Autohaus on Edens - Service Center

Professional and friendly service My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I fee My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I feel like Tom is a friend and that is beautiful More

My Service Representative Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service ce Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service center. More

Wish they could get it done in 1 visit I fail to understand why when we make an appointment the service isn’t completed in a timely manner. The reps seem to think that by providing a loner I fail to understand why when we make an appointment the service isn’t completed in a timely manner. The reps seem to think that by providing a loner all else is forgiven ( acceptable ). More

Great service by Tom Look! Always great service but always pricey. Tom is a great service guy who keeps you informed and is very interested in your satisfaction and happiness Always great service but always pricey. Tom is a great service guy who keeps you informed and is very interested in your satisfaction and happiness More

Ken Dunaway is very nice,friendly and very good with commun I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly what was wrong with my car . I would definitely recommend rhos dealership and Ken Dunaway. More

EXCELLENT!! I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return to Mercedes & Autohaus was the service I had received over 7 years on my E350, specifically with Ken Dunaway. I conditioned my purchase this summer on being aligned with Ken again for service. He could not be more professional and responsive while also being very personable. And, the work by Autohaus' Service area is always top-notch. More

Service In general my whole experience is great from the minute I cone in to the dealership to the minute I leave. I deal with Eddie Garcia. He’s an amazing p In general my whole experience is great from the minute I cone in to the dealership to the minute I leave. I deal with Eddie Garcia. He’s an amazing person. Knows what he’s doing. I appreciate his help and recommendations regarding my service. Everyone at the dealership are great and helpful. The place is always clean. Thank you all for working as a team. More

Great service Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. More

not reliable It started 3 weeks ago when we stopped by to get an estimate to have our door mirror fixed. The service person said that they would give us a call in It started 3 weeks ago when we stopped by to get an estimate to have our door mirror fixed. The service person said that they would give us a call in a couple of days when the part came in. 2 weeks later we still hadn't been called and decided to check for ourselves on the status of the part. We were told that they had no idea who we were and that we had not been in to see them at all. after 20-30 minutes of talking to different people they said that we could make an appointment and that they had the part. So we make the appointment and drive over an hour to the dealership to have the vehicle fixed. After being there about 30 minutes the service guy comes up to us and says they don't have the part and that it wasn't ordered. I said your department told us to make the appointment and that you had the part. We drove an hour to get here. His answer; Sorry, don't know what to tell you, we don't have the part. Thanks for wasting over 3 hours of my day and over a quarter tank of gas to here, only hear that you can't help us. More

Tires screw up Tires mounted on rear and moved to front without discussing with owner unsure why this happened rear drive vehicle needs new tires on rear of car Tires mounted on rear and moved to front without discussing with owner unsure why this happened rear drive vehicle needs new tires on rear of car More