Back

Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,351 Reviews

2,351 Reviews of Autohaus on Edens - Service Center

Sort by
October 22, 2024

I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f More

by Mary Anselmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Morsy, Jorge Gomez
October 22, 2024

I spent almost $7k in 3 days in the dealership for s580. When i picked up the car the car wasn't clean, and John Morsy told me i needed to replace the car's air filter. I told him it was okay. I called him More

by AVIMOR30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Morsy
October 21, 2024

Service is always top rate. As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Ev More

by MARKP90348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

I have always had a great experience with Service at Autohaus. I have worked with Tom Lood for years and he is professional and communicates very well. I am very happy with Autohaus! More

by LEAHBAILEY1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Tom Lood and this dealership went to bat and beyond expectations in standing up for us on a manufacturing defect that took place on our 2019 Mercedes C300. Thanks to their efforts the entire repair w More

by BLAATSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ruscitti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rosengarden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Ryan is the best service advisor I have ever worked with. I will always trust him to do the right thing. More

by PSCHMIDT2612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hoyne
October 18, 2024

$240 (the most I've ever paid at Autohaus by a wide margin) for an oil change that took two days and the tech left the extraction port cap off. Price quoted at drop off was $210, at pick up was asked More

by GSCRINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Quick easy service. Dedicated staff. Nice waiting area with food and beverage. Service prices are a little high. More

by Rima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
October 17, 2024

They always take quick care of me whenever I drive into service. I have been going to Autohouse for over 50 years. More

by JPK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Helpful, attentive, pleasant. Always willing to do anything to please a customer. A pleasure to work with. More

by Larry123
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez
...
9
...