Autohaus on Edens - Service Center

Great service by Tom Look! Always great service but always pricey. Tom is a great service guy who keeps you informed and is very interested in your satisfaction and happiness Always great service but always pricey. Tom is a great service guy who keeps you informed and is very interested in your satisfaction and happiness More

Service In general my whole experience is great from the minute I cone in to the dealership to the minute I leave. I deal with Eddie Garcia. He’s an amazing p In general my whole experience is great from the minute I cone in to the dealership to the minute I leave. I deal with Eddie Garcia. He’s an amazing person. Knows what he’s doing. I appreciate his help and recommendations regarding my service. Everyone at the dealership are great and helpful. The place is always clean. Thank you all for working as a team. More

not reliable It started 3 weeks ago when we stopped by to get an estimate to have our door mirror fixed. The service person said that they would give us a call in It started 3 weeks ago when we stopped by to get an estimate to have our door mirror fixed. The service person said that they would give us a call in a couple of days when the part came in. 2 weeks later we still hadn't been called and decided to check for ourselves on the status of the part. We were told that they had no idea who we were and that we had not been in to see them at all. after 20-30 minutes of talking to different people they said that we could make an appointment and that they had the part. So we make the appointment and drive over an hour to the dealership to have the vehicle fixed. After being there about 30 minutes the service guy comes up to us and says they don't have the part and that it wasn't ordered. I said your department told us to make the appointment and that you had the part. We drove an hour to get here. His answer; Sorry, don't know what to tell you, we don't have the part. Thanks for wasting over 3 hours of my day and over a quarter tank of gas to here, only hear that you can't help us. More

Great service Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. More

Fabulous Always quick prompt courteous aervice. Tom Lood always goes the extra mile. Answers all my question . Makes sure so am comfortable with my service l Always quick prompt courteous aervice. Tom Lood always goes the extra mile. Answers all my question . Makes sure so am comfortable with my service loaner . More

Excellent Service Tom at auto Haus was beyond remarkable! I’ve never worked with such an amazing employee who kept me informed via texts, emails and calls. So easy and Tom at auto Haus was beyond remarkable! I’ve never worked with such an amazing employee who kept me informed via texts, emails and calls. So easy and pleasant to work with... a for sure one of reason we will stick with Mercedes and auto Hausa! The woman who greeted us was also top notch offerering my teenage kids a cookie and got chocolate... just an overall amazing experience! More

Great first service! The 10K service that I received from Tom Lood and Autohaus on Edens Mercedes was spectacular. I called prior to the service and left word on the few s The 10K service that I received from Tom Lood and Autohaus on Edens Mercedes was spectacular. I called prior to the service and left word on the few specific items that I wanted covered and that I'd need a car for the day. The team made sure that I was greeted promptly, even though Tom was busy with another customer when I arrived. I received a nice, clean loaner car and Tom followed up during the day via text on the car's status. The car was serviced expertly and washed, including floor mats - thanks! Tom took the time to review with me everything that was covered. Overall, excellent experience! More

Eddie Garcia Eddie help set up work with the body shop and the car was ready when promised. The body shop also did a good job in communicating with me. Eddie help set up work with the body shop and the car was ready when promised. The body shop also did a good job in communicating with me. More

Always satisfied!!! Ed Garcia is my service manager and has never let me down. I trust Ed in every way to keep my car and me happy. Ed Garcia is my service manager and has never let me down. I trust Ed in every way to keep my car and me happy. More

Tires screw up Tires mounted on rear and moved to front without discussing with owner unsure why this happened rear drive vehicle needs new tires on rear of car Tires mounted on rear and moved to front without discussing with owner unsure why this happened rear drive vehicle needs new tires on rear of car More