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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,340 Reviews

2,340 Reviews of Autohaus on Edens - Service Center

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December 03, 2018

Best Service Ever! Thanks to the amazing team at Autohaus on Edens, especially Prem and Cindi - our car runs like new! The team was very professional and patient. Not on More

by WROBEL.MONTES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. We appreciate the kind words. We thank you for your patronage!

December 03, 2018

Disappointed Unfortunately I am not happy with the service I received during my last appointment. I was treated very badly by the employee, I was lied to, and on t More

by EMMA7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindi Link
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Davis
Dec 04, 2018 -

Autohaus on Edens responded

Emma, We are very sorry to hear about the difficulties you encountered with our service team and terms on our loaner agreement. Please call and speak with our Client Experience Manager Kevin Crokin so he can field your concerns and issues. We look forward to hearing from you.

December 03, 2018

great It was a very good service appointment , very fast and very professional,. He did a great job to make an updates and explanations about the appointme More

by KROHKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We truly appreciate your feedback and your business!

December 03, 2018

Very dissapointed I stared I was very dissapointed because the initial service associate basically received me, misinformed me and then left me hanging. I was promised More

by NORMANGOLLID8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Tames
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
December 03, 2018

Best Service Center I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service departmen More

by DEBBIE12258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin James, Mary Costello, Julie Michel
Dec 04, 2018 -

Autohaus on Edens responded

Hi Debbie, Thank you very much for the kind words! We truly appreciate it. Thank you for your business!

November 29, 2018

Great fast very pleased Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all More

by Z.ATAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not good in names, Prem Parikh, Julie Michel
Dec 03, 2018 -

Autohaus on Edens responded

We are very happy to hear that Cindy took great care of your daughter and got her in and out in a timely fashion. Thank you for your patronage!

November 29, 2018

Excellent customer service My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to More

by GADDIPATI.PRAVEEN
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 03, 2018 -

Autohaus on Edens responded

Hi Praveen, Thank you very much for providing feedback on your experience, It is nice to see that Ernie was excellent. Thank you for your business, we hope to see you soon!

November 29, 2018

had problem with my car tires Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and More

by JAKHIKAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 03, 2018 -

Autohaus on Edens responded

Thank you very much for the great review. We are happy to see Prem was friendly and professional. Thank you for your business!

November 28, 2018

yearly maintenance great service was told it would take 2 hours and it took exactly 2 hours Car was cleaned inside and out no issues at all More

by JENNSZABO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 30, 2018 -

Autohaus on Edens responded

Thank you very much for the great review. We appreciate your business! We look forward to seeing you again soon!

November 26, 2018

Prem (srvc advisor) is awesome Sometimes cars have problems that occur sporadically. This is particularly true with electronic parts in modern cars and solving these issues require More

by HASAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 27, 2018 -

Autohaus on Edens responded

Thank you for the review Hasan. We appreciate you taking the time to share your experience with Prem. Thank you for your patronage!

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