Autohaus on Edens - Service Center

Service at Autohaus on Edens is great. Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost, and when it would be done. Also handled the loaner car and actually called me when service was completed so that i could pick up my car. I highly recommend Autohaus on Edens if you are looking to get your Mercedes serviced More

Since I bought my two Mercedes I always had Ryan Mulhern taking care of my cars. Always Ryan is looking carefully to make sure our cars are in good condition and always is a pleasure working with him on w taking care of my cars. Always Ryan is looking carefully to make sure our cars are in good condition and always is a pleasure working with him on what has to be done and he wants to make sure the customer is happy. All the time quality, amazing service and very good communication with Ryan. Thank you so much! More

Very nice employees. When ever I have brought my car in for service everyone I have interacted with has been pleasant and helpful! When ever I have brought my car in for service everyone I have interacted with has been pleasant and helpful! More

He’s always courteous and kind, easy to deal with. Very thoughtful and respectful of my time. Very thoughtful and respectful of my time. More

Tom Lood makes the entire process easy. A loner, frequent updates and prompt service. I come to the dealership because of him. A loner, frequent updates and prompt service. I come to the dealership because of him. More

Tom Lood wrote up my order. He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very th He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very thorough in discussing what was needed, as well as the cost involved. It’s employees such as town that will keep a customer coming back for both cars in service to a dealer. More

I have dealt with Tom Lood every time for service. He is exceptional and the service and accommodations are exceptional. He is exceptional and the service and accommodations are exceptional. More

As an older woman, I need assistance that I can trust when it comes to maintenance on my car, and I repeatedly receive that service at this dealership. What they need to do is patiently explained by com when it comes to maintenance on my car, and I repeatedly receive that service at this dealership. What they need to do is patiently explained by competent and friendly service people. I sincerely appreciate their interest and knowledge. More

The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

This service center provides great, quick, and friendly service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. service every time. The people are friendly which is a huge plus. Any issue that I may have with the vehicle is quickly looked into and corrected. More