Automecca North End Motors Inc

Lies, Rude "Managers", deceptive business practices. So I have been looking for a new used car to keep some of the miles off of my aging pickup. Not to mention the better than 10Mpg is attractive. So I have been looking for a new used car to keep some of the miles off of my aging pickup. Not to mention the better than 10Mpg is attractive. I went to Direct because they had a few of what I was looking for. I Originally wanted a Ford Fusion Hybrid. Thought the extended mileage would be good. I get there. They have two. Very nicely we were able to drive them both. This was supposed to be an exploratory visit. I actually liked the Non-Hybrid vehicle better. Seemed to sit differently and ride differently. So I thought about that. They took the monthly price almost $100 more than I told them I could afford for starters (Yes, I started a little low intentionally.) But since I have less than perfect credit I expected a little porking in that arena. So at this point they really appeared to be working in my favor. I was happy. I was there so long that I ran out of time. 2 days later I returned to finish the paperwork. I go through all of the paperwork (I waited for nearly an hour to see the finance manager) and was through the process fairly quickly. Now the fun begins! I can pickup my car 7 days later.. "WHAT!?!?!?!!?!" 7 days. It needs tires and tags. They are a drive agent so they HAVE tags on-site. xxx? I ask the sames manager Domingo if there is anything they can do about this. I am actually leaving for a long trip (In the car) 9 days from this point. I REALLY would like to have a few days of driving this around to make sure all is good before I trek through upstate New York on some VERY desolate roads. "I'll see what I can do," he tells me. When I asked why the long wait I was told that they had to get things fully funded from the loan company before they will release the vehicle. Having been a finance manager I find this a little odd. Once you submit the deal electronically the bank certifies the funding to you and it's done. After the fact, you mail in the actual contact and the person is normally the proud new owner of a car long before the finance company ever sees the paper. Hoping I could nudge things along and to start setting up my direct payment, etc I call Wells Fargo to see what the hold up is and as well as set myself up for payments. Or at least see what I needed to do for them. They did not know who I was. I asked for loan approvals. That system had nothing. There was no record of me at Wells Fargo anywhere. Concerned, I called back to Direct. Spoke to a young lady who answered the phone. Don't know her name. Had her transfer me to my salesman's manager (Salesman was Derek) I explained the situation to him or at least tried to. After he interrupted me several times I asked to speak to his manager. Now, of course, I am annoyed. In comes Domingo. He's the tall one that sits at the high desk and barks orders at all of the salesmen. I explain again. Yes, annoyed and rightfully so. In the immortal words of Domingo himself "I was going to help you get your car earlier, but since you call here and disrespect me by questioning me; I have no desire to help you out" I spoke after that to the general manager whose name I don't remember. Probably because at this point I could not care less. Needless to say. The car they have is a dime a dozen. I found another nearly identical. car. Better price, better condition and a superior sales / dealership in EVERY WAY! STAY AWAY FROM DIRECT! I know they have been in business for a long time. But that does not mean they are good. It means they are in an area where they cater to people who probably do not think they can get a car elsewhere. Let me tell you that YOU CAN!!! More

Great! I would totally recommend this dealer ship especially Carlos Pena. So kind and friendly . For being my first time buyer. Lived my experience! Thank yo I would totally recommend this dealer ship especially Carlos Pena. So kind and friendly . For being my first time buyer. Lived my experience! Thank you More

Worst dealer ever, cero knowledge about car or how to repai The worst place ever to buy a use car. Everything was good until they give me the car, the hood has a damage, the USB port wasn’t working (whole ente The worst place ever to buy a use car. Everything was good until they give me the car, the hood has a damage, the USB port wasn’t working (whole entertainment system navigation and radio not work), I get that car in January until today March 1 they can not fix the car and also they say they need send to the Chevrolet dealer because they cannot fix it, so takes about 2 months to figure out they can’t fix it. Just I pick up my car and the car is worst , now no even the backup cámara works. Please don’t buy a car from this people, if you don’t want troubles, they don’t know nothing about cars, they just want sale and that’s it More

Great, easy experience! Worked with sales person (Lincoln) from the time I walked in. Lincoln was very patient and informative in answering all questions. Overall great exp Worked with sales person (Lincoln) from the time I walked in. Lincoln was very patient and informative in answering all questions. Overall great experience!! Lincoln took the time to explain how the dealer works and when it came time for test drive he was very knowledgeable of the car... once a deal was made Lincoln was very responsive in keeping me updated on status of car up until pickup. Would definetly recommend Direct auto mall and Lincoln as the sales person to anyone on the market for a new ride. More

So far, so good! Carlos was helpful in showing the car, but did not pressure. As a woman shopping alone, I felt respected and not patronized as I had at other dealers Carlos was helpful in showing the car, but did not pressure. As a woman shopping alone, I felt respected and not patronized as I had at other dealerships. I was nervous I would drive over an hour to see the car and it would be full of scratches, so Paris offered to send me a detailed video of the car before I came to see it; the video was in very good condition and exactly what I saw in person. They are upfront about their fee, and there were no other unexpected fees. They actually got me a better rate than my credit union so I don't have the hassle of going to get the bank check. Not a super fancy showroom, but functional, and I'd rather get a good deal than sit in front of a fireplace anyway! I left satisfied, and am eagerly awaiting delivery. I will update this review then! More

RAPHAEL sales Eu fui na loja, no momento não conseguimos fazer o deal mas o RAPHAEL me ajudo e voltarei na loja pra conseguir um financiamento d Eu fui na loja, no momento não conseguimos fazer o deal mas o RAPHAEL me ajudo e voltarei na loja pra conseguir um financiamento d More

Very welcoming Jonathan was great to work with. He was very accommodating both on the test drive as well as in the dealership. No pressure, very helpful. He followed Jonathan was great to work with. He was very accommodating both on the test drive as well as in the dealership. No pressure, very helpful. He followed up after our visit to see if we had any questions. Ask for him! More

2016 Cadillac XTS Was looking for a 2016 Cadillac XTS and reviewed Direct Auto Mall online pictures. Met Al at the dealership and he helped me review my needs. He was e Was looking for a 2016 Cadillac XTS and reviewed Direct Auto Mall online pictures. Met Al at the dealership and he helped me review my needs. He was extremely professional and we went for a test drive. The Cadillac was in excellent shape with a couple of minor issues that he believed they would be able to take care of. He was right and we made a deal with my trade-in. I would definitely recommend Al and his team at Direct Auto Nall. Look forward to doing business with Al in the future!! More

Quick and Friendly Don was my saleswoman, very knowlegable and personable. Price beat out many other dealerships, car was in great condition and well below market value. Don was my saleswoman, very knowlegable and personable. Price beat out many other dealerships, car was in great condition and well below market value. We will buy our next car there. More

Great business with great people! As a business owner I’ve had to buy multiple utility vehicles and no automotive dealer has been easier to work with than this one. Customer service wa As a business owner I’ve had to buy multiple utility vehicles and no automotive dealer has been easier to work with than this one. Customer service was great, pricing was fair and accommodating, and the staff are friendly and helpful. I would recommend anyone in the market for a new vehicle to shop here. Ask for Derek! More