Autohaus on Edens - Service Center

The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

This service center provides great, quick, and friendly service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. More

I had a first year service for my car Got a loaner for a time of the service Got charge $26 for the mileage on a loaner Horrible a time of the service Got charge $26 for the mileage on a loaner Horrible More

Each of the individuals who I am familiar with and have worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only a worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only are they personable, knowledgeable and always easy to deal with, they always go out of their way to resolve any issues.+ That is why I will be very disappointed if I have to make the decision to go elsewhere. The Mercedes labor and repair prices, have become beyond the realm of normal. The amount of money I have spent on service, both regular and extraordinary, is ridiculous and outrageous. I have reached the limit, and beyond. However, your dealership is lucky to have the staff in the service department that you do employ, and I am quite confident that they are a major reason for customers returning. I actually referred a customer last year who did come in and I told them whom to ask for in the service department, and they did leave that day with a new Mercedes off the floor. More

very pleased with the customer service provided over the phone and at the service center phone and at the service center More

Tom Lood made a problem vanish with no inconvenience His communication and his personal touch were outstanding His communication and his personal touch were outstanding More

The staff was very nice but did not do what they said they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenien they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenience and a deal breaker for me. More

Excellent customer service. Very thorough, straightforward and helpful. He will explained the details of the service. Very thorough, straightforward and helpful. He will explained the details of the service. More

It has been a pleasure to work with Brian Mulhern and your service department. They are clearly dedicated to delivering outstanding customer service. your service department. They are clearly dedicated to delivering outstanding customer service. More

The team has been highly communicative about the timing of completion of the required repairs. Very pleasant to work with. of completion of the required repairs. Very pleasant to work with. More