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2,340 Reviews of Autohaus on Edens - Service Center
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November 26, 2018
Poor communication and terrible service I brought my car in on the Tuesday before Thanksgiving, for the Takata airbag recall. Intake was prompt and efficient and I was given a loaner. I wa I brought my car in on the Tuesday before Thanksgiving, for the Takata airbag recall. Intake was prompt and efficient and I was given a loaner. I was also told that, aside from the recall, my car would receive a multi-point inspection and I qualified for a $500 MB credit if I had a certain amount of work done. I was told the work should take a few hours. Briefly, I was still waiting for my car on Friday. In anticipation that the car would be finished by Friday, and I was not going to be around on Friday to bring back the loaner, I gave the loaner key to a porter so he could drive my car to my house and pick up the loaner, when my car was done. Prem agreed that this courtesy made sense. I arrived home late Friday night to find that I did not have my car, and, of course, could no longer use the loaner since I had surrendered the key to the dealer. Nor was there any message from the dealer as to when I might expect my car to be returned. Not until Saturday, after I left a scathing message with service did I receive a text from Prem stating that my car would be returned later on Saturday. If a multipoint inspection was done, no one ever advised me of the results. More
by BFALKOF
Verified CustomerEmployees Worked With
Prem Parikh, Julie Michel
November 26, 2018
Best experience ever your service department, especially Prem is the most efficient and the most professional experience I have ever had. Auto Haus is the only establishme your service department, especially Prem is the most efficient and the most professional experience I have ever had. Auto Haus is the only establishment that I will ever bring both of my cars, Thanks for your kind help. Stuart M. Packer More
by NORTHSHOREINDSUPPLYINC
November 26, 2018
Punctured tire. Driving on spare Tires purchased and installed in a timely manner with explanation of why 2 were needed. Satisfied with degree of service we never have a problem. Tires purchased and installed in a timely manner with explanation of why 2 were needed. Satisfied with degree of service we never have a problem. More
by JSKUPPERMAN
Employees Worked With
Prem Parikh
November 26, 2018
Friendly and convinient service. I used complimentary car, so no need to wait. It was a new car similar to mine. The people are knowledgeable and friendly. The service was timely and I used complimentary car, so no need to wait. It was a new car similar to mine. The people are knowledgeable and friendly. The service was timely and convenient. More
by vbsmelyansky
Employees Worked With
Prem Parikh
November 26, 2018
Great service I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! More
by PAULM396
November 26, 2018
Scheduled Service Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilitie Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilities are clean and friendly. More
by Ralph
Employees Worked With
November 23, 2018
great service I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, More
by jgg
Employees Worked With
November 23, 2018
forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my 2018 C300 a one star rating. very nice car but safety options I ordered do not function. The service manager has been very cooperative but has no way to repair these issues. In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More
by unhappy new MB owner
Employees Worked With
November 23, 2018
Thank You Eddie Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husba Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husband took care of getting my car serviced. With Eddie's help, he left very satisfied. More
by GRE8ART
Employees Worked With
November 21, 2018
terrible service autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car ( autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car (Confirmation Code:X05KWEL38X), I took time off from work and arrived to the dealership "autohouse on edens", but as it appeared the loaner car is unavailable and suggest to arrive in 5 days one more time. I have no opportunity to ask for leave from work every week to make service to the car. for the last 3 years I bought in autohaus on edens 2 new cars (~$70k of each), but on it stop!!! they will not receive my business anymore More
by kramerandrey
Employees Worked With
