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Autonation Mazda Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.5
183 Reviews
AutoNation Mazda Carlsbad is the best source for all new and used Mazda models. With an expansive inventory Mazda vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Carlsbad to learn more.
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5365 Car Country

Carlsbad, CA

92008

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Showing 183 reviews

October 18, 2023

Collin is a big reason for returning to AutoNation Carlsbad! He goes that extra mile to make sure you are well taken care of! More

by MarjorieACamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Report | Print
Oct 20, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 09, 2023

Appointments are easy to make, customer service is always top notch, there is always care and consideration for how much services will cost and what I can afford to spend at that time, the waiting room is co More

by godbolddc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Oct 11, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 07, 2023

Jeremy and the team are the best, they always do a great job and I always have a good experience More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Hernandez
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Oct 08, 2023 -

Autonation Mazda Carlsbad responded

Hi Lisa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 28, 2023

Colin, my service advisor kept me informed though out the service process and went above and beyond (in my opinion) to make sure everything was communicated and that I was supported. More

by smpeele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Sep 29, 2023 -

Autonation Mazda Carlsbad responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 26, 2023

When I had my Cx-5 serviced, there was a problem with the front brakes that had been missed I contacted my Service Advisor, Colin, and he was apologetic and told me to bring it back in and they would re-dia More

by hopkins.thomas50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Sep 28, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Sep 29, 2023 -

hopkins.thomas50 responded

To miss a problem isn't expected BUT it does happen. What was impressive about Autonation's Service Advisor, Colin, was that he realized what had to be done in order to keep me a loyal Customer. Colin went over and above fixing the problem and making sure I was satisfied with the work that was done. I am pleased and will remain a loyal Autonation customer....Now where is that 2024 CX-5???

September 25, 2023

This was the best experience ever! !! I want to thank Clayton Cervantes for his outstanding customer service, knowledge on cars, and he's just a great human being!!! The finance departm More

by Lorena Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CLAYTON CERVANTES
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Sep 28, 2023 -

Autonation Mazda Carlsbad responded

Hi Lorena, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. Feel free to stop by if you ever need any more help.

September 21, 2023

Everything went great basic oil change tire rotation in and out. Did not wait too long More

by prescottwally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
bob
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Sep 24, 2023 -

Autonation Mazda Carlsbad responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2023

Max and team are the best. I've been having my Mazda serviced here for years, they always do a great job! Highly recommended. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Sep 19, 2023 -

Autonation Mazda Carlsbad responded

Hi Larry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 17, 2023

They sent video for me and we could know what they did and what to do next time. It’s so kind and useful! More

by Shota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANDREW MORAN
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Sep 19, 2023 -

Autonation Mazda Carlsbad responded

Hi Shota, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2023

They buy your car and your have to wait weeks for your money. What type of B.S. is this!?! More

by catch_mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul
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Sep 11, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 620-0950 to discuss what we can do to help.

Sep 12, 2023 -

catch_mark responded

I’m not sure how contacting the GM will solve the issue. I sold you my beautiful 2019 Ford Ranger in excellent condition with the title in hand and 10 days and counting, I am still waiting for my check. Interesting way of doing business. I sell you a vehicle that is paid for and the customer has to wait and wait and wait??? First and last time doing business with this company.

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