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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,364 Reviews

2,364 Reviews of Autohaus on Edens - Service Center

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December 28, 2018

check engine light on Once in the service center experience was easy. Had a problem having my calls returned. Left 3 messages over the weekend and had to call at 9a--no ret More

by ABERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 31, 2018 -

Autohaus on Edens responded

Hi Mr. Berg, We sincerely apologize for the inconvenience. We are glad to hear that once you got here Prem provided the service you deserve! Thank you for your patronage!

December 28, 2018

Consistent This was my first interaction and dealing with Ernie and it went smoothly. I was used to dealing with one person for the first 8 years of owning of m More

by LESMAWIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 31, 2018 -

Autohaus on Edens responded

Thank you for providing some helpful feedback. We are glad to hear that Ernie took good care of you. If you would like to have Ernie from this point forward we can absolutely accommodate. Just reply to this message with your name or call in and we will make it happen!

December 28, 2018

Great Service Department I needed emergency service; Ken Dunaway arranged for prompt towing, and immediately arranged for a Loaner for me to until the problem was resolved. Au More

by WGOODMAN36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Jan 03, 2019 -

Autohaus on Edens responded

Hi Wayne, Thank you very much for the great review! We are glad to hear that Ken took care of you in a time of need and made the process as simple for you as possible! Thank you for your business!

December 28, 2018

Great service and work done Made service reservations quick and prompt. In and out with loan car quick. Didn’t wait long service work done great. Will recommend Autohaus for next More

by PHILIPCHONG1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Autohaus on Edens responded

Hi Philip, Thank you very much for writing a review on your experience! We are happy to hear that Tom was able to take care of you in a timely fashion! Thank you for your business and we hope to see you again soon.

December 27, 2018

Best dealer experience I swear I have had the worst of luck working with dealers until Autohaus. The guys in service are so nice and do everything they can to help you. My s More

by BRITCHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 28, 2018 -

Autohaus on Edens responded

Thank you for the great feedback. We are happy to hear that Josh and our service staff take care of you. Thank you for your patronage!

December 27, 2018

Terrible service We have bought our last two cars here and won’t again. They don’t care about their customers, only about money. I love the car, but wouldn’t go here f More

by ABBEYTURILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Gioulos, Philip Gagerman, Ernie Bonilla
Dec 31, 2018 -

Autohaus on Edens responded

Hi Abbey, We understand you are upset that an aftermarket vendor damaged your vehicle after you called them instead of using Mercedes Benz free roadside service. Unfortunately, when someone is not familiar with Mercedes Benz spare tire hardware, the damage will occur by installing the wrong size lug nuts. After reviewing your recorded calls, emails, and texts we are concerned with your accusations considering all we did was address the damage someone else caused to your vehicle. We wish you nothing but the best. Take care!

Dec 31, 2018 -

ABBEYTURILLI responded

And for the record, my husband and I called you all at least 15 times and no one in service answered. We didn’t know that we still had roadside asssistance. Your service department is rude and condescending. Triple A maintains that you all damaged the tie at our last maintenance with you in September. For how little you care about us as customers, our inclination is to believe them. It’s really the way you treat customers, not the situation.

December 25, 2018

Great service! Best service - consistently. Prem and Cindy are always prepared, responsive and get the job done. I spend very little time there because they get me More

by baumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We're glad to hear that Prem and Cindi are taking great care of you. Thank you for your patronage!

December 25, 2018

Excellent service Autohaus Mercedes has an wonderful staff that cares about thier customers. Any work I have done is performed in a timely and professional fashion. A More

by DRMAKMD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lori Anderson, Nicholas Maniatis, Nahrain Abraham, Mike Mesic, Mary Costello
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience at our dealer. We appreciate the great feedback and are happy to see that our staff has met your expectations. Thank you for your business!

December 21, 2018

Love auto haus Friendly, accommodating, and skillful What more could I ask for? Plus the dealership itself is quite nice and I never mind waiting there I am so hap More

by Ro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We truly appreciate your feedback and patronage!

December 21, 2018

Well done My service was originally to be done in about 1 hour as an "A" service, but it was actually a "B" service which was supposed to take 2 hours or more. More

by JUDYS0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Autohaus on Edens responded

Thank you for your great review! We appreciate your business and are glad we were able to take care of you in a timely fashion!

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