Autonation Mazda Carlsbad

This was a very pleasant new car buying experience for my son's first car. The facility is clean and very nice with a well stocked lot. Our sales representative, Rich Mottla, was very friendly and easy to son's first car. The facility is clean and very nice with a well stocked lot. Our sales representative, Rich Mottla, was very friendly and easy to work with. The pricing was very transparent and straightforward with no high pressure sales tactics. The finance lady, Michelle Line, was also very nice and understood that my son was already at the top of his spending limit. The final walkthrough of the car was well done. This was the best car purchase experience that I've had and I'd definitely buy a car here in the future. More

Very good experience. Just please don’t try to sell me expensive unnecessary products. Thanks Just please don’t try to sell me expensive unnecessary products. Thanks More

The dealership is always clean and friendly. The service department is very accommodating, efficient, professional and friendly. I purchased my car from this dealership and have had all mainten The service department is very accommodating, efficient, professional and friendly. I purchased my car from this dealership and have had all maintenance and repairs done with them. I have always been treated with respect and kindness. More

The office staff was cordial and professional. However, you need to check on your mechanics, I paid a lot of money for my service and they didn’t fill up the wiper fluid. It makes me wonder what e However, you need to check on your mechanics, I paid a lot of money for my service and they didn’t fill up the wiper fluid. It makes me wonder what else they didn’t do. More

My advisor Max was very courteous and answer all questions I had about my car. The staff is very kind, and the mechanic explained the car clearly thru a video and gave recommendations. questions I had about my car. The staff is very kind, and the mechanic explained the car clearly thru a video and gave recommendations. More

The staff is very professional and friendly. They explained me the car status clearly using a video recorded during the car’s service. Also, they make recommendations and requested authorization They explained me the car status clearly using a video recorded during the car’s service. Also, they make recommendations and requested authorization for the replacement of auto parts by text messages and service app. More

I was greeted even before I got out of my Mazda, at the service center. The service writer was very thorough with getting my car’s problem. I got text updates and I am very pleased with the results. service center. The service writer was very thorough with getting my car’s problem. I got text updates and I am very pleased with the results. While waiting for my ride my former salesman who sold me my car came outside to check on me and just chatted for a minute. Thank you More

Jeremy the serviceman was very nice and friendly. It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress b It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress but then, all was explained . More

First time and last time servicing my vehicle at this dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I was told and I never received a call or text updating me on the reason why. I called twice before finally reaching a service advisor who assured me my vehicle was done. When I arrived back at the dealership, I was initially helped by an advisor, who after not being able to find my vehicle, moved on to another customer and completely ignored me giving me no additional info as to where my car was. After 2 other advisors helped, I waited almost another hour before my vehicle was finally ready. They apologized and offered to service my brakes free of labor, which I appreciate, and initially was ready to go ahead with, but I have decided I will not be returning for any additional services. More