Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,227 Reviews of Autohaus on Edens - Service Center
Sort by
August 15, 2024
Disappointed that with an appointment the diagnostic did not happen for several days. Why bother having an appointment. When work was done all went well not happen for several days. Why bother having an appointment. When work was done all went well More
by STUCPA1
Verified CustomerEmployees Worked With
August 13, 2024
This dealership is easy to work with for service, although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but although service can take a long time. The downside of this dealership in general is that they say when you buy a car that they’ll wash your car, but really, they won’t. Or they make you wait at least an hour (discourages using service) even when no one is waiting, and there is no communication. I don’t appreciate the dishonesty about that aspect of purchase. Otherwise, efficient and professionally run. The only other issue with this service is, I dropped a car off on Monday and didn’t receive it back until Friday. I would have appreciated better communication regarding timing, because I share car with an adult child who wasn’t able to drive loaner. More
by ERIN60614
Employees Worked With
August 12, 2024
John continues to provide excellent service; he has helped in the past. Getting a loaner while work is completed is a big plus. helped in the past. Getting a loaner while work is completed is a big plus. More
by B.SHUTAN10
Employees Worked With
August 12, 2024
Always a pleasure to be there and they always provide the great service. Despite living 17 miles away, it's the only Mercedes dealership we bring our car to. great service. Despite living 17 miles away, it's the only Mercedes dealership we bring our car to. More
by 1234MARTYB
Employees Worked With
August 12, 2024
Eddie Garcia is the best. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. We decided to buy a Mercedes because he is our service guy. Knowledgeable, thorough, and just so nice. More
by GGREENB5
Employees Worked With
July 18, 2024
I visited the Autohouse on Edans for a recall maintenance only. After service was done, they recommended air filter change which was fine, but the filter compartment wasn't even open to make sure it is neces only. After service was done, they recommended air filter change which was fine, but the filter compartment wasn't even open to make sure it is necessary. How do I know that? When I opened the filter compartment at my house, I noticed there was a mouse nest inside. No one said anything to me about this at the time of service. My car wasn't even wash at the end of service... More
by GLe 350
Employees Worked With
July 11, 2024
Excellent quality of service and work on the car. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. More
by MADIGAN.TM
July 10, 2024
Exceptional service! Always easy to deal with. If needed, will loan you a loaner vehicle without hesitation. I will be back! Always easy to deal with. If needed, will loan you a loaner vehicle without hesitation. I will be back! More
by J.MAJEWSKI
Employees Worked With
