Avondale Nissan

I would very much like to say that Avondale Nissan is a decent dealership with integrity. Unfortunately, that is not the case. My 20 year old daughter is in Phoenix for an internship. Her car completely di decent dealership with integrity. Unfortunately, that is not the case. My 20 year old daughter is in Phoenix for an internship. Her car completely died unexpectedly (despite just having been fully serviced and cleared for the trip). With only one day to shop, her budget not being the highest, we went in search of a vehicle. We saw some terrible vehicles. The best one we saw, with 24 pages of carfax history, was at Avondale Nissan. It was not my daughter’s first choice, but it seemed like the most reliable. Because it was a Sunday and she made her choice late, it was too late to take the car by a mechanic for an inspection. Avondale provided one that they performed along with an invoice saying that they completed the failures on their inspection. Our daughter took the car for an inspection two days later (it was the earliest the mechanic could get it in). There were multiple failures on the inspection including an active and serious coolant leak that required immediate attention. Things that were failures on the original inspection but supposedly repaired, were failing (shocks and struts). The brakes they had said that they replaced were not and need replacement. The list was extensive. A few days later, the check engine light came on and that was a failing air intake hose. There is so much more. We called the dealership. Being stationed (yes, military retiree now working for the Department of the Army) in Illinois with our daughter in Arizona, we can only try to help from afar. The lemon law, if nothing else, should help in this situation. The dealer DOES NOT respond. Corporate offices DO NOT respond. It hasn’t even been 15 days yet and she has to shell out the equivalent of what she paid for the car in repairs. I would be more than happy to share the inspection reports that have now been done by two different, unrelated mechanics. This dealership (Fahim and Lupita assured me that Avondale Nissan takes care of their customers) does not care about their customers, they are NOT going to make anything right for the customer, and are NOT honest and honorable in their dealings. Again, pictures, the papers they provided, etc don’t lie and, frankly, what the dealership provided and what the mechanics have found seem to be two completely different vehicles in terms of what the integrity of the car says. I would NOT suggest this dealership to anyone. We’d file a complaint with the Better Business Bureau but the dealership already has a D- rating. Go somewhere else. More

I have purchased several vehicles from Avondale Nissan and have had great experiences. The most recent experience was no exception. I absolutely love the service I received. Everyone that was involved mad and have had great experiences. The most recent experience was no exception. I absolutely love the service I received. Everyone that was involved made the process smooth. More

I was pleased with the way things went no high pressure and my needs were met to purchase a vehicle . My trade was given a fair trade in value and the purchase I believe was fair on both sides .I noticed t and my needs were met to purchase a vehicle . My trade was given a fair trade in value and the purchase I believe was fair on both sides .I noticed the tires on the truck were out of date and needed to be replaced , which Julio took care of promptly (new tires ) I am happy waiting on a check and the plates etc. More

1 star. I am leaving this review to protect other buyers, specifically women and parents who may feel rushed or intimidated in a finance office. We came i I am leaving this review to protect other buyers, specifically women and parents who may feel rushed or intimidated in a finance office. We came in with a clear budget and communicated from the start that we needed the lowest possible price. What followed was a transaction that was neither transparent nor honest. Our salesperson presented tint and a car alarm system as standard features already on the vehicle. They were never identified as optional add-ons we could accept or decline. At every other dealership I have visited, buyers are handed an itemized list of additions and given the choice. That did not happen here. The charges were simply buried in the contract without explanation. The finance office compounded the problem. The finance manager rushed us through every document without walking through a single line item. We were asked to provide a deposit before we were ever shown a full breakdown of the purchase numbers. The office itself smelled strongly of vape masked by a candle, which set the tone for how the entire interaction was handled. We are a mother and her teenage son. We were not extended the basic transparency and respect that every buyer deserves regardless of who walks through that door. We have posted this experience across multiple platforms, have documented everything, and are prepared to escalate to Nissan corporate and the Arizona Attorney General’s consumer protection office if our contract is not amended to remove the undisclosed add-ons. I will update this review if the dealership does the right thing. The ball is in their court. More

This is my 5th Nissan I’ve purchased and the 4th from Avondale Nissan. They’ve always been honest and upfront during negotiations and given me the price I was willing to pay. Any work needed on the vehic Avondale Nissan. They’ve always been honest and upfront during negotiations and given me the price I was willing to pay. Any work needed on the vehicle has also been done honesty and integrity. More

Very good experience. Sales people and managers are professionals. Went above and beyond to make my deal happen. Sales people and managers are professionals. Went above and beyond to make my deal happen. More

My experience was one of the best as far as purchasing a vehicle goes. The experience was great and I would definitely purchase from Avondale Nissan again! My salesman was extremely helpful! vehicle goes. The experience was great and I would definitely purchase from Avondale Nissan again! My salesman was extremely helpful! More

Tyler was incredibly helpful and listened to what I needed, and matched me with a vehicle that met that. needed, and matched me with a vehicle that met that. More

Was a great first time experience buying my first new vehicle, big shout out to Tyler! vehicle, big shout out to Tyler! More

Been going to Avondale Nissan since 2014, this experience has just as good as the others. This is my first and last stop. They make me work for the deal, but that is the game, I have never felt cheated or has just as good as the others. This is my first and last stop. They make me work for the deal, but that is the game, I have never felt cheated or unsatisfied. Mel was great to work with and I recommend asking for him when you go in. More