Autonation Mazda Carlsbad

They have a loose relationship with truth I was deceived about the characteristics of the CX5 I purchased in March 2014. It was not the car the salesman claimed it to be, and rode very rough. I was deceived about the characteristics of the CX5 I purchased in March 2014. It was not the car the salesman claimed it to be, and rode very rough. My neck was damaged. I traded for their minivan, Mazda5, and was told it had good crash test ratings, but had not been tested since 2010 (this was a 2015 model) because there had been no body changes since then. WRONG! I learned later that the body style changed in 2012 and the Insurance Institute of Highway Safety tested it. The results were abysmal and I am now at risk should this car be in an accident. In the sude impact test, THE ENTIRE SIDE CRUMPLES. It happened to me 5 years ago. The minivan I was in was hit at a higher rate of speed than crash tests are performed. The vehicle sustained only a dent. I had severe whiplash and 2 slipped disks in my neck. I made my disability needs crystal clear to them twice, and twice I was deceived. I have spent a total of $28,225. My car is worth $16,000 in a trade. Bob Baker Mazda offered to take the car back for $18,600. Not even close to being able to replace the car with a safe and comfortable one. A huge financial loss. I am disabled on low income and was taken advantage of. More

Knowledgeable personnel and great service Fred Bandi, the Sales Professional that worked with me through the process of purchasing my new car's hospitality, knowledge base, and just genuine in Fred Bandi, the Sales Professional that worked with me through the process of purchasing my new car's hospitality, knowledge base, and just genuine interest in getting me exactly what I wanted made my car buying experience so much more enjoyable because it was so streamlined. I had visited several other dealerships, but the service at Bob Baker Mazda was second to none. I had the intentions of trading in my vehicle, having already received an appraisal at another company, and Bob Baker Mazda matched that price to trade in my truck to save me some leg work. That service, going above and beyond my expectations and making sincere recommendations to match what I wanted, made this purchase so much more easier to make. I would definitely recommend Bob Baker Mazda, and specifically working with Fred, to anyone. More

Matt Caulfield is the best Mr. Caulfield is the best salesmen I've worked with. After tons of internet research, and e-mails and calls to every dealer in the greater San Diego Mr. Caulfield is the best salesmen I've worked with. After tons of internet research, and e-mails and calls to every dealer in the greater San Diego area, Mr. Caulfield gave us the best price and service without any hassle at all. The finance department also went out of their way to make the experience straightforward and easy. I wholeheartedly recommend this dealer. More

Best after sales service Customer care is essential and Bob Baker Mazda provides superb after-sales service. Robert Flake is the service writer and he and the staff couldn't p Customer care is essential and Bob Baker Mazda provides superb after-sales service. Robert Flake is the service writer and he and the staff couldn't provide better service. And competive prices to boot! More

It was a pleasure to do business with Bob Baker Mazda! The sales professional i worked with specifically was Bill Gilbow, and the process could not have went any smoother. Not only did they go out of th The sales professional i worked with specifically was Bill Gilbow, and the process could not have went any smoother. Not only did they go out of there way to locate and transfer the specific model and color i was looking for i was able to get the price i was after too. Most highly recommended and military friendly! More

I was looking for a 2012 Mazda CX-9 Grand Touring. I was a cash buyer and they were able to get me into a new 2013 CX-9 touring w/ Technology package for about $420.00 more than what I had budgeted for for a cash buyer and they were able to get me into a new 2013 CX-9 touring w/ Technology package for about $420.00 more than what I had budgeted for for the used vehicle. I told them what I wanted, they gave me an awesome price and had the car shipped from an affiliated dealer the next day. The price quoted was the price on the contract, no hassle. I would recommend they advertise more. After test driving the Honda CRV, Chevy Traverse, Ford Escape/Fusion and many more CUV's the Mazda was the clear choice, I was pleasantly surprised when I stopped by Carlsbad and found a Mazda dealer as I was headed to San Diego to purchase the used vehicle that I had researched. I did not rate quality of work as I have yet to have any maintenance performed. More

The Internet sales team was amazing. Honest, straight forward, no old school dealer games or attitude. The 1 stars are because of the Finance manager who treated me with that old school, rude, arrogant a forward, no old school dealer games or attitude. The 1 stars are because of the Finance manager who treated me with that old school, rude, arrogant and demeaning attitude. None of the other managers were concerned that I was treated poorly. More

Having dealt with two other dealerships before going to Bob Baker, I was NOT looking forward to dealing with the salesperson, but I was pleasantly surprised when Paul Galindo, Director of the Internet/Flee Bob Baker, I was NOT looking forward to dealing with the salesperson, but I was pleasantly surprised when Paul Galindo, Director of the Internet/Fleet Sales Department, treated me with the utmost respect and actually listened to my needs and wants in a used vehicle. The other dealerships (I won't name them) constantly interrupted me, didn't listen to what I wanted, and what really irked me was that they treated my significant other as if HE was the customer and not me. Paul did the exact opposite. If you want a no-nonsense sales experience, I highly recommend Bob Baker. More

Nice, friendly, honest dealership. They met our price and gave us a reasonable price for our old trade-in. No pressure, mo gimmicks and very informative. gave us a reasonable price for our old trade-in. No pressure, mo gimmicks and very informative. More

Wife purchased her new car with Bob Baker Mazda. What very pleasant surprise this was and one of the most pain free experiences I have had with a sales guy. Shane Miller in internet sales was very easy t very pleasant surprise this was and one of the most pain free experiences I have had with a sales guy. Shane Miller in internet sales was very easy to work with, good honest guy, and I would recommend him to anyone. We agreed with a set price beforehand and sure enough we purchased the car at that exact price. I purchased a 2012 Mazda 3 S Touring (Mid Year Edition) in the color my wife wanted with all the features she wanted. My wife couldn t have been more happy the way the purchase of the car turned out. I drove out of my way from L.A. and it was worth it. Highly recommended! A+++ More