Automecca North End Motors Inc

We were very satisfied with the people who we had contact at the dealer store because they were very friendly, and they did their best to make the best deal that we could get it. Thomas Gonzaga call contact at the dealer store because they were very friendly, and they did their best to make the best deal that we could get it. Thomas Gonzaga called couple times before we got the car to give me the update of the status of my pickup day, then we didn't need to call to find out when we could go to the dealer store to get the car. We got a very good rates for the financing thanks for Bob McGrath, he worked very hard to get a good deal for us and we were very happy with the results and the first time we called in the girl who answer our call ( Isabela) was the most friendly person we ever had talk through the phone, every question we made she answered very friendly and very cleared. I think we got a very time to work with for our purchase. More

I went to 3 dealers and had really bad experience so i saw on tv that direct auto mall was with the promotion for trade in so i spoke with Isabela a couple of times and she changed my mind.Last sunday I w saw on tv that direct auto mall was with the promotion for trade in so i spoke with Isabela a couple of times and she changed my mind.Last sunday I went in with just a lil dowm payment I bought the car that i wanted.Can't wait to go pick u my car. More

I spoke with Isabela on the phone, and she really knew what she was talking about. I'm happy with their costumer service and much happier with the car a bought !! what she was talking about. I'm happy with their costumer service and much happier with the car a bought !! More

I bought a car from direct auto mall back in September and have regretted doing so ever since. Not only did they take full advantage of the fact I was a young girl but they were extremely pushy trying to and have regretted doing so ever since. Not only did they take full advantage of the fact I was a young girl but they were extremely pushy trying to get me to sign papers right away. I had to go to work so I couldn't finish signing the papers. On my way to work they called trying to get me to agree to gap insurance and a warrenty I told them I didn't want either. Months later I found out they charged me for gap insurance with out my consent. They would not go down on the price and that should have been my first sign to walk away but I liked the car and was stupid to trust them when they said there was nothing wrong with it. They promised to fix dents and scratches when I went to pick up the car most of the dents were still there I was very unhappy and I had to bring the car back and was given a junky rental car. When I went back to pick up my car I get it home and the next day realize there was oil spraying out from under the hood and down the front bumper I had to bring it back again and was given that god awful rental. Weeks after me signing the papers and my car is still not ready and having all kinds of problems. So I go back to pick up my car they say is all fixed and washed clean of all the oil on the paint and sure enough there's still oil on my bumper. I was sick of dealing with them and took it to a different mechanic to have it fixed at my own cost. Months down the road I start realizing more and more things wrong with the car like a huge crack in the plastic under the car that they zip tired. Along with a different side mirror that doesnt fit snug against the door. I took it out to replace it and come to find out the door it all cracked and bent it must have been in an accident or something they never told me about. Over all I had the worst experience buying a car from direct auto mall and would advise no one to ever go here and get ripped off like I was and taken advantage off. Now I am paying on an 18k car that isn't even worth 13k. Needless to say I learned my lesson and will be much more careful when buying my next car. More

I went to Direct Auto looking for a certain vehicle I had seen on their website. I called and spoke with Anne who was very friendly and accomidating. We drove all the way from Martha's Vineyard and were plea seen on their website. I called and spoke with Anne who was very friendly and accomidating. We drove all the way from Martha's Vineyard and were pleasantly suprised that they had put the car aside for us. There was a lot of confusion with all the paperwork but Thomaz handled it fine and was a very nice guy, he did his best to help us in any way he could. We ended up purchasing the vehicle that day. Bob helped us with the financing piece and went above and beyond to help us. He took the time to explain things to us and answer any questions we had, he even gave us some tips on how to repair our credit, something no ones ever taken the time to do for us. We had to wait a week to get the car since it needed a few minor cosmetic repairs. When we went back the following Sunday we were greeted by Thomaz who was excited for us to drive off the lot in our new car. He was with a customer but took the time to help us get on our way so we didn't have to wait. The car looked great when we picked it up, but it was missing the floor mats that I could have sworn came with it. But that was ok since I had planned on buying rubber mats for it anyways. Overall I am pleased with my experience at Direct Auto Mall and am so happy with my purchase. After reading the reviews online I was really nervous to go through with the deal but I am happy I did. I do think that this dealership could improve in some ways but overall they did a good job and sold me a safe, reliable and sweet suv that is perfect for me and my family. If you are planning on purchasing from them ask for Thomaz and deal with Bob for financing. Thanks guys! More

I just wanted to thank Ashley for her great customer service and her patient while helping me over the phone.I found the car that I wanted with great features in my budget. service and her patient while helping me over the phone.I found the car that I wanted with great features in my budget. More

I totally recommend this dealer .I called and spoke with Isabela she was very nice and helped me find a car that fits all my needs and Carlos got me a great deal with low monthly payments .I am very happy w Isabela she was very nice and helped me find a car that fits all my needs and Carlos got me a great deal with low monthly payments .I am very happy with direct auto mall . More

I was very impressed with how i was treated Isabella was excellect helping me with what i was looking for over the phone! She made it easier to find the best car for my needs!So finally I got the car i want excellect helping me with what i was looking for over the phone! She made it easier to find the best car for my needs!So finally I got the car i wanted with the best deal that i could get.I am very happy with my truck. More

I was looking for a car so I decide to call Direct Auto Mall!!!I call them and they set me for an appointment everything went really well!!! The receptionist was really kind and helpfull her name was Isabe Mall!!!I call them and they set me for an appointment everything went really well!!! The receptionist was really kind and helpfull her name was Isabella!!!And i recommend it!!!great service!!! More

My experience at Direct Auto Mall was a very positive one. The employee I interacted with was both extremely friendly and knowledgable, and he helped me to find the car I was looking for. I would recomme one. The employee I interacted with was both extremely friendly and knowledgable, and he helped me to find the car I was looking for. I would recommend both this dealership, as well as my salesperson to anyone. More