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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,382 Reviews

2,382 Reviews of Autohaus on Edens - Service Center

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November 01, 2018

Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th More

by SHOKOUH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Hello, We apologize for the lack of communication and ongoing air conditioning issue. Please feel free to contact our Client Experience Manager Kevin Crokin (847-664-8145) and he will have Ed Garcia reach out to you immediately. We look forward to hearing from you!

November 01, 2018

Berghorst Review Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! More

by TEDBERGHORST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Ted, Thank you very much for taking the time to share your experience. We appreciate the kind words. Thank you for your patronage, hope to see you soon!

November 01, 2018

Don’t understand but make it Gabriel. Viti I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people More

by GABRIELV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gioulos, Nicholas Maniatis
Nov 02, 2018 -

Autohaus on Edens responded

Hey Gabriel, We appreciate your 5-star review! We agree with you that Nick, Ed, and Nick are a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Great deal Thanks for checking my car. Did control all liquids and motor of my car. ML350 diesel. Comfortable area for rest and waiting. Very fast service. ILYA More

by POLETAEV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Ilya, Thanks for the 5-Star review. We are glad to hear that Ken was able to get you taken care of in a timely fashion. Thank you for your business!

November 01, 2018

2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More

by RWISE4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for taking the time to fill out the survey and provide your feedback. Please feel free to reply with what we can do to make it a 5-star customer experience and what we can do to improve the pricing. Thank you for your business!

November 01, 2018

Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always More

by JAHARCH512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to review our dealer! We are happy to hear that Tom is providing the experience that you deserve. Thank you for your business!

November 01, 2018

Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post More

by JKAMENSKY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your review! We agree with you that Tom is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c More

by JCGREEN.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gagerman
Nov 05, 2018 -

Autohaus on Edens responded

Hello - We appreciate you taking the time to review our dealer. We are happy to see that our staff is taking great care of you and meeting your expectations! Thank you for your business!

November 01, 2018

Dishonest techs Service managers were nice enough, but I question the honesty and competence of the techs. I took my car for a full service at a private mechanic. More

by VK69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Vladimir - As per our last review response, we would be more than happy to speak with you. Please provide your contact information and we will reach out! We look forward to hearing from you.

November 01, 2018

5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an More

by PBSAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Nov 05, 2018 -

Autohaus on Edens responded

Hello - We are very sorry to hear of the issues you encountered in our service department. We are always looking for ways to improve and would love to speak with you in person. Please feel free to call our Client Experience Manager Kevin Crokin (847-664-8145) and he will arrange a time for you to come in and meet our Service Department Management so you can get the care you deserve. We look forward to hearing from you!

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