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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,339 Reviews

2,339 Reviews of Autohaus on Edens - Service Center

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November 02, 2018

Excellent service Tom was very helpful in promptly taking care of a damaged tire. I was in a hurry to get to work. Whole job was done in about 40 minutes 👍👍👍 More

by WMIRZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Thank you for sharing your experience with Tom Lood. We are glad to see that he took great care of you and got you in and out in a timely fashion!

November 01, 2018

Great Service and very knowledgeable Prem Parikh was great to work with. Very knowledgable and kept me posted everything. Prem followed up to make sure I was happy with everything. I l More

by PFORTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 02, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to review our dealer! We are happy to hear that Prem is providing the experience that you deserve. Thank you for your business!

November 01, 2018

Wonderful Service Ernie Bonilla was very patient and informative. He was very detailed and knowledgeable. He's follow up was exceptional. I look forward to visiting More

by LISA_POPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Hi Lisa, We appreciate your 5-star review! We agree with you that Ernie is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

Efficient Excellent care and friendly faces. Caring. The car was done at the time they said it would a courtesy car was waiting for me. All great! The only co More

by ALANBFINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 02, 2018 -

Autohaus on Edens responded

Hi Alan, Thank you very much for the kind words! We are glad that our staff treats you the right way! Thank you for your business and we look forward to seeing you soon. Hopefully, we can take care of the odor issue!

November 01, 2018

Chicago land best Great detailed inspection in timely manner Delivered in the promised date and time, The service advisor is very proficient knowledgeable about all t More

by ADELGHOBRIAL
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Adel, Thank you for the 5-star review! We are glad to see that Prem is giving you the treatment you deserve. Thank you for your patronage!

November 01, 2018

Proactive, helpful team dealing with a recall issue The dealer's team reached out to me to alert me to and help me to schedule work necessary due to a recall issue. They were very easy to work with and More

by ROBERT.S.SPENCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harris Miller, Ernie Bonilla
Nov 05, 2018 -

Autohaus on Edens responded

Hi Robert, Thank you for sharing your positive experience! We are glad to see that Prem and Harris took care of you. Thank you for your business!

November 01, 2018

Perfect. Ed Garcia is an outstanding professional Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping More

by PA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Prince is great
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for your review and feedback of your experience with Ed. He is an asset to the dealer and we are happy that you feel the same. Thank you for your business!

November 01, 2018

Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th More

by SHOKOUH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Autohaus on Edens responded

Hello, We apologize for the lack of communication and ongoing air conditioning issue. Please feel free to contact our Client Experience Manager Kevin Crokin (847-664-8145) and he will have Ed Garcia reach out to you immediately. We look forward to hearing from you!

November 01, 2018

Berghorst Review Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! More

by TEDBERGHORST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 05, 2018 -

Autohaus on Edens responded

Hi Ted, Thank you very much for taking the time to share your experience. We appreciate the kind words. Thank you for your patronage, hope to see you soon!

November 01, 2018

Don’t understand but make it Gabriel. Viti I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people More

by GABRIELV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gioulos, Nicholas Maniatis
Nov 02, 2018 -

Autohaus on Edens responded

Hey Gabriel, We appreciate your 5-star review! We agree with you that Nick, Ed, and Nick are a pleasure to work with. Thank you for your business and we hope to see you soon!

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