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Autos Direct Online
Cleveland, OH
546 Reviews
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546 Reviews of Autos Direct Online
January 26, 2014
Not reliable. They sold me a damaged car and said car was not damaged. Showed me fake pics from a different car same model. Over $1600.00 in damages and never returned my emails or phone calls. Never buy car not damaged. Showed me fake pics from a different car same model. Over $1600.00 in damages and never returned my emails or phone calls. Never buy car from this dealer. More
by elizardo81
Employees Worked With
Elizardo Gomez, Frank Faragone
January 20, 2014
Do not buy a vehicle from this dealership. I called them regarding an 03 f250 they had for sale and asked them if there where any problems or dash lights on in the vehicle. I was told no and that the vehicl regarding an 03 f250 they had for sale and asked them if there where any problems or dash lights on in the vehicle. I was told no and that the vehicle would be gone over and even test driven to make sure nothing was wrong before i picked it up. When I first picked it up I realized it had no tuner ( they told me it had a banks kit in it) and it had no emergency brake (truck is standard). I thought not a big deal for the price i got it at. By the time I got half way home the engine light had turned on and i could tell there was a serious problem with the truck( i am assuming they cleared the light before i bought it). Turns out the truck needed an egr valve, cam sensor, and injectors (NOT CHEAP). So they sold me an extended warranty to fix all this for 1900 saying that it was at cost (I looked up their warranty company's base pricing and it was not even close to cost!). Before i can even bring the truck in to get it repaired the tranny goes on it (a week after purchasing the truck). So i file a claim to get that fixed first and it turns out they only cover 2400 bucks of a repair claim regardless of how many warrantied parts are part of the claim. I was told that Autos Direct has tons of pull with their warranty company and can get anything warrantied as part of a favor. Also they omitted the terms and conditions page to the warranty when they sent me the paper work. Turns out the original repairs that should have been done at the dealership or have told me about before purchasing where NOT COVERED! Everyone i worked with at Autos Direct Online LIED to me so they could make a buck. At the end of the day the price of this truck is going to be outrageous due to the repairs. They do not sell quality vehicles and they LIE about their vehicles conditions. THEY SOLD ME A LEMON! Response from: Autos Direct Online Added: 1/1/2014 12:30:58 PM My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Can you please advise as to what we can do to remedy this situation? Would a FULL REFUND be an amicable solution? Please advise. Thanks in advance - Autos Direct Online Response from: cjpartsch Added: 1/20/2014 11:29:35 AM After reading the initial response I had high hopes that you guys would provide an adequate solution to the problems listed in the initial complaint. Unfortunately I now see that your response was all lies and you have no desire what so ever to even attempt to negotiate a solution. Anything is better then being ignored. I have called the employee in charge of customer relations "Tim Eliot" multiple times in the last several weeks and have left dozens of voicemails and txts with NO RESPONSE TO ANY! It's unfortunate that you claim to be part of any program that considers you a company that fixes customer complaints. You just ignore them. You should be removed from DealerRaters certified dealership program because it obviously means nothing to you. More
by cjpartsch
Employees Worked With
Tim Eliot, Sean Nightingale , Frank Faragone
January 20, 2014
Found used Jeep Commander on Auto Trader and Ebay. Called Steve in the AM to set up appointment, met with him 4 hours later. Very large building with lots of vehicles to choose from. Jeep was exactly as adve Steve in the AM to set up appointment, met with him 4 hours later. Very large building with lots of vehicles to choose from. Jeep was exactly as advertised, in great condition. The entire staff was very friendly, and worked hard to get my loan pushed through. The only bad part of the experience was the long wait, which was due to my crappy credit and all the banks they had to call. I'll definalty go back! Dave G More
by DavidGoodhart
Employees Worked With
Tim, Steve Tube
January 18, 2014
They are very helpful and will work until you are happy. It took a while to get approved, but the finance department worked hard to get it done. The vehicles are nice and for the price, you will not find an It took a while to get approved, but the finance department worked hard to get it done. The vehicles are nice and for the price, you will not find another car lot as cheap as Auto Direct Online. They prefer appointments so they can work with you and not managed 10 customers needing help. You can not go wrong checking them out before you shop anywhere else. More
by flranger2000
Employees Worked With
Frank Faragone
January 17, 2014
I was recently shopping for a used car online. My state is exceptionally expensive, so I was looking to buy out of state. It was a bit scary, buying without being able to test drive, but the sales rep I wa is exceptionally expensive, so I was looking to buy out of state. It was a bit scary, buying without being able to test drive, but the sales rep I was working with, Frank Faragone, was easy to talk to. He provided me with all the details I needed, and replied to my !multiple! Phone calls right away. The paperwork wasn't as overwhelming as I thought. All in all - great experience! Thanks Frank! More
by echueva
Employees Worked With
Frank Faragone
January 17, 2014
With many auto dealers having marginal reputations at best it was a pleasure dealing with Danny McIntyre at Autos Direct Online. First and most important is integrity. They did what they said they woul best it was a pleasure dealing with Danny McIntyre at Autos Direct Online. First and most important is integrity. They did what they said they would and I've become a walking positive testimonial. More
by wcl77
Employees Worked With
Danny McIntyre
January 15, 2014
Great Dealership and would recommend to anybody - listing very detailed - quality SUV and helped with every detail of the purchase of my vehicle. Frank was there every time I needed assistance. very detailed - quality SUV and helped with every detail of the purchase of my vehicle. Frank was there every time I needed assistance. More
by broncosfan18
Employees Worked With
Frank Faragone
January 12, 2014
The repair they performed on my BMW X5 driver side window lasted only a week. When asked to fix again they said I would be charged. Why would I pay someone to fix something they couldn't do right the 1st t lasted only a week. When asked to fix again they said I would be charged. Why would I pay someone to fix something they couldn't do right the 1st time? Ridiculous! So I took it to the BMW dealership and they told me someone poorly patched up the regulator. Before you drive away and if you have any repairs done by them get an extended warranty. You have been warned. More
by docuksae
Employees Worked With
Dan Caldwell
January 06, 2014
Frank helped me within the span of two days to get me into a car. Even though I do not have the best of credit, and Thursday I was there unitl 7:30pm, Both he and Garry did everything they could to get into a car. Even though I do not have the best of credit, and Thursday I was there unitl 7:30pm, Both he and Garry did everything they could to get me into my car. I will recommend this company to everyone who asks me. I just want to thank them again for getting me into my car. More
by twillia2
Employees Worked With
Frank Faragone
