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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,340 Reviews

2,340 Reviews of Autohaus on Edens - Service Center

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December 27, 2018

Terrible service We have bought our last two cars here and won’t again. They don’t care about their customers, only about money. I love the car, but wouldn’t go here f More

by ABBEYTURILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Gioulos, Philip Gagerman, Ernie Bonilla
Dec 31, 2018 -

Autohaus on Edens responded

Hi Abbey, We understand you are upset that an aftermarket vendor damaged your vehicle after you called them instead of using Mercedes Benz free roadside service. Unfortunately, when someone is not familiar with Mercedes Benz spare tire hardware, the damage will occur by installing the wrong size lug nuts. After reviewing your recorded calls, emails, and texts we are concerned with your accusations considering all we did was address the damage someone else caused to your vehicle. We wish you nothing but the best. Take care!

Dec 31, 2018 -

ABBEYTURILLI responded

And for the record, my husband and I called you all at least 15 times and no one in service answered. We didn’t know that we still had roadside asssistance. Your service department is rude and condescending. Triple A maintains that you all damaged the tie at our last maintenance with you in September. For how little you care about us as customers, our inclination is to believe them. It’s really the way you treat customers, not the situation.

December 27, 2018

Best dealer experience I swear I have had the worst of luck working with dealers until Autohaus. The guys in service are so nice and do everything they can to help you. My s More

by BRITCHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 28, 2018 -

Autohaus on Edens responded

Thank you for the great feedback. We are happy to hear that Josh and our service staff take care of you. Thank you for your patronage!

December 25, 2018

Great service! Best service - consistently. Prem and Cindy are always prepared, responsive and get the job done. I spend very little time there because they get me More

by baumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We're glad to hear that Prem and Cindi are taking great care of you. Thank you for your patronage!

December 25, 2018

Excellent service Autohaus Mercedes has an wonderful staff that cares about thier customers. Any work I have done is performed in a timely and professional fashion. A More

by DRMAKMD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lori Anderson, Nicholas Maniatis, Nahrain Abraham, Mike Mesic, Mary Costello
Dec 28, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience at our dealer. We appreciate the great feedback and are happy to see that our staff has met your expectations. Thank you for your business!

December 21, 2018

Love auto haus Friendly, accommodating, and skillful What more could I ask for? Plus the dealership itself is quite nice and I never mind waiting there I am so hap More

by Ro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We truly appreciate your feedback and patronage!

December 21, 2018

Well done My service was originally to be done in about 1 hour as an "A" service, but it was actually a "B" service which was supposed to take 2 hours or more. More

by JUDYS0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Autohaus on Edens responded

Thank you for your great review! We appreciate your business and are glad we were able to take care of you in a timely fashion!

December 20, 2018

Major scheduled service Seem to have done what was necessary and the car seems fine. They had to keep it over a weekend but it didn’t create any problems for us. More

by BILLDAVIS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Autohaus on Edens responded

Hi Bill, Thank you very much for taking the time to share your experience. We are glad to hear that Tom takes good care of you. Thank you for your business!

December 19, 2018

terrific service They respected my appointment time. The car was serviced and ready when they said it would be! Very efficient. Great Service Rep.Dealership very organ More

by TTTR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Garcia (didn"t need anyone else)
Dec 20, 2018 -

Autohaus on Edens responded

Thank you very much for the great feedback. We appreciate your business! We look forward to seeing you again!

December 18, 2018

Bad Luck? I purchased my car in September and have been to the service center 5 times (in only 3 months). That's 5 times too many!! More

by HOBNIX
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
My husband has their names.
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience with your vehicle. This is not common and we agree that 5 service in the first 3 months is too many! We encourage you to reach out to our Client Experience Manager Kevin Crokin so we can make sure that your vehicle gets to the point where it only needs to come in for routine maintenance. We look forward to hearing from you!

December 18, 2018

excellent service The excellent service that I receive really centers around the professionalism, knowledge and focused attention that I receive from my service manager More

by CAROL.MERZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 20, 2018 -

Autohaus on Edens responded

Hi Carol, We are glad to see that Prem is taking excellent care of you. You deserve it! Thank you for your patronage!

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