Autohaus on Edens - Service Center

Very professional thorough and proactive. Service professionals were first class and attentive. Very positive experience Service professionals were first class and attentive. Very positive experience More

missed taking my GLS out of maintenance mode, I had to drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at drive back to get this fix, and missed my work - Also car was washed even after a few reminders were not performed Please note I love people at this service department, Ken, Ryan, and Cindi are awesome! More

They provide excellent customer service and attention to detail. I appreciated the fast and efficient service. detail. I appreciated the fast and efficient service. More

They do a great job with service. Helpful service personnel and good at communication. Speed of service is excellent. Helpful service personnel and good at communication. Speed of service is excellent. More

John and the rest of the service team do a great job providing consistent service and communication. providing consistent service and communication. More

Prompt and thorough service with excellent communication by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very h by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very helpful to be given a ride back and forth from the dealership while the work was being done. More

I have nothing negative to say about John Morsy—he has been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car has been at the dealership for several weeks, and unfortunately, the original issue remains unresolved. It began with a repair to the sunroof, which had rarely been used but had already failed. Since that repair, I’ve experienced a persistent rattling noise from the headliner that has not been fixed. I was told this noise is "normal" and comparable to other vehicles, but if that’s truly the case, it raises serious concerns about the quality standards of Mercedes-Benz. If a vehicle begins rattling after just three years of ownership, it’s hard to justify considering it a luxury brand. More