Autohaus on Edens - Service Center

Previously Reviewed, Problem Solved After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on the phone and they were very polite, reviewed the situation, and came up with a resolution that was fair to all parties involved. They went above and beyond to fix an issue - very honest company. More

The Worst Decision as a Car Owner I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a car owner - I picked this dealership to service my car. After they "fixed" several things (only to literally break on my way home) I should have known better. They of course had reasons why they needed to bill me again for fixing the exact thing again, so I followed along. A mile in, a mile out - right? Anyways, after the leaving the dealership on one of these occasions I was driving home and the car began to shake. This frightened me so naturally (and gratefully) I slowed down and took the next exit off the highway. As I'm driving to find a place to pull over - I kid you not - one of my wheels literally detaches and my car literally grinds into the ground. Keep in mind, this is ON THE WAY HOME from the dealership! The next day I call Autohaus & they completely deny any wrong doing! I have the car taken a look at from 3rd parties and they all agree : these guys used a power wrench and completely stripped the lug nuts on the wheel, causing it to fall off. This cost me roughly $20,000 in damages ranging from mechanical to body work. Please, please, please - avoid this place at all costs. Learn from my costly mistake. More

BEWARE!!! Scare tactics and charged 50% more than any other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. More

I stronhly recommend John Laskowski and service. He is the reason I drive a Mercedes. He provides an intelligent approach to how to service a car. the reason I drive a Mercedes. He provides an intelligent approach to how to service a car. More

The service I received on my used 2003 SL purchased from Autohaus on Edens was excellent. The Service Dept went above and beyond the warranty on my vehicle. I received repairs to my vehicle that no other de Autohaus on Edens was excellent. The Service Dept went above and beyond the warranty on my vehicle. I received repairs to my vehicle that no other dealer in my 50+ years of owing vehicles would do. THANKS Tim Portee. More

Service department lies and cheats. They replaced a part Service department lies and cheats. They replaced a part and gave me the old one. It was good, $1200 mistake going to them. Beware of there tactics. Service department lies and cheats. They replaced a part and gave me the old one. It was good, $1200 mistake going to them. Beware of there tactics. More

John in the Service Department at Autohaus is absolutely John in the Service Department at Autohaus is absolutely positively the most conscientious and diligent service tech that I have ever encounter John in the Service Department at Autohaus is absolutely positively the most conscientious and diligent service tech that I have ever encountered. He has been taking care of my Mercedes S430 for years and always amazes me. He is friendly, responsive and always looks out for my best interest. John is clearly a valuable employee and Autohaus is very lucky to have him. It is also really nice to know that the outstanding customer service dosent stop after you purchase your car from Autohaus. I highly recommend both John and Autohaus. More

Unethical people. Bottom line. talk too much and try to charge you as much as possible. Shame.Same job you can get done elsewhere for a fraction of that price: proven fact. Scare tactics is also being empl charge you as much as possible. Shame.Same job you can get done elsewhere for a fraction of that price: proven fact. Scare tactics is also being employed to make you frightened for safety of your vehicle, so you signed up for the service being pushed on you right away. More

I have an '05 SL65 AMG that was purchased in late of '06 from a non MB dealer. I have several dealers in the area that I interviewed and considered using for service. I'm a very mechanically minded indivi from a non MB dealer. I have several dealers in the area that I interviewed and considered using for service. I'm a very mechanically minded individual who likes and appreciates fast vehicles. I was concerned about a dealer who could do me justice in servicing a V-12 AMG with 604hp and 738 ft.lbs of torque and not be taken advantage of by taking it for joy rides wheneven I brought it in for service. After meeting with Gary Lombardi and deceiding that, even though he has a bit of a active personality and a vocal mouth, we get along extremely well. He knows his stuff. After hours, he, too, is a car guy and appreciates quality equipment. His staff of mechanics are very knowledgeble. John, along with a senior apprentice Jeff, are very dedicated to their job. Knowing this gives me a comfort that my "Baby" will continue to purr right along. PZ More

The best service department !!! More