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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,364 Reviews

2,364 Reviews of Autohaus on Edens - Service Center

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November 01, 2018

Proactive, helpful team dealing with a recall issue The dealer's team reached out to me to alert me to and help me to schedule work necessary due to a recall issue. They were very easy to work with and More

by ROBERT.S.SPENCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harris Miller, Ernie Bonilla
Nov 05, 2018 -

Autohaus on Edens responded

Hi Robert, Thank you for sharing your positive experience! We are glad to see that Prem and Harris took care of you. Thank you for your business!

November 01, 2018

Perfect. Ed Garcia is an outstanding professional Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping More

by PA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Prince is great
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for your review and feedback of your experience with Ed. He is an asset to the dealer and we are happy that you feel the same. Thank you for your business!

November 01, 2018

Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th More

by SHOKOUH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Hello, We apologize for the lack of communication and ongoing air conditioning issue. Please feel free to contact our Client Experience Manager Kevin Crokin (847-664-8145) and he will have Ed Garcia reach out to you immediately. We look forward to hearing from you!

November 01, 2018

Berghorst Review Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! More

by TEDBERGHORST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Ted, Thank you very much for taking the time to share your experience. We appreciate the kind words. Thank you for your patronage, hope to see you soon!

November 01, 2018

Don’t understand but make it Gabriel. Viti I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people More

by GABRIELV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gioulos, Nicholas Maniatis
Nov 02, 2018 -

Autohaus on Edens responded

Hey Gabriel, We appreciate your 5-star review! We agree with you that Nick, Ed, and Nick are a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Great deal Thanks for checking my car. Did control all liquids and motor of my car. ML350 diesel. Comfortable area for rest and waiting. Very fast service. ILYA More

by POLETAEV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Ilya, Thanks for the 5-Star review. We are glad to hear that Ken was able to get you taken care of in a timely fashion. Thank you for your business!

November 01, 2018

2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More

by RWISE4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for taking the time to fill out the survey and provide your feedback. Please feel free to reply with what we can do to make it a 5-star customer experience and what we can do to improve the pricing. Thank you for your business!

November 01, 2018

Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always More

by JAHARCH512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to review our dealer! We are happy to hear that Tom is providing the experience that you deserve. Thank you for your business!

November 01, 2018

Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post More

by JKAMENSKY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your review! We agree with you that Tom is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c More

by JCGREEN.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gagerman
Nov 05, 2018 -

Autohaus on Edens responded

Hello - We appreciate you taking the time to review our dealer. We are happy to see that our staff is taking great care of you and meeting your expectations! Thank you for your business!

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