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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,307 Reviews

2,307 Reviews of Autohaus on Edens - Service Center

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November 19, 2018

oil change, tire rotation and visual inspection Kelly Davis was very friendly, courteous, helpful and knowledgeable as my service professional. The service the team performed was thorough, professio More

by FLORINA_CUPSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Davis
Nov 20, 2018 -

Autohaus on Edens responded

Hi Florina, Thank you very much for taking the time to share your experience with Kelly! We are happy to hear that they took great care of you. Thank you for your business!

November 19, 2018

Perfect and friendly staff Perfect service and on time as promised. And Eddie Garcia is very knowledgeable on the service that was needed. And no suprises for the billing. He is More

by CUALOPING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Autohaus on Edens responded

Thank you for the great review! We are happy to see that Eddie has provided exceptional service. We appreciate your business and hope to see you again soon!

November 19, 2018

Perfect staff Helpful, good taking care of , good job, fast service, easy to get the loan car very convenient , recommend, I will get back to get the new car this C More

by RAMATHAIKITCHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Davis
Nov 20, 2018 -

Autohaus on Edens responded

Thank you very much for the great review. We are glad to see that Ken and Kelly took great care of you! Thank you for your business.

November 19, 2018

Professional and friendly service My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I fee More

by chrisabani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Autohaus on Edens responded

Hi Chris, Thank you very much for taking the time to share your experience with Tom. We are happy to hear that he has been taking great care of you over these past 4 years. We appreciate your business!

November 19, 2018

My Service Representative Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service ce More

by ULRICHICAGO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Autohaus on Edens responded

Thank you for the review. We are glad to see that Tom is doing a great job for you! Thank you for your business.

November 16, 2018

Wish they could get it done in 1 visit I fail to understand why when we make an appointment the service isn’t completed in a timely manner. The reps seem to think that by providing a loner More

by MR992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2018 -

Autohaus on Edens responded

We sincerely apologize for not setting a proper expectation for service completion time. We appreciate the feedback and will use it to constructively improve our process. Thank you for your patronage!

November 15, 2018

Great service by Tom Look! Always great service but always pricey. Tom is a great service guy who keeps you informed and is very interested in your satisfaction and happiness More

by JAIME.PARENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Autohaus on Edens responded

Hi Jaime, Thank you very much for the great and honest review. We absolutely appreciate the feedback and are glad to hear that Tom truly invests himself in your satisfaction. Thanks for your business!

Nov 15, 2018 -

JAIME.PARENT responded

Typo: Tom Lood is his name.

November 15, 2018

Ken Dunaway is very nice,friendly and very good with commun I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly More

by YOCARMENUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Autohaus on Edens responded

Thank you for taking the time to share your experience. We are glad to hear that Ken takes the time necessary to answer your questions! Thank you for your patronage.

November 15, 2018

EXCELLENT!! I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for sharing your experience. We are glad to see that your relationship with Ken Dunaway plays a significant factor at where you choose to purchase (and service). We truly appreciate your business!

November 14, 2018

Service In general my whole experience is great from the minute I cone in to the dealership to the minute I leave. I deal with Eddie Garcia. He’s an amazing p More

by anna121601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Youkhana, Nahrain Abraham, Julie Michel, Kevin Crokin
Nov 15, 2018 -

Autohaus on Edens responded

Hi Anna, Thank you very much for the fantastic review. It is so nice to see all of the employees who took care of you giving you the treatment that you deserve. Thank you for your business and we hope to see you in the future!

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