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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,307 Reviews

2,307 Reviews of Autohaus on Edens - Service Center

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November 26, 2018

Friendly and convinient service. I used complimentary car, so no need to wait. It was a new car similar to mine. The people are knowledgeable and friendly. The service was timely and More

by vbsmelyansky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Nov 27, 2018 -

Autohaus on Edens responded

Thank you for sharing your experience with Prem! We appreciate your business. We hope to see you soon!

November 26, 2018

Great service I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! More

by PAULM396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Nov 27, 2018 -

Autohaus on Edens responded

Hi Paul, Thank you for your great review. We are grateful for Ken as well! It is nice to hear that he treats you like family! Thank you for your business.

November 26, 2018

Scheduled Service Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilitie More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Autohaus on Edens responded

Thanks for the great write up Ralph! The kind words are much appreciated and we are glad to see that Tom and the rest of our staff are delivering on the experience you deserve! Thank you for your business!

November 23, 2018

Thank You Eddie Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husba More

by GRE8ART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Autohaus on Edens responded

Thank you very much for the great review in Eddie. We agree that he really does know his craft. Thank you for your business!

November 23, 2018

forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my More

by unhappy new MB owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2018

great service I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, More

by jgg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Autohaus on Edens responded

Thank you very much for the sharing your experience. We are happy to hear that our service team was caring and thorough! Thank you for your patronage, it is truly appreciated.

November 21, 2018

terrible service autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car ( More

by kramerandrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Autohaus on Edens responded

Hi Andrey, Thank you for taking the time to share your experience with us. We are always more than happy to get loaner vehicles for our loyal clients. You do not have to schedule 5 days in advance. Please call and speak with our Client Experience Manager Kevin Crokin and he will take care of you. We look forward to hearing from you!

November 21, 2018

Personalized service We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient More

by Doc72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Autohaus on Edens responded

We are glad to see that we gave you the tailored experience that you deserve, We appreciate your business and hope to see you soon!

November 19, 2018

service Excellent service experience fromEddie Garcia Matthew my technician and all the porters in the loaner department.Wishing everyone a very Happy Thanks More

by HARRYROCKET88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh, Julie Michel
Nov 20, 2018 -

Autohaus on Edens responded

Hi Harry, Thank you very much for taking the time to highlight all of the great people that serve you. We wish you a Happy Thanksgiving and truly appreciate your patronage!

November 19, 2018

Excelent Eddie garcia very frienly all the people were very frendly and nice. I feel at home when i go this location also sales staff in the showroom More

by VALDIVIESOMUTIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We are happy that Eddie and the entire staff make you feel at home. That is exactly what we are trying to do! Thanks for your business.

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