're delighted to know you had a great experience with Kevin and the rest of our team at BMW Concord. Thanks for sharing your feedback!

December 03, 2023

Kevin and dealership — attentive; efficient; communicative; customer-friendly. Experience very smooth and pleasant. Will return for all future service. More

by blebii
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 04, 2023 -

BMW Concord responded

We're so glad to know you had a smooth and pleasant experience with Kevin at BMW Concord! We appreciate your kind words about our efficiency and communication. Looking forward to seeing you for all future services!

November 25, 2023

My Service advisor, Victor was helpful and great. I'm not happy with the issues on the car and i know it was pricey, but Victor worked with me on my concerns. Also, ensured car is thoroughly checke More

by Swami S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Nov 27, 2023 -

BMW Concord responded

We're glad to know that Victor was able to assist you effectively and address your concerns at BMW Concord. We appreciate the feedback, it's important for us!

November 25, 2023

Customer service experience was what you would expect a 5 star experience to be ! My advisor Miguel had strong communication, punctual and explained his expertise fairly well. I will definitely be returning More

by Alex M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel service dpt
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Nov 27, 2023 -

BMW Concord responded

Alex, we're delighted to know that Miguel and our team at BMW Concord provided you with a top-notch service experience. We appreciate your kind words and look forward to serving you for many years to come!

November 19, 2023

My service advisor, Miguel was great. He was pleasant and efficient when checking me in. He clearly communicated expectations throughout the day, and had my car ready when he said he woul More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
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Nov 20, 2023 -

BMW Concord responded

We're glad to know that Miguel provided you with great service at BMW Concord! Clear communication and efficiency are key, so it's wonderful to see this reflected in your visit. Thanks for the review!

November 19, 2023

Customer service was excellent. Miguel went above and beyond and make my visit enjoyable. All good! More

by wnoratto
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Miguel Alvarado
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Nov 20, 2023 -

BMW Concord responded

The team at BMW Concord loves seeing great reviews! Thank you!

November 18, 2023

My technician, Francis D. Is very knowledgeable, helpful and so nice to me. Great service. More

by mkao16888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Dejesus
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Nov 20, 2023 -

BMW Concord responded

Thanks so much for leaving BMW Concord a four-star review! We are thrilled that Francis was helpful and kind. See you down the road!

November 17, 2023

Friendly helpful staff. Thorough video documentation of my car. Convenient loaner car provided. My service advisor was concise and kept us informed. We’ll be back. More

by glslack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
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Nov 20, 2023 -

BMW Concord responded

We're glad to know you had a positive experience with our team at BMW Concord! We strive for clear communication and top-notch service. Looking forward to helping you with any of your future needs!

November 14, 2023

Kevin at BMW Concord was fantastic with recent service. Highly recommend Kevin as a Service Advisor. More

by Jpneedham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin De Souza
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Nov 14, 2023 -

BMW Concord responded

It's great to know that Kevin provided fantastic service during your recent visit to BMW Concord. We appreciate the recommendation and hope to see you again for any of your future needs!

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