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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,306 Reviews

2,306 Reviews of Autohaus on Edens - Service Center

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November 13, 2018

Great service Had a tire fail and drove right to service and they replaced tire within a short time which enabled me to complete my appointments for the day. More

by LICASG123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Nov 15, 2018 -

Autohaus on Edens responded

We are glad to see that we were able to get you in and out in a timely fashion so you could keep doing what is important to you! Thank you for the review and we hope to see you soon!

November 12, 2018

Fabulous Always quick prompt courteous aervice. Tom Lood always goes the extra mile. Answers all my question . Makes sure so am comfortable with my service l More

by DEWINEPORTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel, Ernie Bonilla
Nov 15, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. It is very nice to see that Eddie, Tom & Julie made you feel comfortable with the experience!

November 12, 2018

Excellent Service Tom at auto Haus was beyond remarkable! I’ve never worked with such an amazing employee who kept me informed via texts, emails and calls. So easy and More

by LESTRUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman who greeted us (I’m sorry I didn’t catch her name)
Nov 15, 2018 -

Autohaus on Edens responded

Thank you very much for the in-depth review! We always strive to deliver a great experience for all of our clients no matter who it is! We hope your children enjoyed the cookies and chocolate. Thanks for your business!

November 12, 2018

Great first service! The 10K service that I received from Tom Lood and Autohaus on Edens Mercedes was spectacular. I called prior to the service and left word on the few s More

by Peace of Mind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

Autohaus on Edens responded

Hi! We appreciate your 5-star review! We agree with you that Tom is spectacular! Thank you for your business and we hope to see you soon!

November 12, 2018

Tires screw up Tires mounted on rear and moved to front without discussing with owner unsure why this happened rear drive vehicle needs new tires on rear of car More

by JACOBS5628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 13, 2018 -

Autohaus on Edens responded

Hi Jacob, Thank you for writing. Tire replacement positioning all depends on the details of the replacement, condition of other tires, and even the vehicle itself. We apologize if that was not explained during your visit. Would it be possible for you to reach out to us with more information so we can follow up with you to address all of your concerns? Kevin Crokin Client Experience Manager

November 12, 2018

Eddie Garcia Eddie help set up work with the body shop and the car was ready when promised. The body shop also did a good job in communicating with me. More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Nov 15, 2018 -

Autohaus on Edens responded

Thanks for the great review! We are happy to see that Eddie and Prem took care of you!

November 12, 2018

Always satisfied!!! Ed Garcia is my service manager and has never let me down. I trust Ed in every way to keep my car and me happy. More

by R-MELTZER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Autohaus on Edens responded

Thank you very much for the great review, We are very happy to see that Oleg and Eddie have been taking care of you. Thank you for your business!

November 11, 2018

They keep you mobile with a smile ! Very good service, personal with a sharp eye to detail. Not cheap, but still reasonable for the quality of work delivered. They way they handle your w More

by Bert.tevel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 15, 2018 -

Autohaus on Edens responded

Hi Bert, Thank you very much for providing great feedback. It seems like Prem is the right guy for the job! We thank you for your patronage and hope to see you again soon!

November 10, 2018

Autohaus on Edens Service Center Eddy Garcia and the team provide outstanding service!! They communicate very well and the quality of work is excellent. They also handle any issues More

by Gregory J Silich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

Autohaus on Edens responded

Hi Gregory, Thank you very much for taking the time to review our dealer! We are happy to hear that Ed is providing the experience that you deserve. Thank you for your business!

November 09, 2018

Eddie Garcia is tops Eddie knows us and has our best interest in mind. He thinks ahead and ensures our car is operating at it's best. He is proactive which we appreciate. More

by THEBTS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

Autohaus on Edens responded

Hello! We appreciate your 5-star review! We agree with you that Eddie is a pleasure to work with. Thank you for your business and we hope to see you soon!

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