Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Ryan Mullen is a first class specialist who truly understands the concept of customer service. understands the concept of customer service. More
Everyone was polite and professional. The car was completely detailed, cleaned etc. the individuals showed an understanding of the situation, really excellent service. I am trying to f The car was completely detailed, cleaned etc. the individuals showed an understanding of the situation, really excellent service. I am trying to figure out the connecting plugs for the IPhone, if thrr err e should be one in the harbor that is only a question that has just occurred to me. Everything was perfectly taken care of. More
I just bought the car and did not need all the works and definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I f definitely did not need new wiper blades and they did not put any fluid in the window washer tank! Believe me when I say personnel friendly But I felt ripped off and shared it with all of my Mercedes owning friends. I am planning on dumping this car and getting a Genesis More
As always, Autohaus does an excellent job. They're always available to discuss the problem, and go out of their way to make sure they're doing the right thing. We've been coming here for man They're always available to discuss the problem, and go out of their way to make sure they're doing the right thing. We've been coming here for many years and are never disappointed. More
I spent almost $7k in 3 days in the dealership for s580. When i picked up the car the car wasn't clean, and John Morsy told me i needed to replace the car's air filter. I told him it was okay. I called him When i picked up the car the car wasn't clean, and John Morsy told me i needed to replace the car's air filter. I told him it was okay. I called him to ask him about the invoice about charging and he gave me terrible attitude. I told him i wanted the old air filter and he told me no problem he was going to the garbage to pick it up for me. I still have old fitter in my car and i would like to send you guys a picture and its still in amazing conditions. (the car 2023) On Saturday I took in another car for an oil change serves b. The model of the car e350 Tom Lood took care of me and the serves he gave me was amazing it was 5 stars More
Service is always top rate. As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Ev As expected since 2002. Only the services bought at purchase only cover 1 Service A and 1 Service B Learn to accept very high service fees Even charged for wipers where they have given complimentary in the past Other luxury models like my other car Lexus services are not as extreme More
I have always had a great experience with Service at Autohaus. I have worked with Tom Lood for years and he is professional and communicates very well. I am very happy with Autohaus! Autohaus. I have worked with Tom Lood for years and he is professional and communicates very well. I am very happy with Autohaus! More
Tom Lood and this dealership went to bat and beyond expectations in standing up for us on a manufacturing defect that took place on our 2019 Mercedes C300. Thanks to their efforts the entire repair w expectations in standing up for us on a manufacturing defect that took place on our 2019 Mercedes C300. Thanks to their efforts the entire repair was reimbursed to us resulting in no charges out of pocket. They stand up for their loyal customers that’s for sure. Thank you Brad and Cindy Laatsch More
Ryan is the best service advisor I have ever worked with. I will always trust him to do the right thing. I will always trust him to do the right thing. More
$240 (the most I've ever paid at Autohaus by a wide margin) for an oil change that took two days and the tech left the extraction port cap off. Price quoted at drop off was $210, at pick up was asked margin) for an oil change that took two days and the tech left the extraction port cap off. Price quoted at drop off was $210, at pick up was asked to pay $280. White glove prices should come with white glove service. Eddie is a nice guy and none of these issues are in his control so I don't fault him. More