Automecca North End Motors Inc

Great experience Dealership was packed. There was a bit of a wait but once I sat down and spike with Angye I was ok. I very happy that She is the person that sold me m Dealership was packed. There was a bit of a wait but once I sat down and spike with Angye I was ok. I very happy that She is the person that sold me my new car. I feel as though She was professional throughout. Vinnie in the finance office was really good about explaining terms and conditions that I didn't understand. Carlos also was super nice. More

Worst Customer Service Ever HORRIBLE SERVICE. Buyers please beware when purchasing a vehicle from this used car dealership. I searched for months for a particular year and model HORRIBLE SERVICE. Buyers please beware when purchasing a vehicle from this used car dealership. I searched for months for a particular year and model and was surprised to find it so aggressively priced at this location. The cars on the lot are very nice although the service is sure to aggravate and turn you away. I drove a hour and 40 minutes to the location. The place was a mad house, there was a waiting room of over 20 people waiting to be helped. There were 15 sales people all very busy, I looked at the car and it was exactly what I was looking for. The right color, sound package, miles etc. Although there were a few minor things, ad online said the car came with a nav package, a few dents on the door, curb rash. But I knew this was the car for me. My sales man named Rafael was a nice guy but totally incompetent. I decided to buy the car with conditions that I would get the nav installed,a small console piece installed, and the rims touched up. I came to pay for the car on a Monday, I paid the car in full which was HUGE mistake. Once the car was paid for I was totally ignored, Rafael told me he was "calling" the wrong number. I called every day for a week straight asking when the car would be done. He said the following Monday, I called that day and said it was at the shop getting some dents fixed. He said Tuesday the car would be all set with nav, console piece, and rims. I call Tuesday at 3:00 and say I will be there at 5:00. I arrive at 5 and he is on a test drive with another customer. Finally he arrrives and pulls up the car and I was already pissed. The car was not clean, dust and bird poop on it. The cup holder was full of a sticky substance, the nav chip was not there nor installed, and the console piece was also no where to be found. I called 2 hours before I arrived and he didnt tell me any of this. I drove a hour and 40 minutes to find this out. I was so infuriated, also only 2 of the tires were clean. It just shows the type of dealership they are, truly pathetic. Please do not buy a car here. I also told the dealership to trade my plates from my old car and instead they ordered new ones. If there was something they could screw up they did. I also paid a deposit of $1,000 and when I wrote the final check the financial manager instructed me to pay the wrong amount. I overpaid by 1.000 and they didnt say anything. I had to figure it out myself. I am still waiting for them to ship my nav SD card and console piece. The best they could do was give me two free oil changes and a detail, but after this I have zero trust in their business. There were other things but at this point my fingers hurt and I'm angry just thinking about it. More

Car buying experience I went to direct auto mall because they had the best price on a 2015 Infiniti Q 50 that I could find anywhere Massachusetts. I noticed their star ra I went to direct auto mall because they had the best price on a 2015 Infiniti Q 50 that I could find anywhere Massachusetts. I noticed their star rating seem low. But I have to tell you my experience was excellent, Angie was my sales rep that help me. she was amazing and the F and I rep was equally as great and very professional. I would recommend anyone looking for a great car and great sales Rep "Angie" to get their car at direct auto mall More

No Haggling I've purchased various of cars in my lifetime. Those who have knows that its not a pleasant experience. We always have that thought that the salesman I've purchased various of cars in my lifetime. Those who have knows that its not a pleasant experience. We always have that thought that the salesman is trying to finagle their way for an extra buck or two. Rest assure this was not the case with Chris Aragao. Hes a straight shooter and wont beat around the bush. There was no back and forth I told him what I wanted and he made it happen. Its as if he knew I wanted to be in and out. In 45 min he was able to get me a really low interest rate with affordable monthly payments. In little to no time I had signed all my paperwork with the finance manger Vinny which also did an amazing job explaining my finance options and gave me some quick tips to prep my self for my next purchase. Thank you Chris and Vinny for your time and professionalism. More

Dolly If you're on the market for car, Direct Auto Mall has great products and great employees. I do recommend Felipe Campos as the sales person. Very nice If you're on the market for car, Direct Auto Mall has great products and great employees. I do recommend Felipe Campos as the sales person. Very nice man! More

Great service Carlos was very helpful throughout the purchasing process for my Jeep Patriot. I would recommend his expertise in the field to others! He is also flue Carlos was very helpful throughout the purchasing process for my Jeep Patriot. I would recommend his expertise in the field to others! He is also fluent in both Spanish and English! More

Excellent Customer Service After visiting two other dealerships, I was very pleased with Direct Auto Mall. Working with Lucy was very pleasant. She was able to help me find the After visiting two other dealerships, I was very pleased with Direct Auto Mall. Working with Lucy was very pleasant. She was able to help me find the perfect car. It turned out a little different than I originally wanted but in the end it was exactly what I wanted. I absolutely love my new car. Wenderson was also very helpful. Thank you all for your assistance and for giving me an amazing, new car experience! More

Car.. I purchased my car with Danyelle and she gave me and my family all the attention needed I would definitely go back for my next car I purchased my car with Danyelle and she gave me and my family all the attention needed I would definitely go back for my next car More

very satisfied Derek was extremely professional and helpful finding the truck I wanted. He never pressured me and was very up front and honest with me which I truly Derek was extremely professional and helpful finding the truck I wanted. He never pressured me and was very up front and honest with me which I truly appreciated. More

Danyelle Ótimo atendimento, tirou todas as minhas dúvidas e me acompanhou em todas as etapas da compra, nota 1000! Super recomendo e estou muito satisfeito com Ótimo atendimento, tirou todas as minhas dúvidas e me acompanhou em todas as etapas da compra, nota 1000! Super recomendo e estou muito satisfeito com o serviço prestado de primeira qualidade! Muito obrigado More