Back

Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,307 Reviews

2,307 Reviews of Autohaus on Edens - Service Center

Sort by
November 07, 2024

I have dealt with Tom Lood every time for service. He is exceptional and the service and accommodations are exceptional. More

by drferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

As an older woman, I need assistance that I can trust when it comes to maintenance on my car, and I repeatedly receive that service at this dealership. What they need to do is patiently explained by com More

by MARYK760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be More

by THANDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

This service center provides great, quick, and friendly service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. More

by Emloover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in the service department
November 03, 2024

I had a first year service for my car Got a loaner for a time of the service Got charge $26 for the mileage on a loaner Horrible More

by TONY_LEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

Each of the individuals who I am familiar with and have worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only a More

by LF9226
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

very pleased with the customer service provided over the phone and at the service center More

by BONNIEKANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Tom Lood made a problem vanish with no inconvenience His communication and his personal touch were outstanding More

by Bolgerlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

The staff was very nice but did not do what they said they would do. They returned the car dirty. Their policy of requiring the customer to exchange the loaner cars every 3 days is a terrible inconvenien More

by BADDELOO125
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Excellent customer service. Very thorough, straightforward and helpful. He will explained the details of the service. More

by JULIETALZONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Galvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.