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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,364 Reviews

2,364 Reviews of Autohaus on Edens - Service Center

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December 20, 2018

Major scheduled service Seem to have done what was necessary and the car seems fine. They had to keep it over a weekend but it didn’t create any problems for us. More

by BILLDAVIS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Autohaus on Edens responded

Hi Bill, Thank you very much for taking the time to share your experience. We are glad to hear that Tom takes good care of you. Thank you for your business!

December 19, 2018

terrific service They respected my appointment time. The car was serviced and ready when they said it would be! Very efficient. Great Service Rep.Dealership very organ More

by TTTR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Garcia (didn"t need anyone else)
Dec 20, 2018 -

Autohaus on Edens responded

Thank you very much for the great feedback. We appreciate your business! We look forward to seeing you again!

December 18, 2018

Customer service as always, is top notch I have been a customer of Autohaus for over 15 years, and there is a reason I’m loyal- they are wonderful. Each interaction, either a purchase or serv More

by Giglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 20, 2018 -

Autohaus on Edens responded

Thank you for the great review, We are glad to see that Josh and Ken take proper care of you. We appreciate your loyalty and are happy to serve you!

December 18, 2018

Bad Luck? I purchased my car in September and have been to the service center 5 times (in only 3 months). That's 5 times too many!! More

by HOBNIX
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
My husband has their names.
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience with your vehicle. This is not common and we agree that 5 service in the first 3 months is too many! We encourage you to reach out to our Client Experience Manager Kevin Crokin so we can make sure that your vehicle gets to the point where it only needs to come in for routine maintenance. We look forward to hearing from you!

December 18, 2018

excellent service The excellent service that I receive really centers around the professionalism, knowledge and focused attention that I receive from my service manager More

by CAROL.MERZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 20, 2018 -

Autohaus on Edens responded

Hi Carol, We are glad to see that Prem is taking excellent care of you. You deserve it! Thank you for your patronage!

December 18, 2018

Good service, they always keep you mobile, no matter what ! Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay beca More

by Bert.tevel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 20, 2018 -

Autohaus on Edens responded

Hi Bert, We are glad that you are able to keep moving regardless of the services needed. Thank you for your patronage!

December 17, 2018

good customer service by service adviser Good customer service by the service adviser and very good quality of work. I also like the convenience of having the car picked up from my residence More

by WITTCHOWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your positive experience. We are glad to hear that Eddie and our valet service has been helpful! Thank you for your business!

December 17, 2018

Standard Service Ed Garcia is a pleasure to work with as he is knowledgeable and most helpful... He is courteous and very efficient and responsive. If I ever get to ma More

by JANJOEGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your experience with Eddie! We are glad to see that he is efficient and responsive to your needs. Thank you for your business!

December 17, 2018

Service is always good but communication could improve. The service is always good and could have been an oversight in that the we’re keeping the car overnight. Would have appreciated a phone call. More

by JEANNICEB15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 17, 2018 -

Autohaus on Edens responded

HI Jeannice, Thank you very much for taking the time to share your experience. We appreciate the honest feedback and apologize for any inconvenience we may have caused. Thank you for your patronage and we can assure you that communication will improve at your next visit!

December 17, 2018

Great people-great work! The facility is easy to find. The people are great. Waiting area is spacious and fully equipped for a stay to relax or do work. More

by MSOLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We are happy to see that Cinid and Prem are providing the service that you deserve. Thank you very much for your patronage!

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