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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,340 Reviews

2,340 Reviews of Autohaus on Edens - Service Center

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December 12, 2018

5 stars In and out kind of service! On time, on point, friendly, knowledgeable, easy to deal with, kept me informed from A to Z. Tom was great, I truly appr More

by MYSZKA666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 13, 2018 -

Autohaus on Edens responded

Thank you very much for the great review! We are glad to hear that Tom does a great job keeping you informed and well advised! Thank you for your business!

December 07, 2018

Unbeatable service I had to make unexpected, unscheduled visit to service because drivers side mirror was damaged and left unusable while C300 in parking lot. Cindy an More

by Doc72
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Dec 12, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your experience Doc! We are very happy to hear that Cindy and Ernie were about to work on the fly to get you taken care of. Thank you very much for your patronage.

December 06, 2018

Excellent communication! I bought a used Mercedes from another dealership and this is my first Mercedes. Ernie tanswered all of my questions and treated me so well! Thank you! More

by Dw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 12, 2018 -

Autohaus on Edens responded

We are very happy to hear that Ernie took great care of you! We are excited to service your new Mercedes-Benz. We look forward to seeing you again soon!

December 06, 2018

Very helpful Very good service, helpful, explained, called and explained every time when work was done to the car, before and after, I would recommend others, I fe More

by ZAKOMACEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 12, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We appreciate your business!

December 06, 2018

Outstanding Service as always. The Service Dept. at Autohaus is awesome. Ken Dunaway, my service advisor, is great. He keeps me informed all the way and makes sure I am pleased with More

by BEN.SHAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Dec 12, 2018 -

Autohaus on Edens responded

Hi Ben, Thank you very much for sharing your service experience with Ken! We are glad to hear that he is communicating properly while your vehicle is in service. Thank you for your business!

December 05, 2018

Normal A service Short and sweet.On time and clean with no issues.i took it in early morning and was provided a loaner vehicle.Service was completed as promised and I More

by BOBDINEEN5111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Autohaus on Edens responded

Hi Bob, Thank you very much for taking the time to share your service experience with Ken. We are happy to see that it was completed in a timely fashion for you. Thank you for your business!

December 04, 2018

Fantastic! Tom, Kelly and Julie helped me chrck in and out with such ease and friendly service. The loaner was gorgeous. My car was repaired and ready in a timel More

by Nora Guerino
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lori Anderson, Julie Michel, Kelly Davis
Dec 04, 2018 -

Autohaus on Edens responded

Hi Nora, Thank you very much for the great review. It is nice to see the Service Department taking great care of you! We hope to see you soon!

December 04, 2018

Another great service experience at Autohaus Ken returned my call promptly, answered my questions regarding the warning alert in my car and helped schedule an appointment quickly. Ken was great i More

by RSDrake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Autohaus on Edens responded

We are glad to see that Ken addressed all of your questions and serviced you in a timely fashion. Thank you for your patronage!

December 04, 2018

they took care of a real problem and found something else Understood a long term issue that i had since i first got the car and really took care of it without any problem. also discovered a gas line leak w More

by MGRANT6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gagerman, Kevin Crokin
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. It is great to hear how our service team helped to resolve a long-term issue! Thank you for your patronage.

December 04, 2018

sale and service easy and fast. the best service experience ever. very happy to have sales and service at Autohaus on Edens. special thanks to mechanics, who i nev More

by NEVSKY94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Costello, Julie Michel, Ernie Bonilla
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for the excellent review! Thank you for your business. We hope to see you soon!

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