Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Autonation Chrysler Dodge Jeep Ram Carlsbad - Service Center
Carlsbad, CA
271 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
271 Reviews of Autonation Chrysler Dodge Jeep Ram Carlsbad - Service Center
Sort by
July 05, 2023
Took the car in for service. Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to do. Told them to do that and asked if they had checked the other things on the list. They said maybe what they were doing would fix the problems. Got a call 5 days later (after calling to get an update) saying the car was ready. Still having similar issues as when we took it in, company had changed ownership, service got worse. Been buying cars from Bob Baker for years with good service, probably won't deal with new company. More
by Steve
Employees Worked With
They quit after buyout.
July 02, 2023
Here is my most honest review that I can give. But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online s But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online service scheduler. After several minutes searching for it, I found it at the very bottom of a very long web page. After submitting my information, it made the appointment at the BMW of Encinitas. But since it was being moved to Carlsbad and my car is a Dodge. My appointment was cancelled. After many tries, I give up and called your service phone number, but nobody answered after letting ring on and on and on and on and on, finally going to voicemail. I took a day off work to go the service department at the Dodge dealership in Carlsbad. But they did not have a part and could not service my car that day. I made an appointment for the next week. After leaving the dealership, the service manager called me and told me that I had to return and pre-pay for a $70 filter that they did not have. The cashier and the service manager argued about needing some approval for the part and I waited until the service manager finally returned with a new form and I paid for the part. I took off yet another day of work and I arrived a half hour before my appointment. There is not line for the appointment so I had to get into one of the two lanes. I told one of the service people that I had an appointment and he informed one of the service managers. The car in from of me needed to leave and I backed out a little so he could get his car out of line. Two other cars in the other lane cut in front of me. Nobody did anything about it and I have to wait a full hour before a service manager re-took my information. My service should have only taken two hours to perform, but my car was not done after five and a half hours after my arrival at the service center. There were only two out of five service managers that day and they were very very busy. The service manager forgot that I had already pre-paid for the filter last week and after reminding him of it several times, I finally paid over $500 dollars bring the total cost of the service to over $600.00. The next time my Dodge car needs dealer service, I will be driven past Carlsbad to go over 50 miles to San Diego or some other city that does not have an AutoNation Dodge dealership. More
by IAmNeverComingBack
Employees Worked With
I do not remember their names.
June 15, 2023
Called to have my 2010 Jeep Wrangler transfer case shift cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 y cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 years old and newer More
by will not buy a car from autonation
Employees Worked With
appointment center
June 11, 2023
Called Carlsbad Dodge to make an appointment for maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance departm maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance department June 5th, and they weren't organized enough to be able to help me with my problems. However, I asked them to give me a price to replace two of my fobs(Ignition keys)for my three-quarter ton dodge they quoted me a price of $750 for two fobs and then to program it. I told them that I would need to verify the prices that they quoted me at other dodge dealers. I was just looking to be treated fairly, however with further discussions I found out that automation has raised their prices across the board and are actually not really competitive with other dealers. More
by lv_2rope
Employees Worked With
Employee was congenial but unable to deal with dealership issues
December 15, 2022
Fixed my car on time as promised, everyone polite and friendly, but a souvenir attached to my key fob magically disappeared during the process.... my mailbox key didn't "fall off" but my brass US Navy so friendly, but a souvenir attached to my key fob magically disappeared during the process.... my mailbox key didn't "fall off" but my brass US Navy souvenir coin vanished... was told "sorry, we will look around for ya" somebody got sticky fingers there ... More
by Hebegb59
Employees Worked With
Jimmy
September 17, 2022
Juan Gonzales, the service advisor, is excellent, answers and updates quickly, delivers on the timeline, and has amazing customer service skills! and updates quickly, delivers on the timeline, and has amazing customer service skills! More
by olgafreedman
Employees Worked With
Juan Gonzales
